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Added 5 mins ago
Pharmacist-System Specialist, FT Days
Prisma Health
Columbia, SC · Greenville, SC
…productivity, communication, and teamwork. The job requires project and program management skills to oversee the deliverables for multiple special projects/systems simultaneously so that…
Added 11 mins ago
Program Manager, Principal
Pacific Gas And Electric Company
Oakland, CA
This role will resolve unique and complex customer, program and process problems, anticipating issues and developing innovative solutions in a collaborative manner to support the South Bay…
Added 11 mins ago
UO
Clinical Research Coordinator (Lung Team)
University of Colorado Denver
Aurora, CO
- $49,899 USD / year
Level of clinical or data focused tasks will be determined at the discretion of the supervisor/manager based on team needs.
Added 11 mins ago
UO
Clinical Research Coordinator (Head & Neck Team)
University of Colorado Denver
Aurora, CO
- $49,899 USD / year
Level of clinical or data focused tasks will be determined at the discretion of the supervisor/manager based on team needs.
Added 11 mins ago
UO
Pharmacy Technician II
University of Colorado Denver
Aurora, CO
- $42,156 to $50,580 USD / year
Support additional operational and administrative projects assigned by the Pharmacy Manager.
Added 11 mins ago
UO
UME Curriculum Coordinator - DOCS & Traverse
University of Colorado Denver
Aurora, CO
- $48,989 to $65,645 USD / year
…guidance from senior staff rather than requiring independent program ownership. The position also offers opportunities to identify and recommend incremental process improvements while…
Added 12 mins ago
WH
Project Manager Intern-Summer 2027
WPS Health Solutions
Denver, CO
- $40,123 USD / year
The Internship Program with WPS Health Solutions provides hands-on experience supporting information systems (IS) and network separation initiatives by orchestrating activities that align…
Added 12 mins ago
SP
SQA Testing Manager - Remote/Nationwide
Signature Performance, Inc.
Denver, CO
- $120,000 to $140,000 USD / year
This is a remote based position. Applicants can be located nationwide
Added 12 mins ago
UO
Executive Assistant and Office Coordinator
University of Colorado Denver
Boulder, CO
- $60,000 to $70,000 USD / year
…documentation and works collaboratively with the HR and Operations Manager, Administrative Coordinator, Office Services staff, and other Enrollment Management colleagues to promote…
Added 12 mins ago
OS
Network Administrator
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Clearance: Must have and be able to maintain a Secret clearance
Added 20 mins ago
C
Remote Advanced Practice Provider, Nurse Practitioner, NP, Weekends, (part time)
ChenMed
Saint Louis, MO
- Part-time
The Advanced Practice Provider (APP) I, CareLine is responsible for diagnostic patient care primarily through virtual, remote consultation via video conference or telephone. The incumbent…
Added 23 mins ago
For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:
Central Michigan University
Mount Pleasant, MI
All requirements of Technology Manager I plus:
Added 39 mins ago
UA
Associate Field Service Technician
USABB ABB Inc.
Remote, United States
- $46,900 to $75,040 USD / year
Certificate in Skilled Trades (electrical and electronics certificate preferred) with OSHA 30 certification required
Added 39 mins ago
UA
Associate Field Service Technician
USABB ABB Inc.
Remote, United States
- $46,900 to $75,040 USD / year
Certificate in Skilled Trades (electrical and electronics certificate preferred) with OSHA 30 certification required
Added 42 mins ago
NP
Office Manager (Swedish-American Historical Society)
North Park University
Chicago, IL
- $20 USD / hour
The office manager is responsible for the day-to-day operations of the Society, in consultation with the board chair and the treasurer, Main tasks include handling correspondence (print and…
Added 49 mins ago
Senior Mid-Market Account Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Mid-Market Account Manager based in United States .
Added 49 mins ago
Associate Mid-Market Account Manager
Jobgether
Remote, United States
…Our partner is looking for an Associate Mid-Market Account Manager based in United States…
Added 53 mins ago
Auditor I - Hybrid
State of Colorado
Denver, CO
Flexible work schedule and remote-work options
Added 56 mins ago
S
Community/Property Manager - HOA Managed Communities (Portfolio manager)
SpectrumAM
San Antonio, TX
- $57,500 USD / year
While the role is mainly remote, we do believe in being social with each other. Learning is also best achieved in person. A significant amount of time should be expected in the office in…
Added 1 hour ago
Manager of Medicare Advantage and Commercial Revenue
Ascension Health
Saint Louis, MO
+ Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 1 hour ago
Manager of Payer Revenue Medicare
Ascension Health
Saint Louis, MO
+ Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 1 hour ago
CR
Laboratory Analyst
Clark Regional Wastewater District
Vancouver, WA
- $39.32 to $51.41 USD / hour
…for N.P.D.E.S. permit requirements, industrial pretreatment program, and process control are performed as scheduled and in accordance with standard approved methods and procedures and are…
Added 1 hour ago
SO
Public Health Community Engagement Strategist (MA 5) DOH9019
State of Washington
Remote, United States
- $6,542 to $8,801 USD / month
This home-based (remote) position is open to Washington residents and those living in Oregon and Idaho only.
Added 1 hour ago
SO
Policy and Operations Manager (TPS 4)
State of Washington
Tumwater, WA
- $7,399 to $9,955 USD / month
…(ARHD) has a fantastic opportunity for a Policy and Operations Manager (TPS 4) in its Tumwater office. This position is part of a team dedicated to providing a legal review of department…
Added 1 hour ago
SO
Reentry Eligibility Program Manager (HCPM/AHEA) - Project
State of Washington
Remote, United States
- $6,708 to $9,019 USD / month
Reentry Eligibility Program Manager - Project

Closed listing

Maximus

Manager - IT Service Management

Helena, MT, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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Jobs in the United States