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BP
Public Utilities Specialist (Business Analyst)
Bonneville Power Administration
Vancouver, WA
- $96,443 to $125,378 USD / year
Future Business Strategy Development: Collaborate with teams of subject-matter experts across finance, engineering, and operations to evaluate and recommend strategic options for achieving…
Added just now
CA
Supervisory Mission Support Specialist
Customs and Border Protection
Location Negotiable After Selection
- $141,367 to $183,782 USD / year
…within U.S. Customs and Border Protection, Office of Field Operations, Mission Support Division, Location Negotiable After Selection - You must choose one of the below locations. This is…
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FL
Supervisory Budget Analyst
Federal Law Enforcement Training Centers
Cheltenham, MD · Glynco, GA
- $125,776 to $163,514 USD / year
Planning, directing and managing the operations of the budget program, which reflects plans, policies and scope of diverse and important nationwide law enforcement training programs
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VH
LEAD MEDICAL SUPPORT ASSISTANT
Veterans Health Administration
Milwaukee, WI
- $52,770 to $68,603 USD / year
Added 2 mins ago
Business Performance -Supply Chain Manufacturing Ops & AI Transformation Delivery - Senior Manager
EY
Jefferson City, MO
As a Senior Manager in Supply Chain Manufacturing, you will lead client-facing transformation programs across manufacturing strategy, operational excellence, plant performance, digital…
Added 2 mins ago
Business Performance -Supply Chain Manufacturing Ops & AI Transformation Delivery - Senior Manager
EY
Saint Louis, MO
As a Senior Manager in Supply Chain Manufacturing, you will lead client-facing transformation programs across manufacturing strategy, operational excellence, plant performance, digital…
Added 2 mins ago
Business Performance -Supply Chain Manufacturing Ops & AI Transformation Delivery - Senior Manager
EY
Kansas City, MO
As a Senior Manager in Supply Chain Manufacturing, you will lead client-facing transformation programs across manufacturing strategy, operational excellence, plant performance, digital…
Added 3 mins ago
US
SAFETY & OCCUPATIONAL HEALTH SPECIALIST
United States Fleet Forces Command
Kittery, ME
- $101,375 to $131,790 USD / year
You will serve as the local/functional Safety Manager responsible for supporting assigned division/departmentâs production/resource organization safety and occupational health program…
Added 3 mins ago
VH
Registered Nurse- Informaticist
Veterans Health Administration
Jefferson Barracks, MO
- $75,487 to $153,842 USD / year
…collaborates with interdisciplinary team members, including other program and service leaders at the facility/ practice setting and…
Added 3 mins ago
VH
Lead Medical Instrument Tech (Diagnostic Ultrasound Technician)
Veterans Health Administration
Augusta, GA
- $80,050 to $104,071 USD / year
Added 3 mins ago
VH
Health Technician - Telehealth Clinical
Veterans Health Administration
Williamsport, PA
- $40,736 to $59,031 USD / year
Serving as an imager and data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them…
Added 3 mins ago
Lead Clinical (Advanced Practice) Pharmacist (O-6 Billet)
Immigration and Customs Enforcement
Pearsall, TX
…Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of Deputy Assistant Director of Clinical Services. The incumbent…
Added 3 mins ago
OO
Supervisory Management Analyst
Office of Personnel Management
Washington, DC · Norfolk, VA · Kansas City, MO · San Antonio, TX · Philadelphia, PA
- $107,226 to $139,684 USD / year
…and labor relations matters, and recommend improvements to program operations and workforce management…
Added 3 mins ago
DC
Teller
Defense Commissary Agency
Moody AFB, GA
- $37,193 to $47,334 USD / year
…unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual;…
Added 3 mins ago
OA
Special Assistant
Other Agencies and Independent Organizations
Washington, DC
- $121,785 to $158,322 USD / year
…effectiveness, efficiency and productivity of HR programs and operations. | Provides policy guidance and direction to bureau employees; prepares and coordinates reports, position papers,…
Added 3 mins ago
VH
Patient Aligned Care Team Outpatient Registered Nurse
Veterans Health Administration
Oceanside, CA
- $103,980 to $188,494 USD / year
The PACT RN Care Manager assumes the following major duties and responsibilities:
Added 3 mins ago
VH
Physician - Anesthesiologist
Veterans Health Administration
Seattle, WA
- $250,000 to $400,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program.
Added 3 mins ago
DH
Regional Training Program Manager
DHS Headquarters
Atlanta, GA
- $115,675 to $150,379 USD / year
Support the development, management or modification of program guidelines, policies and short/long-range plans and/or program goals that apply to employees, contractors and/or training…
Added 3 mins ago
NS
PROGRAM MANAGER
Naval Sea Systems Command
Groton Submarine Base, CT
- $141,915 to $197,200 USD / year
You will serve as the US/UK Principal Assistant Program Manager, supervising and managing a team of NH-IV and NH-III personnel to support the UK's Polaris Sales Agreement and TRIDENT…
Added 3 mins ago
TS
Supervisory Program Specialist
Transportation Security Administration
Springfield, VA
- $143,913 to $187,093 USD / year
This Supervisory Program Specialist position is located in the Operations Compliance Branch, Management and Logistics Division, Security and Operations Management within Law Enforcement…
Added 3 mins ago
NP
Supervisory Park Ranger (Interpretation)
National Park Service
Skagway, AK
- $101,206 to $131,571 USD / year
…community, or commercial organizations; advising leadership on program operations, strategic initiatives, or visitor experience services; and planning and overseeing interpretive projects,…
Added 3 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Birmingham, AL
- $70,039 to $161,512 USD / year
Serves as resident and program engineer consisting of the planning, design, and overseeing of major healthcare system projects; oversees Professional Architecture/Engineering and…
Added 3 mins ago
VH
Acting Deputy Chief Academic Affiliations Officer Competitive Detail NTE 1 Year
Veterans Health Administration
Washington, DC · Location Negotiable After Selection
- $145,000 to $285,000 USD / year
…mission by developing and implementing strategies, policies, and operations congruent with VA and national external professional…
Added 6 mins ago
US
Financial Manager
United States Army Installation Management Command
Fort Bragg, NC
- $154,492 to $197,200 USD / year
…abuse, mismanagement, and inefficient use of resources. | Lead program planning, budgeting, and execution (PPBE) processes and analyses to improve efficiency. | Direct and oversee all…
Added 6 mins ago
FL
Program Analyst
Federal Law Enforcement Training Centers
Glynco, GA
- $125,776 to $163,514 USD / year
Participating in the Internal Controls Over Financial Reporting (ICOFR) and Internal Controls Over Operations (ICOOP) processes, working with DHS Risk Management and Assurance (RM&A) office…

Closed listing

Maximus

Manager - IT Service Management

Helena, MT, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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