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Quality Control Team Lead - 2nd shift
Amgen Inc.
NC
Supporting all operations of the Bioassay lab including the ordering of supplies, maintaining of equipment and lab spaces.
Added just now
Sr. Engineer - Drug Substance Engineering Technical Authority (ETA)
Amgen Inc.
NC
Let’s do this. Let’s change the world. In this vital role you will be responsible for planning, design, construction, operations and maintenance technical support of Amgen manufacturing…
Added 1 min ago
PR
Kitchen Team (P1-1352232-10)
Panda Restaurant Group
Moline, IL
- $18 to $21 USD / hour
Follows Operations Standards and Safety Procedure to serve fresh and quality food
Added 1 min ago
Kitchen Team (P1-1350955-12)
Panda Restaurant Group
San Antonio, TX
Follows Operations Standards and Safety Procedure to serve fresh and quality food
Added 1 min ago
Cook (P1-4212296-2)
Panda Restaurant Group
Griffin, GA
Prefer some Operations experience Food Safety:
Added 1 min ago
Cook (P1-1385029-2)
Panda Restaurant Group
Fort Worth, TX
Prefer some Operations experience Food Safety:
Added 1 min ago
Shift Leader (P1-4212292-2)
Panda Restaurant Group
Griffin, GA
Gain valuable skills managing store operations and leading the team during the shift.
Added 1 min ago
Service Team (P1-1348886-15)
Panda Restaurant Group
San Antonio, TX
Follows Operations Standards and Safety Procedure to serve fresh and quality food
Added 2 mins ago
ES
Peak to Peak Charter School, Executive Director of Education
Edgility Search
Lafayette, CO
- $133,182 to $198,729 USD / year
…equal partners: the EDE, who leads the school’s educational program, and the Executive Director of Operations (EDO), who leads operations which includes finance, facilities, human…
Added 6 mins ago
Scheduler
CACI, INC.-FEDERAL
Remote, United States
…scheduling activities, coordinating the execution of production and program schedules, optimizing resources, and providing leadership to a team supporting mission-critical program…
Added 14 mins ago
Internal Audit & Risk Director (SOX Focus)
Baker Tilly Advisory Group, LP
United States
…done and meaningful relationships with clients, teammates and leadership who truly care about you and your…
Added 20 mins ago
CO
Adaptive Planning & Source Protection Manager (Environmental Regulatory Manager)
City of Portland
Portland, OR
- $136,884.8 to $193,086.4 USD / year
…interdisciplinary team and weaving resilience strategies into everyday operations, you’ll help ensure Portland’s water supply remains clean, reliable, and prepared for a changing…
Added 24 mins ago
KC
Financial Systems (Functional Analyst I)
King County
Seattle, WA
- $42.75 to $54.19 USD / hour
The Finance and Business Operations Division's mission is to provide timely, efficient and accurate accounting, procurement, treasury, payroll, benefits and small business services. We are…
Added 24 mins ago
EE
Business Development Manager
EC Electric
Renton, WA
- $165,000 to $185,000 USD / year
…projects, and driving revenue growth through collaboration with operations, preconstruction, estimating, and executive leadership teams. The successful candidate will possess a strong…
Added 24 mins ago
EE
Electrical Construction Estimator II
EC Electric
Boise, ID
- $95,000 to $125,000 USD / year
Collaborate professionally with estimating, operations, clients, engineers, vendors, suppliers, and subcontractors.
Added 24 mins ago
EE
Electrical Construction Senior Estimator
EC Electric
Redmond, OR
- $125,000 to $162,000 USD / year
…estimators assigned to each pursuit, and collaborates with operations, clients, and leadership to achieve successful…
Added 24 mins ago
EE
Electrical Construction Senior Project Manager
EC Electric
Portland, OR
- $135,000 to $185,000 USD / year
…projects simultaneously, the Senior Project Manager provides leadership and direction to Project Managers and Assistant Project Managers, ensuring project teams deliver fully coordinated,…
Added 24 mins ago
EE
Estimating Manager-Design Build/Preconstruction
EC Electric
Portland, OR
- $138,000 to $182,000 USD / year
The Design-Build Preconstruction Manager provides strategic and operational leadership for electrical design-build, design-assist, target value design, conceptual estimating, budgeting, and…
Added 24 mins ago
EE
Estimating Technology Coordinator
EC Electric
Portland, OR
- $80,000 to $105,000 USD / year
…Estimating Services Director and in partnership with estimating leadership and related departments, this position maintains estimating databases and assemblies, coordinates process and…
Added 25 mins ago
G
Fire Alarm Technician
GPAC
Nashville, TN
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 26 mins ago
G
Fire Alarm Technician
GPAC
Chula Vista, CA
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 26 mins ago
G
Fire Alarm Technician
GPAC
Bakersfield, CA
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 26 mins ago
G
Fire Alarm Technician
GPAC
Anaheim, CA
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 26 mins ago
G
Fire Alarm Technician
GPAC
Lubbock, TX
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 26 mins ago
G
Fire Alarm Technician
GPAC
Garland, TX
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…

Closed listing

Maximus

Manager - IT Service Management

Helena, MT, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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