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Added 11 mins ago
JC
Environmental Health Specialist III – Senior Onsite Wastewater Specialist
Jefferson County
United States
- $41 to $42 USD / hour
Collaborate with the program manager to implement OW Program initiatives that support departmental priorities, state and federal regulations, evidence-based practices, and continuous…
Added 19 mins ago
Director of Academic Finance & Strategic Planning
Cornell Univ (NYS Colleges & Exper Sta)
United States
…leadership; monitoring resource use; modeling the impact of program and policy changes; and providing specialized budget services to meet New York State (NYS) and SUNY requirements. The…
Added 33 mins ago
Sr. Forward Deployed Engineer (FDE)
PVM, Inc.
Arlington, VA
Deep expertise with Palantir Foundry Ontology Manager, Workshop, Actions, Pipeline Builder, and operational application development
Added 33 mins ago
Forward Deployed Engineer (FDE)
PVM, Inc.
Arlington, VA
Deep expertise with Palantir Foundry Ontology Manager, Workshop, Actions, Pipeline Builder, and operational application development
Added 49 mins ago
OC
Program Manager - Assertive Community Treatment
Olmsted County
Rochester, MN
- $91,436.8 to $152,755.2 USD / year
…and implements new programs. Monitors, reviews and evaluates program standards to ensure program goals are met. Trains and orientates new staff. Interviews clients for cases involving…
Added 49 mins ago
J
Marketing Operations Manager (fixed term)
Jobgether
Remote, United States
- $30 to $34 USD / hour
We are looking for an experienced Marketing Operations Manager to coordinate and streamline activities within a dynamic, globally distributed marketing department. In this role, you will…
Added 1 hour ago
Partner Inside Account Executive (Midwest)
Cisco Systems, Inc.
Remote, United States
As a Virtual Partner Account Manager, you serve as the primary driver for partner success from initial onboarding through account expansion. You will combine your sales expertise with…
Added 1 hour ago
Chief of Staff to the CEO
Jobgether
Remote, United States
Partner with the Executive Program Manager to ensure the CEO's time, strategic priorities, and commitments remain aligned.
Added 1 hour ago
Occupational Health & Safety (OHS) Program Manager
SGS North America
Olympia, WA
We are seeking an experienced OHS Program Manager to lead the development, implementation, and continuous improvement of occupational health and safety programs supporting innovative…
Added 2 hours ago
O
Technical Program Manager, Mechanical Infrastructure - Data Centers (on-site Nashville, TN)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
As Technical Program Manager, you will support construction-focused data center projects by coordinating schedules, action tracking, documentation, meetings, and cross-functional…
Added 2 hours ago
O
Technical Program Manager, Electrical Infrastructure - Data Centers (on-site Nashville, TN)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
As Technical Program Manager, you will support construction-focused data center projects by coordinating schedules, action tracking, documentation, meetings, and cross-functional…
Added 2 hours ago
Acquisition Analyst
Apogee Engineering, LLC
Tampa, FL
This opportunity provides Acquisition Support to Electromagnetic Warfare Family of Systems (EWFOS) Program, which is a fast growing new portfolio for FY25. Supports Program Manager-Counter…
Added 2 hours ago
Manager, Customer Success Transportation
Exol
Remote, United States
Exol is seeking a Manager, Customer Success Transportation to join our Customer Success team within our Customer Success organization. Your job will be to own transportation-focused…
Added 2 hours ago
Manager, Customer Success B2B
Exol
Remote, United States
Exol is seeking a Manager, Customer Success B2B to join our Customer Success team within our Customer Success organization. Your job will be to own strategic enterprise relationships and…
Added 2 hours ago
BS
Infrastructure and Operations Principal Architect, ITD
Brookhaven Science Associates, LLC
Upton, NY
- $126,000 to $222,500 USD / year
…Technology Division (ITD). Reporting to the ITD I&O department manager, this individual contributor provides technical leadership for the infrastructure and services that enable the…
Added 2 hours ago
Account Manager
Dane Street, LLC
Remote, United States
As an Account Manager, the primary objective is to provide day-to-day support to the client and Dane Street’s VP of Account Management. The Account Manager will serve as a focal point of…
Added 2 hours ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 2 hours ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 2 hours ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 2 hours ago
Membership Content Coordinator Contractor (Remote)
Teaching Strategies, LLC
Remote, United States
…continuous and high-quality learning. Reporting to the PDTM Manager, this individual will collaborate closely with managers and trainers to maintain high-quality learning experiences for…
Added 3 hours ago
Sr. Product Analyst - IT Generation App Ops
Constellation
Pottstown, PA · Delta, PA · Middletown, PA
…competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits,…
Added 3 hours ago
RN - Registered Nurse - Advanced Acute Care Surgery
Geisinger
Danville, PA
BP6 is a 28 bed Medical-Surgical Remote Telemetry unit that includes a diversity of services including General Surgery, Bariatric, ENT, Urology, Gynecology, Plastic Surgery, and Trauma…
Added 3 hours ago
Professional Services, Program Manager
Jobgether
Remote, United States
As a Professional Services, Program Manager, you will lead complex, multi-workstream service engagements, helping strategic customers turn transformation objectives into successful delivery…
Added 3 hours ago
Senior Product Manager, Data Platform
Curinos Inc
New York, NY
…Chicago, Boston, Toronto, and London. This role is open to hybrid/ remote candidates based in the United…
Added 3 hours ago
QT
Program Manager
Quantum Technology Group
NC
- $121,000 to $125,000 USD / year
Quantum Technology Group, LLC (QTG) is seeking a highly motivated and skilled Program Manager to support the U.S. Department of Veterans Affairs (VA) Enterprise Load Balancing Solution.

Closed listing

Maximus

Manager - IT Service Management

Carson City, NV, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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