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Added 4 mins ago
M
Business Strategy Manager - AI-First Operating Model
Microsoft
United States
- $106,400 to $222,600 USD / year
As a Business Strategy Manager for the AI-First Operating Model team, you will help reimagine how MCAPS Core operates in the future – how we deliver outcomes through agentic workflows, what…
Added 4 mins ago
M
Senior Business Operations Manager
Microsoft
United States
- $97,600 to $206,400 USD / year
As WDS expands its Enterprise Commercial initiatives, we are establishing a new Senior Business Operations Manager role, focused on Enterprise Programs, to strengthen execution oversight…
Added 4 mins ago
M
Principal Technical Program Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager to connect enterprise customer needs, field insights, and engineering execution across Microsoft's security portfolio. You will lead…
Added 18 mins ago
UB
Sr Director Risk Management EH&S
Ulta Beauty, Inc.
Bolingbrook, IL
- $208,000 to $275,000 USD / year
Lead the Claims Management program through a claims manager, setting strategy, performance expectations, controls, and resourcing to deliver strong outcomes across a large multi-site…
Added 24 mins ago
Associate Manager, Training (Manufacturing)
Campbell Soup Company
Willard, OH
…live is very important to Campbell's. Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually. - Campbell's has a variety of Employee…
Added 25 mins ago
AVP Dental Marketing
Synchrony
West Chester, OH
We are looking for a driven and creative marketer to help us grow the CareCredit patient finance program in Dental industry. This role will deliver strategy, influence and leadership as…
Added 25 mins ago
EC
Offer Manager - Brightlayer Energy
Eaton Corporation
Beachwood, OH
- $146,000 to $215,000 USD / year
Eaton is seeking an experienced Offer Manager for Brightlayer Energy to lead the product strategy, roadmap, global commercialization, and lifecycle management of Eaton's energy management…
Added 25 mins ago
MP
Community Manager
Morgan Properties
Dayton, OH
- $55,000 to $71,000 USD / year
Join Our Team as a Community Manager – Support Operations, Build Community, and Drive Resident Experience!
Added 26 mins ago
C
Test Analyst - QNXT
Cognizant
Columbus, OH
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 26 mins ago
Human Resources Manager (HRM)
Select Medical
Columbus, OH
…and meaningful impact. This is a hands-on, hospital-based HR Manager role for someone who wants to be close to the work- supporting caregivers, leaders, and operations; while partnering…
Added 27 mins ago
Account Operations Manager
McKesson Corporation
Columbus, OH
…health today, we want to hear from you. Account Operations Manager (Payer) Reporting to the Sr. Manager, Account Operations, the Account Operations Manager is responsible for customer…
Added 55 mins ago
M
Product Manager II
Microsoft
United States
- $102,100 to $219,200 USD / year
Drive the strategy and execution of the AI-based Data Platform that provides curated, high-quality, governed data, in an industry-standard format, enabling agentic AI capabilities to power…
Added 56 mins ago
M
Senior Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…enable Microsoft 365 engineers to automate and orchestrate data center changes. Its control plane services support at-scale workflow execution, system of record for data center inventory,…
Added 56 mins ago
M
Technical Program Manager - New Product Introductions
Microsoft
United States
- $142,800 to $304,200 USD / year
The Technical Program Manager - New Product Introductions in the New Product Introductions team on Microsoft's security portfolio will strengthen launch readiness and execution across the…
Added 56 mins ago
M
Business Program Manager
Microsoft
United States
- $97,600 to $206,400 USD / year
As a Business Program Manager, you will collaborate across Global Partner Solutions, product marketing, engineering, finance, compliance, legal, and support to help define the future of…
Added 56 mins ago
M
Senior Technical Program Manager - AI Transformation
Microsoft
WA · VA · Redmond, WA · Reston, VA · Redmond · Reston
- $119,800 to $261,000 USD / year
…mission-critical customers. We are seeking a Senior Technical Program Manager to lead AI transformation for MSC engineering, driving the adoption of agentic engineering across the full…
Added 57 mins ago
M
Senior Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…products and experiences. You will own the product vision, strategy, roadmap, and success measures for key areas of our model portfolio. Working with model research, Microsoft Security…
Added 57 mins ago
Territory Growth Manager - Integrated Solutions, RF Systems
Frontgrade
Remote, United States
The Territory Growth Manager (TGM) is responsible for driving bookings and pipeline growth across Frontgrade’s RF Systems portfolio for the Integrated Solutions SBU in NM, KS, OK, TX, MO,…
Added 1 hour ago
J
Guest Relations & Concierge Manager
Jobgether
Remote, United States
- $95,000 to $110,000 USD / year
…steps. Our partner is looking for a Guest Relations & Concierge Manager based in the United…
Added 1 hour ago
Product Ops Manager - Supply Chain Capability Enablement
Target Enterprise Inc
Minneapolis, MN
As a Product Ops Manager within Supply Chain Capability Enablement Product Operations Organization, you will collaborate across our product and operations teams to deliver high integrity…
Added 1 hour ago
Principal Frieght & Chartering
Pilbara Minerals
Perth, WA
Reporting to the Group Manager Sales and Shipping, the Principal Chartering and Freight will lead the development and execution of PLS’ ocean freight strategy. This role will secure…
Added 1 hour ago
CH
Senior Sales Manager | The Somm
Columbia Hospitality Inc
Woodinville, WA
- $90,000 USD / year
Analytical mindset and can utilize mathematical skills to assess data, identify trends, and draw meaningful insights that drive strategy and decision-making.
Added 1 hour ago
Product Manager, Claims Automation & Integrations , On-Road Incident Management (ORIM)
Amazon
Tempe, AZ
We are seeking a Product Manager to own the strategy, roadmap, and execution of claims-related integrations and automation capabilities across our incident and claims ecosystem. This role…
Added 1 hour ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Phoenix, AZ
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 1 hour ago
Principal Portfolio Manager, Infrastructure Development
Meta
Phoenix, AZ
Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative services. Meta's Infrastructure team is seeking an…

Closed listing

Maximus

Manager - IT Service Management

Baton Rouge, LA, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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