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Senior Manager, Data Center Construction, Integration & Handover - Saline, MI
Oracle
Jefferson City, MO
- $126,200 to $264,100 USD / year
The Senior Manager, Data Center Construction Integration & Handover oversees developers and their general contractors in delivering data center construction projects, with a focus on base…
Added 1 min ago
Technical Program Manager, Knowledge Systems
Coinbase
Cheyenne, WY
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 1 min ago
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Data Analytics Program Mgr - Business Intelligence
CBRE
Cheyenne, WY
- $120,000 to $135,000 USD / year
DataAnalytics Program Manager - Business Intelligence
Added 1 min ago
Manager, Enterprise Communications & Channels
Amentum
Cheyenne, WY
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 1 min ago
Senior ALC Developer
Maximus
Cheyenne, WY
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 1 min ago
Account and Project Manager - Manufacturing Works
University of Wyoming and Subdivisions
Laramie, WY
Added 1 min ago
Senior ALC Developer
Maximus
Cheyenne, WY
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 1 min ago
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Cheyenne, WY
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 1 min ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Cheyenne, WY
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 1 min ago
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Cheyenne, WY
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 1 min ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Cheyenne, WY
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 1 min ago
EI
Editorial Project Manager
EBSCO Information Services
Cheyenne, WY
- $49,605 to $70,865 USD / year
…resources, documenting issues, making corrections in the Content Management System (CMS), following through on fixes, and approving content for…
Added 1 min ago
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Senior ALC Developer PART TIME
Maximus
Cheyenne, WY
- Part-time
The Sr. ALC Programmer will provide program analysis, design and development support, maintain source code and modify and/or upgrade code, and conduct testing and debugging, as necessary.
Added 1 min ago
Manager, Field Sales
Wolters Kluwer
Cheyenne, WY
…unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they need to stay in compliance…
Added 1 min ago
Senior Manager, Internal and External Reporting
Eliassen Group
Cheyenne, WY
…oversee key aspects of both external SEC reporting and internal management reporting. This role will partner closely with Accounting, FP&A, Investor Relations, Treasury, Tax, and other…
Added 1 min ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Cheyenne, WY
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 1 min ago
EG
Product Manager, Team Digital Products
Eliassen Group
Cheyenne, WY
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 1 min ago
EG
Program Manager
Eliassen Group
Cheyenne, WY
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 4 mins ago
A
Customer Accounts Advisor
Aaron's
Syracuse, NY
- $17 to $19 USD / hour
Employee Assistance Program - Free access to mental health resources life coaching and more for you and your covered family members.
Added 7 mins ago
The Specialist Lead, Records & Contracts
Deloitte
Kansas City, MO
+ Certified Records Manager (CRM) and/or Project Management Professional (PMP) certification desirable
Added 7 mins ago
The Specialist Lead, Records & Contracts
Deloitte
Saint Louis, MO
+ Certified Records Manager (CRM) and/or Project Management Professional (PMP) certification desirable
Added 9 mins ago
PG
Manager, Retail Consultancy
Publicis Groupe Holdings B.V
Minneapolis, MN
- $75,050 to $107,835 USD / year
The Manager is the owner of duties needed to support Customer project execution including leading projects end to end from briefing to media and creative development, timeline management,…
Added 9 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
New Franklin, OH
- $11.5 to $17.75 USD / hour
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…
Added 9 mins ago
Area/Territory Sales Lead - W5387
OSL Retail Services
MIDDLEFIELD, OH
Time Management: Optimize your time across multiple locations to maximize profitability
Added 9 mins ago
Division EHS Manager, HPD
PARKER HANNIFIN CORPORATION
Wickliffe, OH
…environment, health and safety (EHS).Will report to the general manager and work with their staff on a regular basis. In matters of EHS, will directly supervise Regional EHS Managers.…

Closed listing

Maximus

Manager - IT Service Management

Bismarck, ND, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
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