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Added 1 min ago
I
Harmony Playhouse Assistant
Interaction
Brattleboro, VT
- $23 USD / hour
…Brattleboro, VT. A project of the Brattleboro Littles Alliance with support from Interaction as the fiscal sponsor, Harmony Playhouse is a seasonal pilot project for winter 2026-2027 with…
Added 1 min ago
I
Harmony Playhouse Manager
Interaction
BRATTLEBORO, VT
- $26 USD / hour
…Brattleboro, VT. A project of the Brattleboro Littles Alliance with support from Interaction as the fiscal sponsor, Harmony Playhouse is a seasonal pilot project for winter 2026-2027 with…
Added 16 mins ago
Memory Support Manager: LPN
Provision Living
SAPPINGTON, MO
As the Memory Support Manager, reporting directly to the Executive Director and indirectly to the Director of Nursing (DON), you will ensure the provision of quality memory care in…
Added 19 mins ago
IS
Construction Manager
INSPYR Solutions
New Albany, OH
- $80 to $90 USD / hour
Support and lead an industry leading safety culture and program.
Added 25 mins ago
Senior Digital Product Manager (Ecommerce)
GCI Communication Corp
Anchorage, AK · AK
GCI's Senior Digital Product Manager will lead the definition and delivery of the Digital product vision and roadmap, ensuring components and platforms work together to support a wholistic…
Added 30 mins ago
Pharmacy Technician
Pennsylvania CVS Pharmacy, L.L.C.
Red Lion, PA
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 30 mins ago
Pharmacy Technician
Oregon CVS Pharmacy, L.L.C.
Portland, OR
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 30 mins ago
Pharmacy Technician
Oklahoma CVS Pharmacy, L.L.C.
Edmond, OK
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 30 mins ago
Pharmacy Technician
New Jersey CVS Pharmacy, L.L.C.
Scotch Plains, NJ
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 30 mins ago
Pharmacy Technician
New Jersey CVS Pharmacy, L.L.C.
Scotch Plains, NJ
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 30 mins ago
Operations Manager
New Jersey CVS Pharmacy, L.L.C.
Somerset, NJ
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and…
Added 30 mins ago
Pharmacy Technician
New Jersey CVS Pharmacy, L.L.C.
Bedminster, NJ
Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient…
Added 30 mins ago
Pharmacy Technician
New Jersey CVS Pharmacy, L.L.C.
Elmwood Park, NJ
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 30 mins ago
Pharmacy Technician
Mississippi CVS Pharmacy, L.L.C.
Olive Branch, MS
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 30 mins ago
Pharmacy Technician
Mississippi CVS Pharmacy, L.L.C.
Olive Branch, MS
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 30 mins ago
Pharmacy Technician
Missouri CVS Pharmacy, L.L.C.
Saint Charles, MO
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 30 mins ago
Pharmacy Technician
Grand St. Paul CVS, L.L.C.
Saint Paul, MN
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 30 mins ago
Pharmacy Technician
Grand St. Paul CVS, L.L.C.
White Bear Lake, MN
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 35 mins ago
CH
Pharmacy Technician
CVS Health
Frisco, TX
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 35 mins ago
CH
Pharmacy Technician
CVS Health
Frisco, TX
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 35 mins ago
UO
Clinical Science Program Manager
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
The UCARE team is seeking applications for a Research Services Clinical Sciences Program Manager. This full-time position will be responsible for the operational management and the…
Added 35 mins ago
BH
Electric Operations Supervisor
Black Hills Energy
Pueblo, CO
- $31,533 USD / year
…cost/benefit sensitivity and a community presence.* Ensure customer service work is being accomplished in an effective manner and customer expectations are consistently met. Required to…
Added 35 mins ago
BH
Data Center Development Manager
Black Hills Energy
Golden, CO
- $31,533 USD / year
The Data Center Development Manager plays a key role in supporting Black Hills Energy's strategic initiatives by supporting data center clients and future growth opportunities. This role…
Added 35 mins ago
BH
Finance Manager
Black Hills Energy
Golden, CO
- $31,533 USD / year
…regulatory cases.* External Reporting: - Provide information and support disclosure requirements in SEC filings as requested. - Ensure controls are in place, documented and operating…
Added 35 mins ago
BH
Electric Operations Supervisor
Black Hills Energy
Pueblo, CO
- $31,533 USD / year
…cost/benefit sensitivity and a community presence.* Ensure customer service work is being accomplished in an effective manner and customer expectations are consistently met. Required to…

Closed listing

Maximus

Manager - IT Service Management

Montpelier, VT, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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