Jobs in the United States

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Added 9 mins ago
J
Guest Relations & Concierge Manager
Jobgether
Remote, United States
- $95,000 to $110,000 USD / year
…steps. Our partner is looking for a Guest Relations & Concierge Manager based in the United…
Added 18 mins ago
Product Ops Manager - Supply Chain Capability Enablement
Target Enterprise Inc
Minneapolis, MN
As a Product Ops Manager within Supply Chain Capability Enablement Product Operations Organization, you will collaborate across our product and operations teams to deliver high integrity…
Added 22 mins ago
Principal Frieght & Chartering
Pilbara Minerals
Perth, WA
Reporting to the Group Manager Sales and Shipping, the Principal Chartering and Freight will lead the development and execution of PLS’ ocean freight strategy. This role will secure…
Added 31 mins ago
CH
Senior Sales Manager | The Somm
Columbia Hospitality Inc
Woodinville, WA
- $90,000 USD / year
Analytical mindset and can utilize mathematical skills to assess data, identify trends, and draw meaningful insights that drive strategy and decision-making.
Added 38 mins ago
Product Manager, Claims Automation & Integrations , On-Road Incident Management (ORIM)
Amazon
Tempe, AZ
We are seeking a Product Manager to own the strategy, roadmap, and execution of claims-related integrations and automation capabilities across our incident and claims ecosystem. This role…
Added 39 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Phoenix, AZ
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 39 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
Phoenix, AZ
Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative services. Meta's Infrastructure team is seeking an…
Added 42 mins ago
Offer Manager
Jobgether
Remote, United States
The Offer Manager will shape and manage a portfolio of cybersecurity services spanning managed detection and response (MDR), offensive security, and professional services. This role…
Added 1 hour ago
Oracle HCM Platform Manager
QualityAI
Santa Clara, CA
We are looking for a Oracle HCM Platform Manager to join our growing team in United States!
Added 1 hour ago
Social Science Career Advisor
Macalester College
Saint Paul, MN
Career Program Development and Outreach (40%)
Added 1 hour ago
O
Senior Manager, Systems Software Engineering
Oracle
United States
- $146,300 to $306,400 USD / year
We are seeking a Senior Manager, Systems Software Engineering to lead the strategy, delivery, and operational excellence of enterprise device-management systems and services. This role owns…
Added 1 hour ago
Meeting Manager
BCD
United States
If you love turning complex plans into seamless experiences, this Meeting Manager role might be your sweet spot. You’ll lead meetings and events from kickoff to closeout, partnering with…
Added 1 hour ago
Digital Experience Optimization, Adoption & Effectiveness ( Digital Manager -US)
TD Bank, N.A.
Remote, United States
The Digital Manager manages end to end creation, execution and documentation of long term / multi-year business strategy and roadmaps.
Added 2 hours ago
Program Analyst, Journeyman (E-130J, Mission Systems - #2) (PMA 271) - 291
Davis Defense Group
California, MD
Added 2 hours ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
Northrop Grumman’s Chief Information and Digital Office (CIDO) is seeking an Information Technology Manager (M3) to lead the CIDO Engineering Digital Solutions organization in support of…
Added 2 hours ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
Provide executive leadership for CIDO activities at the Blue Ridge Advanced Manufacturing Center (BRAMC) in Waynesboro, VA, with the on-site CIDO program manager reporting directly to you.
Added 2 hours ago
Staff Agile Product Owner - Morrisville (TS/SCI)
Northrop Grumman
Linthicum Heights, MD
Ensure priorities are aligned with the Customer’s needs and Program strategy
Added 2 hours ago
Sr Principal Agile Product Owner - Morrisville (TS/SCI)
Northrop Grumman
Linthicum Heights, MD
Ensure priorities are aligned with the Customer’s needs and Program strategy
Added 2 hours ago
Brand Manager - Bacardi
Reyes Holdings
Jessup, MD
The Marketing Brand Manager will strengthen supplier relations through development, communication, and monitoring of their business plans
Added 2 hours ago
T
Senior Engagement Manager
TEKsystems
Hanover, MD
- $115,000 to $165,000 USD / year
…for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and…
Added 2 hours ago
W
(USA) Team Manager Developmental
Walmart
SALISBURY, MD
- $70,000 to $95,000 USD / year
Strategic Thinking: Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
Added 2 hours ago
HN
Product Group Manager
Huntington National Bank
Hagerstown, MD
- $93,000 to $189,000 USD / year
Summary:The Product Group Manager develops and implements the strategic direction, which integrates with corporate strategy, for a product group or geographic region.
Added 2 hours ago
M
Business Travel Account Manager
Marriott
Bethesda, MD
- $23.99 to $38.41 USD / hour
This primary function of the Business Travel (BT) Account Manager is to provide support to their assigned accounts in the BT segment. The position will support the US Account Sales Leader…
Added 2 hours ago
Accenture Edge - Senior SAP Production Planning (PP) Manager
Accenture LLP Company
NY
Seasoned SAP PP Manager with hands-on expertise across multiple industries and manufacturing models and who operates at the intersection of solution architecture, client advisory, and…
Added 2 hours ago
Product Manager, Networking Features
Tailscale
Remote, United States
We are seeking a Product Manager to own Tailscale's networking features - the layer that decides how traffic finds its destination by name on top of Tailscale’s seamless mesh connectivity…

Closed listing

Maximus

Manager - IT Service Management

Santa Fe, NM, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

#techjobs #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
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