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Retail Front End Supervisor - Full-Time
Burlington
New Hyde Park, NY
- $19 to $21 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
Added just now
Supervisory Air Traffic Control Specialist (Operations Manager)
Federal Aviation Administration
Westbury, NY
Summary Serves as a Operations Manager (OM) in a Large TRACON, responsible for planning and directing operations. Responsibilities Serves as a Operations Manager (OM) in a Large TRACON,…
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Nurse Manager of Staffing Resources
Stony Brook University
Stony Brook, NY
At Stony Brook Medicine the Nurse Manager of Staffing Resources directs and is responsible for the operational management of the Nurse Staffing Office in collaboration with the Director of…
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RN Unit Manager
Living Legends Health
CHEEKTOWAGA, NY
- $70,720 to $79,040 USD / year
…nursing leadership team. In this role, you'll oversee nursing operations during your assigned shift, ensuring residents receive high-quality care while supporting staff, maintaining…
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Registered Nurse (O-2/O-3/O-4 Billet) Non-Supervisory
Immigration and Customs Enforcement
Batavia, NY
…care. Performs record keeping functions in accordance with program policies. May prepare statistical information, regularly scheduled reports, or special reports as necessary. Attends…
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Retail Front End Supervisor - Full-Time
Burlington
Latham, NY
- $18 to $20 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
Added just now
Business Services Manager
LifeSouth Community Blood Centers
Gainesville, FL
LifeSouth Community Blood Centers is seeking an experienced, results-driven Business Services Manager to lead our Business Office operations at our headquarters in Gainesville, FL.
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Marketing Manager
Seneca Gaming Corporation
Niagara Falls, NY
The Marketing Manager is responsible for managing the day-to-day operations of the Marketing Department, which includes Promotions, Players Club and Bus Group arrivals/departures.…
Added 1 min ago
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Grossing Technician Group Lead
Quest Diagnostics Inc
WHITE PLAINS, NY
- $35.59 to $58.75 USD / hour
…*Best-in-class well-being programs *Annual, no-cost health assessment program Blueprint for Wellness *healthyMINDS mental health program *Vacation and Health/Flex Time *6 Holidays plus 1…
Added 1 min ago
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Facilities Supervisor
CBRE
Queens, NY
- $98,000 to $102,500 USD / year
…sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program…
Added 1 min ago
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VoIP / Telecom Administrator
Cognizant
Poughkeepsie, NY
- From $130,000 USD / year
…voice and contact center infrastructure that supports business operations and customer…
Added 1 min ago
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Sr. Manager, Business Information Security Office
Pfizer
New York City, NY
- $139,100 to $231,900 USD / year
We are seeking an experienced Senior Manager, Business Information Security Office (BISO) to serve as a trusted cybersecurity senior advisor and strategic liaison between the Cybersecurity…
Added 1 min ago
Food and Beverage Outlets Manager (Temporary) - New York Hilton Midtown
Hilton
New York City, NY
…you’ll do every time you come to work! As a Food & Beverage Manager , you’re not just overseeing operations of one or more dining outlets – you’re contributing to creating memorable guest…
Added 1 min ago
AN
Program Director
Acacia Network
Bronx, NY
- $85,000 USD / year
Program Leadership: Direct day-to-day operations across all program stages including Engagement & Stabilization, Workforce Readiness, Skill Building, Employment Services, Peer Mentoring,…
Added 1 min ago
Medical Assistant - Bilingual English/Spanish required
CVS Health
Bronx, NY
Medical Assistants (MA) report to the Practice Manager or Center Operations Specialist. They are a vital element of our model and important members of our Care Teams. Being an MA at Oak…
Added 1 min ago
Clinical Manager
VNS Health
New York, NY
Added 1 min ago
AB
Operations Management Trainee
Avis Budget Group
Miami, FL
- $52,000 USD / year
…leadership career in a fast-paced operational environment? As an Operations Management Trainee, you will participate in a structured, hands-on training program designed to develop future…
Added 1 min ago
M
Transit Management Analyst Series
MTA
Brooklyn, NY
- From $115,252 USD / year
…administration, engineering, in management or methods of analysis, operations research, organization research or program evaluation, personnel or public administration, staff development,…
Added 1 min ago
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Superintendent, Track
MTA
Brooklyn, NY
- From $115,252 USD / year
Knowledge of transit operations, track maintenance, and construction .
Added 1 min ago
B
Retail Front End Supervisor - Full-Time
Burlington
Brooklyn, NY
- $19 to $21 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
Added 1 min ago
M
General Superintendent, Track
MTA
Brooklyn, NY
- From $115,252 USD / year
…reconstruction of tracks , o versee construction and renewal operations on the elevated and underground structures including panels, switches and yards and d evelop and maintain Track…
Added 1 min ago
Business & Finance Management, Vice President - Expense/Program Manager
JPMorgan Chase
Brooklyn, NY
As an Expense Manager/Program Manager - Vice President in the Commercial Investment and Bank Business Management Team, you will partner with stakeholders across regions to drive consistent…
Added 1 min ago
M
Transit Management Analyst Series – Division Operations
MTA
Brooklyn, NY
- From $101,379 USD / year
…administration, engineering, in management or methods of analysis, operations research, organization research or program evaluation, personnel or public administration, staff development,…
Added 1 min ago
Branch Manager - Brooklyn South - Brooklyn, NY
JPMorgan Chase
Brooklyn, NY
As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You…
Added 1 min ago
Studio Manager - WestBend
CorePower Yoga, LLC
Fort Worth, TX
As a Studio Manager (SM), you live your power by delivering a world class CorePower Yoga experience, including leading the operations of a yoga studio, coaching and inspiring the CPY…

Closed listing

Maximus

Manager - IT Service Management

Des Moines, IA, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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