Jobs in the United States

25+ jobs

Save this search

Added just now
V
Vagaro
Vagaro
Pleasanton, CA
- $165,000 to $210,000 USD / year
Lead day-to-day accounting operations across general ledger, month-end close, AP, AR, payroll, and financial reporting. Oversee multi-entity and international accounting, tax coordination,…
Added 1 min ago
PF
Customer Service Rep
Planet Fitness - Baseline Fitness
Hudson, WI
- $14 USD / hour
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Added 2 mins ago
S
Director of Client Services
Savant
Remote, United States
- $180,000 to $240,000 USD / year
Savant Wealth Management is seeking a strategic, people-centered Director of Client Services to lead and evolve our client service organization. As a member of the Advisory Leadership Team,…
Added 7 mins ago
Principal Scientist, Early DCT Lead
Merck Sharp & Dohme LLC
NJ
Integrated CMC Program Leadership (DCT Lead):
Added 7 mins ago
Principal Scientist, Early DCT Lead
Merck Sharp & Dohme LLC
NJ
…biologics product development experience and will continue to support relevant drug product activities, combined with broad working-knowledge of end-to-end CMC disciples and a proven…
Added 7 mins ago
PC
Packaging Operator II $18+/hr DOE (1st shift-days)
Post Consumer Brands
Eugene, OR
- $18 USD / hour
Our Packaging Operator II roles support continuous manufacturing at our Eugene facility. In addition to Packaging Operator II duties and responsibilities, our Operator II roles are…
Added 8 mins ago
Senior Manager, Program Management
Scholarship America
Saint Peter, MN · Bloomington, MN
Supervise a team (typically comprised of Lead Program Managers and Program Managers) by overseeing their essential job duties while providing leadership through encouragement, motivation,…
Added 10 mins ago
Vice President of Capture Management - Layered Defense, Autonomous Warfare & Integrated Fires
Astrion
Arlington, VA
…develop credible solution strategies with technical SMEs, and lead disciplined capture campaigns from qualification through…
Added 11 mins ago
Software Developer, Mid
Sierra Management And Technologies Inc
California, MD
Sierra Management and Technologies, Inc. (Sierra), provides unparalleled logistics and program management, cutting-edge software and IT system development, and innovative data science and…
Added 11 mins ago
Logistics Manager Journeyman
Sierra Management And Technologies Inc
California, MD
Sierra Management and Technologies, Inc. (Sierra), provides unparalleled logistics and program management, cutting-edge software and IT system development, and innovative data science and…
Added 11 mins ago
Sr. Product Manager AI Platform
Hays
Orlando, FL
…of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also…
Added 12 mins ago
Insurance Defense & Complex Litigation Attorney (Senior and Associate Levels)
GPAC
Oklahoma City, OK
- Lead or support discovery, depositions, motion practice and trial
Added 12 mins ago
Director Purchasing
The School District of Palm Beach County
West Palm Beach, FL
Conduct: Conducts oneself in the best interest of students, in accordance with the highest traditions of public education and in support of the District's Mission Statement.
Added 13 mins ago
G
Mitigation General Manager
GPAC
Dallas, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 13 mins ago
G
Mitigation General Manager
GPAC
Plano, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 13 mins ago
G
Mitigation General Manager
GPAC
Irving, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 14 mins ago
G
Mitigation General Manager
GPAC
Richardson, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 14 mins ago
G
Mitigation General Manager
GPAC
Garland, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 14 mins ago
G
Mitigation General Manager
GPAC
Frisco, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 14 mins ago
G
Mitigation General Manager
GPAC
McKinney, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 14 mins ago
G
Mitigation General Manager
GPAC
Carrollton, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 14 mins ago
G
Mitigation General Manager
GPAC
Arlington, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 14 mins ago
FM
Travel Cath Lab Technologist
Fusion Medical Staffing
Lafayette, IN
- $2,603.04 to $2,992 USD / week
…while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical…
Added 15 mins ago
G
Mitigation General Manager
GPAC
Grand Prairie, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 17 mins ago
Oracle HCM Platform Manager
QualityAI
Santa Clara, CA
This is a hands-on platform operations and lead analyst role with responsibility for building out an internal HCM team and leading the Application Managed Services (AMS) partner. The…

Closed listing

Maximus

Manager - IT Service Management

Des Moines, IA, United States

Remote

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

#techjobs #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

Report this job