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OL
Commercial Service Manager
Orkin LLC
Portland, OR
- $70,000 to $80,000 USD / year
When you’re an Orkin Service Manager, you’re quality control ensuring top-notch service from the industry leader with almost 125 years as the best in pests.
Added 1 min ago
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UTM Digital Ecosystem Manager
Jobgether
Remote, United States
- $154,000 to $204,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a UTM Digital Ecosystem Manager based in the United States.
Added 6 mins ago
CW
Safety Analyst
Clean Water Services
Hillsboro, OR
- $39.07 to $53.72 USD / hour
Assists the Safety Program Manager and department managers in maintaining Emergency Action Plans, coordinating employee training, and supporting drills and exercises.
Added 12 mins ago
Office Manager
Judicial District VII CASA Program
Idaho Falls, ID
Added 12 mins ago
Territory Executive - Illinois
PagerDuty
Boise, ID
3-5 years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.
Added 12 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Boise, ID
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 13 mins ago
Systems Administrator – Kiteworks
SitusAMC
Boise, ID
Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications.
Added 13 mins ago
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Program Manager, EBMS
CBRE
Boise, ID
- $105,000 to $115,000 USD / year
Proficiency with project/program managementtracking software (e.g. SmartSheets, Asana, QuickSight (Power BI), MS Project,etc)
Added 13 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Boise, ID
The FRCS Cybersecurity Manager will install, configure, calibrate, operate, and maintain hardware and software of IT, and OT of FRCS. The FRCS Cybersecurity Manager will employ user access…
Added 13 mins ago
Sr Technology Project Manager- Vulnerability and Product Support Team - Remote
SitusAMC
Boise, ID
Other activities as may be assigned by your manager
Added 13 mins ago
Customer Service Representative 1
Idaho Division of Human Resources
Boise, ID
…calm them, I would then refer the customer to a supervisor or manager for further assistance. Experience in a retail environment would…
Added 13 mins ago
Site Safety Manager
Veolia North America
Boise, ID
The Site Safety Manager is responsible for the safe and accident-free operation of their site. This includes identifying any potential safety hazards and implementing plans to prevent these…
Added 29 mins ago
IT Program Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Program Manager based in the United States.
Added 40 mins ago
CC
Administrative Assistant - Planning and Institutional Effectiveness
Cabrillo College
Aptos, CA
- $44.04 to $59.02 USD / hour
Using standard office software, composes and/or types memoranda, correspondence, reports, agreements, contracts, presentations, spreadsheets, forms and other documents, often of a highly…
Added 44 mins ago
MC
Secretary 2 - Health Services
Montgomery County
Dayton, OH
- $20.29 to $27.4 USD / hour
…maintains training related records for employees in related software systems, maintains employee training records (e.g., hire date, training information, assessor information and state…
Added 48 mins ago
VH
Lead Medical Support Assistant
Veterans Health Administration
Bedford, MA
- $62,805 to $81,649 USD / year
Must keep abreast of rapidly changing regulations, directives, software patches, programs, and processes involved in the delivery of the healthcare benefits package;
Added 48 mins ago
VH
Lead Medical Support Assistant - Community Care
Veterans Health Administration
Location Negotiable After Selection
- $64,771 to $84,204 USD / year
-Must create an authorization for claims from established care, utilizing the FBCS fee basis program software as well as for VCA's. In addition, can create a Third-Party Administrator…
Added 48 mins ago
VH
Clinical Laboratory Scientist (Ancillary Testing Coordinator)
Veterans Health Administration
Columbia, MO
- $100,350 to $130,458 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 50 mins ago
VH
Dietitian (Clinical)
Veterans Health Administration
San Francisco, CA
- $111,003 to $144,312 USD / year
…Health (IH) team and the Interdisciplinary Pain Rehabilitation Program (IPRP) to provide evidence-based nutrition care. The Integrative Health Dietitian delivers direct patient care,…
Added 50 mins ago
VH
Health Technician (Hearing Instrument Specialist)
Veterans Health Administration
Wichita, KS
- $44,595 to $64,623 USD / year
Experience. Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists.
Added 50 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Vancouver, WA · Portland, OR
- $40,512 to $66,144 USD / year
Added 50 mins ago
US
TEST ADMINISTRATOR
United States Space Force
El Segundo, CA
- $34,799 to $82,938 USD / year
The primary purpose of this position is: To function as the installation's testing program manager/Test Control Officer (TCO). Responsible for the management and administration of the Air…
Added 50 mins ago
VH
Social Worker PTSD Specialist
Veterans Health Administration
Knoxville, TN
- $94,424 to $122,754 USD / year
The incumbent will serve as the point of contact and manager for all Outpatient Post Traumatic Stress Program (PTSP) consults. When completing intake evaluations for consults, this…
Added 50 mins ago
VH
Registered Nurse - Case Manager/Care Coordinator (EDRP)
Veterans Health Administration
Fort Bliss, TX
- $77,964 to $133,738 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 53 mins ago
VH
Program Specialist
Veterans Health Administration
Providence, RI
- $69,905 to $90,882 USD / year
This Program Specialist position is in Credentialing and Privileging Manager of Chief of Staff Service Line at the VA Providence Healthcare Systems, located at the Providence location. It…

Closed listing

Maximus

Manager - IT Service Management

Raleigh, NC, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
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