Jobs in the United States

25+ jobs

Save this search

Added 12 mins ago
Engineer Transmission and Distribution Planning
Orange & Rockland Utilities Inc.
MONSEY, NY
…long-term load forecasting and contingency analysis to identify system needs. They will develop solutions such as new substations, transmission projects, distribution improvements, and…
Added 12 mins ago
NL
Project Manager
NYU Langone Medical Center
Mineola, NY
- $84,577.92 to $98,280 USD / year
…and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support…
Added 13 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Schenectady, NY
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 14 mins ago
Manager, Manufacturing & Test Engineering
Plug Power Inc.
ALBANY, NY
Manager, Manufacturing & Test Engineering Status: Exempt (salaried) Reports To: Director, Manufacturing Engineering Position Summary The Manager, Manufacturing & Test Engineering leads the…
Added 14 mins ago
Manager, Manufacturing & Test Engineering
Plug Power Inc.
ALBANY, NY
Manager, Manufacturing & Test Engineering Status: Exempt (salaried) Reports To: Director, Manufacturing Engineering Position Summary The Manager, Manufacturing & Test Engineering leads the…
Added 14 mins ago
Systems Administrator – Kiteworks
SitusAMC
Albany, NY
Support infrastructure workstreams on site and project development efforts, providing solution design input, effort estimates, and technical risk assessment during the planning phase.
Added 14 mins ago
Associate Engineer Distribution Planning
Avangrid Service Co
ROCHESTER, NY
Associate Engineer - Distribution Planning Reports to: Manager - Distribution Planning Location: In Office, Rochester NY The base salary range for this position is dependent upon experience…
Added 14 mins ago
Contract Specialist Level 1 (Construction Contracts)
MTA
New York, NY
…oversight and management of the MTA’s $6 8. 4 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region’s vast transportation…
Added 15 mins ago
Manager, Portfolio & Program Management
MTA
New York, NY
The Manager, Portfolio/Program Management role is responsible for overseeing, coordinating, and managing a set of projects and programs aligned to IT's services for MTA operations. This…
Added 15 mins ago
M
Director, Support Planning, Bus Service Planning
MTA
New York, NY
- From $101,379 USD / year
…temporary basis. Through the use of advanced principles of transit design with wide latitude for independent initiative, the Director manages a staff whose goal is to adjust transit service…
Added 15 mins ago
NL
Manager - Real Estate Life Safety Operations
NYU Langone Medical Center
New York, NY
- $101,493.51 to $175,076.17 USD / year
NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest…
Added 15 mins ago
M
System Safety Specialist Series
MTA
New York, NY
- From $101,379 USD / year
…interpretation of applicable codes and standards, review of design drawings and specifications for fire/life safety requirements, conducting field safety and inspections. Responsible for…
Added 15 mins ago
NL
Senior Ambulatory Training Specialist (FGP) – Onsite in Manhattan
NYU Langone Medical Center
New York, NY
- $84,577.92 to $110,250 USD / year
Supports the ongoing training needs for all FGP practice leadership and practice staff, independently leading staff, manager and leadership trainings and orientations. Focuses on ongoing…
Added 15 mins ago
TU
Manager, Advancement Operations & Digital Fundraising
Touro University
New York, NY
- $90,000 USD / year
The Manager, Advancement Operations & Digital Fundraising plays a central role in supporting the day-to-day operations, digital fundraising activities, and technology needs of the Office of…
Added 21 mins ago
A
Traveling Superintendent
Actalent
Essex Junction, VT
- $50 to $65 USD / hour
Create, manage, modify, and implement the project schedule in conjunction with the Project Manager, adjusting activities as needed to maintain or recover timelines.
Added 27 mins ago
Senior Manager, Cyber Tech, Trust and Mitigation
Coke Florida
Tampa, FL
…Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas:…
Added 27 mins ago
Manager, Facilities Construction Project Manager
Coke Florida
Tampa, FL
The Facilities Construction Manager is responsible for leading the planning, execution and delivery of facility construction, renovation, infrastructure, and capital improvement projects…
Added 27 mins ago
TA
Cloud Architecture & Strategy Engineering Manager
The Aerospace Corpor
Colorado Springs, CO
- $147,600 to $221,400 USD / year
Information Systems and Cyber Division (ISCD)staff couple the latest in information system technologies, such as elastic compute clouds, containerization, microservices, real-time operating…
Added 38 mins ago
BN
Automation Chemist - Chemspeed
Bruker Nano Inc
Boston, MA
- $78,000 USD / year
…Automation Chemist into positions like Business Development Manager, Project Manager, Workflow…
Added 38 mins ago
TL
Technical Account Manager - Marketing Solutions
TransUnion LLC
Chicago, IL · NY · Reston, VA
- $82,700 to $120,000 USD / year
This role reports directly to the Senior Manager of the Technical Account Management division.
Added 41 mins ago
Design - Architect II / III / Senior
IPS-Integrated Project Services
Burlington, MA
Ability to interpret a building program and generate varied design concepts. Knowledge of building and zoning codes and is capable of interpreting project specifications
Added 45 mins ago
Quality Assurance Manager
ProSidian Consulting, LLC
Jefferson County, AR
Design and maintain a quality management system (QMS), develop inspection sampling plans, and establish risk-based inspection checkpoints.
Added 47 mins ago
Staff Process Engineer, Drive Unit (3rd Shift)
Rivian
Normal, IL
Added 56 mins ago
Pricing Manager
DINE DEVELOPMENT CORPORATION
Dayton, OH
This is a pre-award proposal-pricing role, not a corporate FP&A, accounting, program-control, or budgeting position. The Pricing Manager partners closely with Capture, Business Development,…
Added 1 hour ago
Engineering Manager
Morton/Windsor
Silver Springs, NY
Morton Salt Silver Springs, NY has an immediate opening for an Engineering Manager. The manager would be responsible for the safe and efficient operation of the Engineering Department at…

Closed listing

Maximus

Manager - IT Service Management

Austin, TX, United States

Remote

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

#techjobs #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
Google Analytics

Report this job