Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
Senior Project Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Project Manager based in the United States.
Added 3 mins ago
Quality Assurance Manager - Government Operations
Jobgether
Remote, United States
…next steps. Our partner is looking for a Quality Assurance Manager – Government Operations based in the United…
Added 4 mins ago
Security Director
Andy Frain Services
Aurora, IL
Communicate with Operations manager daily and weekly regarding account performance and Security Officer performance. Communicate daily and weekly regarding security and safety…
Added 6 mins ago
Certified Medical Assistant (CMA) - Maternal Fetal Medicine - Smyrna/Marietta/Douglasville
Wellstar Medical Group, LLC
United States
…upon entrance to facility b.Perform all necessary registration operations c.Prepare equipment and rooms and aid physician with treatment of patients d.Perform vitals and other duties to…
Added 10 mins ago
BE
Agricultural Equipment Mechanic (PT or FT)
Bish Enterprises
Giltner, NE
- $16.5 to $24 USD / hour
…partnerships with growers and invest in rural communities to support long-term…
Added 10 mins ago
BE
Assembly & Maintenance Team Member
Bish Enterprises
Giltner, NE
- $16.5 to $21 USD / hour
…partnerships with growers and invest in rural communities to support long-term…
Added 10 mins ago
BE
Mechanical Technician (PT or FT)
Bish Enterprises
Giltner, NE
- $16.5 to $24 USD / hour
…partnerships with growers and invest in rural communities to support long-term…
Added 10 mins ago
Personal Banker
PNC Bank NA
AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 10 mins ago
Personal Banker
PNC Bank NA
AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 10 mins ago
Personal Banker
PNC Bank NA
AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 11 mins ago
RN Clinical Manager
Amedisys, Inc.
Stroud, OK
Mental health support with up to five free counseling sessions through the Employee Assistance program.
Added 14 mins ago
Senior Manager, Maintenance - Bus
CTA
Chicago, IL
Detailed knowledge of shop and garage operations, equipment, maintenance practices and programs relative to the maintenance of vehicles, preferably buses.
Added 18 mins ago
UG
Heavy Equipment Operator / Landfill
Unified Government of Athens-Clarke County
Winterville, GA
- $40,721 USD / year
Continuation of this Recruitment/Hiring Incentive Program is subject to available funding and approval by the Manager.
Added 19 mins ago
M
Critical Environment Program Manager
Microsoft
WA · Quincy, WA · Quincy
- $84,400 to $186,600 USD / year
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the…
Added 19 mins ago
M
New Product Introduction (NPI) Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…seeking an enthusiastic and driven New Product Introduction (NPI) Program Manager to join our dynamic team within the broader Microsoft Windows and Devices Organization. In this role, you…
Added 19 mins ago
M
Senior Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…orchestrate data center changes. Its control plane services support at-scale workflow execution, system of record for data center inventory, resource management, and service operations…
Added 19 mins ago
M
Senior Business Program Manager
Microsoft
CA · Mountain View, CA · Mountain View
- $116,900 to $222,600 USD / year
Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.
Added 19 mins ago
M
Product Lifecycle Manager, Xbox
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
The Product Lifecycle Manager (PLM) will coordinate and oversee the execution of hardware program transitions. The PLM partners with our business groups, development teams, marketing teams,…
Added 19 mins ago
M
Business Program Manager
Microsoft
United States
- $97,600 to $206,400 USD / year
As a Business Program Manager, you will collaborate across Global Partner Solutions, product marketing, engineering, finance, compliance, legal, and support to help define the future of…
Added 19 mins ago
M
Senior Technical Program Manager - AI Transformation
Microsoft
WA · VA · Redmond, WA · Reston, VA · Redmond · Reston
- $119,800 to $261,000 USD / year
…mission-critical customers. We are seeking a Senior Technical Program Manager to lead AI transformation for MSC engineering, driving the adoption of agentic engineering across the full…
Added 20 mins ago
M
Business Strategy Manager, Global Enterprise Sales
Microsoft
United States
- $106,400 to $222,600 USD / year
…projects, synthesizing insights, and helping to shape plans that support sales outcomes. Your work will connect business strategy with field execution, helping teams identify opportunities,…
Added 20 mins ago
CH
Supportive Housing Coordinator
COMMUNITY HOUSING NETWORK INC
COLUMBUS, OH
- $24 to $27.52 USD / hour
Crisis Intervention- Providing and coordinating support during resident crises using harm reduction, motivational interviewing, and crisis intervention techniques; monitoring tenant…
Added 20 mins ago
M
Technical Program Manager II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work…
Added 28 mins ago
Assistant Manager I
Family Dollar
Columbia, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 34 mins ago
BP
Service Director
BLUE PLATE CATERING LTD
Chicago, IL
- $90,000 to $100,000 USD / year
Partner with Event Operations Manager and Human Resources to maintain a qualified, reliable, and appropriately sized staffing pool of Blue Plate staff.

Closed listing

Maximus

Manager - IT Service Management

Jefferson City, MO, United States

Remote

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

#techjobs #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
Google Analytics

Report this job