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Loan Officer
Jobgether
Remote, United States
…launches. You will collaborate with underwriting, closing, and operations teams to resolve challenges and ensure a smooth lending experience. This fully remote position offers uncapped…
Added 1 min ago
VH
Nurse Practitioner - Gastroenterology
Veterans Health Administration
Gainesville, FL
- $132,000 to $191,356 USD / year
Added 1 min ago
HF
Security Specialist (Operations)
HQDA Field Operating Agencies and Staff Support Agencies
Fort Belvoir, VA
- $143,913 to $187,093 USD / year
As part of the assessment process, your resume will be evaluated using a competency-based method. This structured evaluation measures your qualifications, experience, and skills against the…
Added 1 min ago
VH
Housekeeping Aid
Veterans Health Administration
Charleston, SC
- $19 to $21 USD / hour
Added 1 min ago
VH
Assistant Nurse Manager - Acute Care Emergency Department
Veterans Health Administration
Prescott, AZ
- $94,266 to $170,126 USD / year
Northern Arizona VA Health Care System is looking for a Assistant Nurse Manager to join the Emergency Department team in Acute Care!
Added 1 min ago
VH
Prosthetic Representative
Veterans Health Administration
Providence, RI
- $57,150 to $109,959 USD / year
Added 1 min ago
VH
Program Applications Specialist
Veterans Health Administration
Seattle, WA
- $56,715 to $90,190 USD / year
overall administration and operations of the business.
Added 1 min ago
VH
Program Applications Specialist
Veterans Health Administration
Seattle, WA
- $56,715 to $90,190 USD / year
overall administration and operations of the business.
Added 1 min ago
AF
PUBLICITY ASSISTANT (GRAPHIC DESIGNER)
Air Force Special Operations Command
Clovis, NM · Cannon AFB, NM
- $20 to $23 USD / hour
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the 27 Special Operations Force Support Squadron Services Marketing and Publicity Office. This is a…
Added 1 min ago
VH
Medical Instrument Technician (Diagnostic Ultrasound)
Veterans Health Administration
Birmingham, AL
- $68,435 to $82,754 USD / year
Added 1 min ago
OO
Technical Project Manager (Secure) 2 Year Term
Office of Administration
Washington, DC
- $143,913 to $187,093 USD / year
As a Technical Project Manager (Secure) 2 Year Term, GS-2210-14, your typical work assignments may include the following:
Added 1 min ago
VH
Education Technician
Veterans Health Administration
Location Negotiable After Selection
- $38,791 to $50,428 USD / year
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Added 1 min ago
OO
Technical Project Manager (Cloud) 2 Year Term
Office of Administration
Washington, DC
- $143,913 to $187,093 USD / year
…artifacts, including technical documentation, project plans, process workflows, and status reports for technical and nontechnical audiences; 4. Managing modern application development…
Added 1 min ago
FS
Forester
Forest Service
Council, ID · Edinburg, VA · Cedarville, CA · Weiser, ID · Harrisonburg, VA · Ketchikan, AK · Sheridan, WY · Zavalla, TX · Alturas, CA · Susanville, CA · Willow Creek, CA · Fall River Mills, CA · Custer, SD · Bozeman, MT · Walker, MN · Billings, MT · Edgefield, SC
- $61,722 to $97,087 USD / year
…courses in this area include silviculture, forest management operations, timber management, wildland fire science or fire management, utilization of forest resources, forest regulation,…
Added 1 min ago
VH
Supply Technician
Veterans Health Administration
Mare Island Naval Shipyard, CA
- $50,925 to $66,203 USD / year
Added 1 min ago
VH
Inventory Management Specialist
Veterans Health Administration
McClellan, CA
- $55,934 to $88,949 USD / year
This position serves as an Inventory Manager in the Lifecycle Management Division of the Supply Chain Management Service in the VA Health Care System responsible for the inventory and…
Added 1 min ago
AM
HUMAN RESOURCES SPECIALIST (MILITARY/INFO SYS)
Air Mobility Command
Travis AFB, CA
- $93,358 to $121,371 USD / year
…processes, and guides of military Human Resources procedures to process transactions and records update that are a part of the HR information system sufficient to maintain data quality for…
Added 1 min ago
OO
Supervisory Aviation Management Specialist (Branch Chief, Pilot Operations)
Office of the Secretary of the Interior
Boise, ID · Location Negotiable After Selection
- $129,549 to $168,420 USD / year
You will serve as a Supervisory Aviation Management Specialist (Branch Chief, Pilot Operations) within the Department of the Interior, Office of the Secretary, Wildland Fire Service, in the…
Added 1 min ago
VH
Motor Vehicle Operator
Veterans Health Administration
Mather AFB, CA
- $26 to $31 USD / hour
Added 1 min ago
AF
Auditor
Administration for Children and Families
Washington, DC · Denver, CO · Kansas City, MO · Dallas, TX · New York, NY · Boston, MA · Philadelphia, PA
- $52,727 to $68,549 USD / year
Participate in audits, reviews, and evaluations of program operations and related activities, including program, financial, data reporting, and case processing activities, to determine…
Added 1 min ago
VH
Lead Medical Support Assistant
Veterans Health Administration
Dublin, GA
- $50,460 to $65,599 USD / year
…Community Care. The incumbent coordinates day-to-day administrative operations supporting Community Care referral and appointment management, including workload assessment, work assignment…
Added 2 mins ago
KS
Clinical Operations Project Manager
Keck School of Medicine
San Diego, CA, CA
- $88,721.66 to $118,129.88 USD / year
The ATRI is seeking a motivated, dependable, and experienced Project Manager to support ATRI clinical research efforts. The Project Manager is a highly visible role responsible for managing…
Added 2 mins ago
KS
Clinical Operations Senior Project Manager
Keck School of Medicine
San Diego, CA, CA
- $100,058.5 to $132,725.5 USD / year
The ATRI is seeking a motivated, dependable, and experienced Senior Project Manager to support ATRI clinical research efforts. The Senior Project Manager works independently to…
Added 3 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Grand Island, NE · Omaha, NE · Lincoln, NE
- $36,464 to $53,486 USD / year
Added 3 mins ago
FS
Forester (Silviculture)
Forest Service
Townsend, MT · Helena, MT · White Sulphur Springs, MT
- $61,722 to $97,087 USD / year
…courses in this area include silviculture, forest management operations, timber management, wildland fire science or fire management, utilization of forest resources, forest regulation,…

Closed listing

Maximus

Manager - IT Service Management

Richmond, VA, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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