Jobs in the United States

25+ jobs

Save this search

Added 5 mins ago
Community Navigator - Rural Justice Initiative, East, TX
Disability Rights Texas
Houston, TX · Lufkin, TX · Longview, TX · Beaumont, TX · Liberty, TX · Tyler, TX
…needs. In Collaboration with the RJI project staff and Outreach Manager, The Navigator will execute a strategic plan for community engagement that results in accurate and appropriate…
Added 17 mins ago
Sr Manager, Analytics and AI
Panasonic
De Soto, KS
Do you want to join a team that's changing the world? Do you have a strong background as a Sr. Manager, Analytics and AI? Then we're looking for you! Check out the job description and apply…
Added 17 mins ago
Sr. Program Manager
Panasonic
Sparks, NV
Do you want to join a team that's changing the world? Do you have a strong background as a Sr. Program Manager? Then we're looking for you! Check out the job description and apply now! Put…
Added 21 mins ago
DH
Workers' Compensation Program and Claims Manager
Denver Health
Denver, CO
- $94,400 to $145,600 USD / year
We are recruiting for a mission-driven Workers' Compensation Program and Claims Manager to join our team!
Added 26 mins ago
Area Manager, Amazon Pharmacy
Amazon
Plainfield, IN
delivered to their doorsteps while creating programs and products that embody our mission and
Added 26 mins ago
Human Resources Business Partner
Crown Equipment Corporation
Plainfield, IN
Employee Relations Representative - Provide support in all aspects of employee relations. Answer manager and employee questions regarding policies, programs, communications, benefits, etc.…
Added 26 mins ago
Specialty Representative/ Senior Specialty Rep – Bone Health - Paducah/Evansville, IN(Overlay)
Amgen
Evansville, IN
…strategy and promoting Amgen products as led by the District…
Added 26 mins ago
Assoc Director -Solution Delivery Management, Clinical Operations
Lilly
Indianapolis, IN
The Solution Manager for Clinical Operations serves as the technology delivery partner for one or more clinical solutions supporting key business capabilities across Lilly’s trials. Working…
Added 27 mins ago
Area Accounting Center Manager
Republic Services
Indianapolis, IN
POSITION SUMMARY: The Area Accounting Center Manager is responsible for leading an effective and efficient Accounting Center team of supervisors and accountants to ensure timely and…
Added 27 mins ago
LAN Administrator Intermediate
State of Indiana
Indianapolis, IN
…consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and…
Added 35 mins ago
Director, National Advocacy
Home Office, FL
FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital…
Added 35 mins ago
RU
New Business Development Manager
Randstad USA
Wheeling, IL
- $140,000 to $160,000 USD / year
…and a proven track record of securing contract manufacturing programs, we want to hear from…
Added 36 mins ago
Safety Manager - Commercial Construction
GPAC
Denton, TX
A respected general contractor in the Dallas–Fort Worth area is hiring a Safety Manager for commercial construction. You'll lead jobsite safety programs, training and compliance across…
Added 56 mins ago
IS
Program Manager III
INSPYR Solutions
CA
- $56 to $76 USD / hour
We are looking for a Program Manager III to drive complex, cross-functional initiatives across product launches, regulatory and compliance programs, and strategic legal initiatives. This…
Added 1 hour ago
Senior Digital Product Manager (Ecommerce)
GCI Communication Corp
Anchorage, AK · AK
GCI's Senior Digital Product Manager will lead the definition and delivery of the Digital product vision and roadmap, ensuring components and platforms work together to support a wholistic…
Added 1 hour ago
Product Operations Manager II (Voice and Wifi)
GCI Communication Corp
Anchorage, AK
GCI's Product Operations Manager II will be responsible for operational aspects of GCI’s product lines, enhancing customer experience and operational efficiency, and managing the product…
Added 1 hour ago
AB
PT Impact Sales - Juneau, AK
Admiral Beverage Corporation
Remote, United States
- From $21 USD / hour
…health, dental, and vision coverage, 401(k) and retirement programs, paid leave and holidays, and much, much…
Added 1 hour ago
G
Maintenance Manager
GPAC
Galesburg, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their IL facility.
Added 1 hour ago
G
Corporate FSQA Manager
GPAC
Barton, NY
- $90,000 to $95,000 USD / year
Corporate Food Safety & Quality Manager | Pet Food Manufacturing | Multi-Site Impact | $90K–$95K
Added 1 hour ago
G
Maintenance Manager
GPAC
Canton, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their IL facility.
Added 1 hour ago
G
Maintenance Manager
GPAC
Rock Island, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their IL facility.
Added 1 hour ago
G
Maintenance Manager
GPAC
Moline, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their IL facility.
Added 1 hour ago
G
Maintenance Manager
GPAC
Macomb, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their IL facility.
Added 1 hour ago
G
Maintenance Manager
GPAC
East Moline, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their IL facility.
Added 1 hour ago
Pharmacy Technician
Pennsylvania CVS Pharmacy, L.L.C.
Red Lion, PA
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…

Closed listing

Maximus

Manager - IT Service Management

Oklahoma City, OK, United States

Remote

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

#techjobs #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
Google Analytics

Report this job