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Added 2 mins ago
TB
F&B Manager
Tempo By Hilton San Diego Del Mar
San Diego, CA
- $30 to $34 USD / hour
We are looking for a F&B Manager to oversee and manage all food and beverage operations within the hotel to ensure the highest standards of quality and service. This role involves planning,…
Added 9 mins ago
J
Senior, Client Service Manager
Jobgether
Remote, United States
- $84,600 to $187,200 USD / year
Candidates with 8+ years of relevant experience and deeper expertise in retirement plan administration may be considered for the Lead, Client Service Manager level.
Added 9 mins ago
Program Manager, AFCAP VI
Jobgether
Remote, United States
Program Management & Leadership: Lead the AFCAP VI Program Management Office, overseeing the Alternate Program Manager, primary and secondary 24-hour contacts, contracts managers,…
Added 14 mins ago
Manager - Health, Safety, and Environmental
Kualoa Ranch Hawai'i
Kaneohe, HI
The HSE Manager leads the development, implementation, and continuous improvement of Kualoa Ranch’s health, safety and environmental program across all operations: Tours & Recreation,…
Added 14 mins ago
Lead Seamstress
David's Bridal
Buffalo, NY
Lead Alterations Specialist is responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for…
Added 23 mins ago
M
Selling and Support Captain, St Clair Square - Full Time
Macy's
Fairview Heights, IL
- Full-time
…opportunities include Personal Stylist or Sales and Customer Experience…
Added 27 mins ago
Associate Project Engineer
USABB ABB Inc.
Houston, TX
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 39 mins ago
LM
Emergency Services Coordinator
Louisville Metro Government
Louisville, KY
- $59,217.6 USD / year
…be assigned to any position within the Incident Management System, specifically, Operations, Planning, and/or Logistics Section…
Added 41 mins ago
Senior Implementation Lead
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Implementation Lead based in the United States.
Added 45 mins ago
Engineer IV - Electrical
DVJ Consulting Engineers
Los Angeles, CA
Working under the direction of the Sustainability Strike Team Lead, this position serves as an electrical engineering Subject Matter Expert (SME) supporting multiple Project Managers and…
Added 1 hour ago
CY
Studio Coordinator - Rock Center
CorePower Yoga, LLC
NY
- $30 USD / hour
…alignment with our Core Values, you work alongside the Studio Manager to deliver results and sustained growth towards all current company and studio-level goals. In the SC role, you will…
Added 1 hour ago
J
Commercial Manager
Jobgether
Remote, United States
- $105,000 to $115,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Commercial Manager based in the United States.
Added 1 hour ago
BD Support Senior Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a BD Support Senior Manager based in the United States.
Added 1 hour ago
Assistant Manager (Access Center) - Boynton Beach, Florida
NYU Langone Medical Center
Boynton Beach, FL
…and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support…
Added 1 hour ago
Sr Project Manager - AI Data Centers
Jacobs
North Miami Beach, FL · Orlando, FL
…leading complex, multi-discipline programs as a Senior Project Manager (CA) Lead, across OE, EPCM, and Design-Build delivery, working alongside the most recognized hyperscale owners,…
Added 1 hour ago
J
Lifecycle Marketing Manager
Jobgether
Remote, United States
- $84,000 to $97,000 USD / year
The Lifecycle Marketing Manager will lead the development and execution of consumer lifecycle marketing strategies designed to strengthen engagement, conversion, and long-term customer…
Added 1 hour ago
Senior Manager, Software Development, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Sunnyvale, CA
As the manager of this team, you will define the long-term vision for the team and its products as well as hiring and organizing to succeed. The candidate must have expertise with modern…
Added 1 hour ago
Health Care Technician II
Health & Human Services
Granville County, NC
…Health Care Technician II (HCT II) and reports to the Unit Manager. As a lead worker, the HCT II monitors care of people by Health Care Technician I’s (HCT I) providing feedback to staff as…
Added 2 hours ago
II
Talent Coordinator
Ivo Inc.
San Francisco, CA
- $75,000 to $100,000 USD / year
- Own full-cycle coordination for 50+ roles as a team of one: Schedule every intro call, hiring manager screen, panel, onsite, work trial, and executive conversation, typically within 24…
Added 2 hours ago
Scheduler
CACI
Remote, United States
…logistics? We're seeking a successful, experienced Scheduler Manager to join our team in implementing a cutting-edge software system that will transform how USTRANSCOM manages finances and…
Added 2 hours ago
Senior Creative Operations and Production Manager
Jobgether
Remote, United States
The Senior Creative Operations and Production Manager will lead the systems, workflows, and production processes that enable a high-performing in-house creative team to deliver impactful…
Added 2 hours ago
CO
Licensed Psychologist Manager, Corrections - SCI Somerset
Commonwealth of Pennsylvania
Somerset, PA
- $89,996 to $136,842 USD / year
As a Licensed Psychologist Manager at State Correctional Institution (SCI) Somerset you will play a key role in guiding mental health services that support the well-being of individuals in…
Added 3 hours ago
UB
Lead Cashier
Ulta Beauty, Inc.
Lancaster, OH
- $15.5 to $21 USD / hour
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…
Added 3 hours ago
Operations Manager
Ulta Beauty, Inc.
Baraboo, WI
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 3 hours ago
UB
Operations Manager
Ulta Beauty, Inc.
Sacramento, CA
- $28 to $35 USD / hour
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…

Closed listing

Maximus

Manager - IT Service Management

Saint Paul, MN, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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