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Added 4 mins ago
Partner Manager, Global (US-Based)
Recurly
Austin, TX
Recurly is looking for a Partner Manager to run the day-to-day management of our existing partnerships across payments providers, ISVs, and advisors. This role keeps our partner…
Added 5 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
DES MOINES, IA
- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.com.
Added 7 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Metairie, LA
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 7 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Bangor, ME
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 7 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Leesburg, VA
Added 7 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Leesburg, VA
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 8 mins ago
RN Case Manager - FT - Days - MMA
Memorial Manor Nursing Home
United States
Accredited Program (Required)AHCA Background Screening (AHCA) - State of Florida (FL), BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART), BLS American…
Added 8 mins ago
TL
Activity Agent
Travel Leisure Resort Development Inc
United States
- $20 USD / hour
- Provides services to the guest personally or refers requests to the appropriate department manager.
Added 9 mins ago
GM
Facility Manager
General Matter
Paducah, KY
- $90,000 to $175,000 USD / year
As Facility Manager at General Matter, reporting to the Site Manager, you'll build and lead the facilities function for a roughly 87-acre industrial site in Paducah, Kentucky, that we're…
Added 10 mins ago
Front Desk Agent
DRIFTWOOD HOSPITALITY MANAGEMENT
Orlando, FL
Reports unsafe conditions to supervisor/manager.
Added 13 mins ago
Senior Account Manager Corporate Events
Salt Productions, LLC
Remote, United States
ROLE: Senior Account Manager Corporate Events
Added 15 mins ago
Membership Sales Specialist
MHC Property Management, LP
Gordonville, TX · Point, TX
Responsible, along with Resort Manager, for the inventory of all flyers and the proper signage at the resort.
Added 16 mins ago
L
Vacation -Customer Service Analyst
lhh
Pleasanton, CA
- $25.15 to $32.25 USD / hour
Performs additional duties and responsibilities assigned by a supervisor, manager, and/or Associate Director of Benefits or its designated representative.
Added 17 mins ago
W
Shift Lead
Walgreens
PORTSMOUTH, VA
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 17 mins ago
W
Shift Lead
Walgreens
CHATTANOOGA, TN
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 17 mins ago
W
Pharmacy Customer Service Associate
Walgreens
FALMOUTH, ME
- $16.1 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 17 mins ago
W
Shift Lead
Walgreens
GLASGOW, KY
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 17 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
LADY LAKE, FL
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 17 mins ago
W
Shift Lead
Walgreens
SCOTTSDALE, AZ
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 22 mins ago
G
Project manager Professional Engineer
GPAC
San Jose, CA
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 22 mins ago
G
Project manager Professional Engineer
GPAC
Columbus, OH
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 22 mins ago
RI
Flight Nurse Full Time -Philadelphia
REVA INC
Philadelphia, PA · Fort Lauderdale, FL
- Full-time
Provides orientation and mentoring for new program/flight crew members, medical and aviation.
Added 23 mins ago
Sales Associate
United Pacific
Los Angeles, CA
…theft and inventory shrinkage. You will report to the Store Manager and will receive direct supervision within a framework of well-defined United Pacific company policies and procedures. In…
Added 23 mins ago
Sales Associate
United Pacific
Los Angeles, CA
…theft and inventory shrinkage. You will report to the Store Manager and will receive direct supervision within a framework of well-defined United Pacific company policies and procedures. In…
Added 25 mins ago
Customer Service Representative
Circle K
Frederick, MD
Notifies Store Manager of any equipment failure or maintenance/supply needs.

Closed listing

Maximus

Manager - IT Service Management

Salt Lake City, UT, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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