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Added 1 min ago
PMO, Program Manager
Cushman & Wakefield
Creve Coeur, MO
+ Establish, maintain, and continuously improve project and program management methodologies, governance frameworks, operating rhythms, templates, reporting standards, and best practices…
Added 8 mins ago
Administrative Associate II - Davidson County
Adult Correction
Davidson County, NC
…Davidson County. Position provides clerical and administrative support to Chief Probation/Parole Officers and Probation/Parole Officers consisting of one or more units and the Judicial…
Added 12 mins ago
FM
Travel Physical Therapist
Fusion Medical Staffing
Punta Gorda, FL
- $1,480.72 to $1,784 USD / week
…while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical…
Added 12 mins ago
FM
Travel Physical Therapist
Fusion Medical Staffing
Columbia, SC
- $1,541.31 to $1,857 USD / week
…while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical…
Added 12 mins ago
FM
Travel Respiratory Therapist (CRT)
Fusion Medical Staffing
Anderson, SC
- $1,498.14 to $1,722 USD / week
A Certified Respiratory Therapist delivers respiratory interventions and support for patients with acute respiratory problems, as well as routine care for chronic respiratory disorders.…
Added 12 mins ago
FM
Travel Respiratory Therapist (CRT)
Fusion Medical Staffing
Plano, TX
- $1,409.4 to $1,620 USD / week
A Certified Respiratory Therapist delivers respiratory interventions and support for patients with acute respiratory problems, as well as routine care for chronic respiratory disorders.…
Added 12 mins ago
FM
Travel Physical Therapist
Fusion Medical Staffing
Greenville, OH
- $1,689.38 to $2,035.4 USD / week
…while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical…
Added 12 mins ago
FM
Travel Physical Therapist
Fusion Medical Staffing
Naples, FL
- $1,551.27 to $1,869 USD / week
…while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical…
Added 12 mins ago
FM
Travel Respiratory Therapist (CRT)
Fusion Medical Staffing
Rochelle Park, NJ
- $1,627.14 to $1,870.28 USD / week
A Certified Respiratory Therapist delivers respiratory interventions and support for patients with acute respiratory problems, as well as routine care for chronic respiratory disorders.…
Added 12 mins ago
FM
Travel Physical Therapist
Fusion Medical Staffing
Falmouth, ME
- $1,537.16 to $1,852 USD / week
…while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical…
Added 12 mins ago
FM
Travel Physical Therapist
Fusion Medical Staffing
Hollywood, FL
- $1,381.12 to $1,664 USD / week
…while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical…
Added 15 mins ago
Program Director
Youth Advocate Programs, Inc.
Bedford, PA
Summary of Position: The duties of this position include, but are not limited to, the following: The Program Director is responsible for the overall administration of the Bedford Program.…
Added 16 mins ago
SH
Ultrasound Technologist, Full Time Rotating
Stanford Health Care Tri-Valley
United States
- $59.5 to $79.33 USD / hour
- Full-time
…duties and responsibilities may vary depending on department or program needs without changing nature or scope of this position or level of responsibility. May be asked to perform other…
Added 16 mins ago
G
Quality Process Engineer
GPAC
Torrington, CT
- $85,000 to $115,000 USD / year
…Quality, Production, Tooling, Maintenance, Engineering, and Program Management teams to support daily manufacturing operations, new product introductions, and continuous improvement…
Added 16 mins ago
G
Quality Process Engineer
GPAC
Litchfield, CT
- $85,000 to $115,000 USD / year
…Quality, Production, Tooling, Maintenance, Engineering, and Program Management teams to support daily manufacturing operations, new product introductions, and continuous improvement…
Added 16 mins ago
C
Electrical Services Technician- Temporary Power
CORT
Everett, WA
- $23 to $30 USD / hour
You are not required to have temporary power supply knowledge; we provide an in depth training program and also on the job training to gain knowledge within the field.
Added 17 mins ago
HR
Shop Mechanic B
Herc Rentals
Bradenton, FL
- $24 to $29 USD / hour
…Mechanic B is to utilize their growing mechanical expertise to support fleet maintenance operations needed to keep Herc Rentals equipment on the rental 'ready line'. This goal can be…
Added 17 mins ago
HR
Field Service Mechanic C
Herc Rentals
Apopka, FL
- $23 to $26 USD / hour
…through an effective preventative and corrective maintenance program, executed from a service truck under the guidance of senior field…
Added 17 mins ago
Group Rooms Coordinator - Signia by Hilton Diplomat Beach Resort
Hilton
Hollywood, FL
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Added 17 mins ago
A
Day Shift Assembler
Aerotek
Fort Myers, FL
- $18 to $20 USD / hour
Support team members and assist with special projects as needed
Added 17 mins ago
Assistant Director of Engineering - Conrad Orlando
Hilton
Orlando, FL
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Added 18 mins ago
SH
Home Health Physical Therapist
Supplemental Health Care
Waldorf, MD
- $2,044 to $2,225 USD / week
Provide skilled interventions for strengthening, endurance, pain management, and fall prevention
Added 18 mins ago
SH
Home Health Physical Therapist
Supplemental Health Care
Fairview Heights, IL
- $1,746 to $1,937 USD / week
Provide skilled interventions for strengthening, endurance, pain management, and fall prevention
Added 18 mins ago
Cardiac Catherization Cath Lab Technologist - Nashville, Tennessee
Supplemental Health Care
Nashville, TN
…Hospitals nationwide with competitive pay, benefits, and dedicated…
Added 18 mins ago
Director, Consumer Digital Product Operations
Humana
Jefferson City, MO
Beyond product operations, this leader will oversee key organizational operations, including budget management, workforce planning, recruiting, and onboarding, team communications, and the…

Closed listing

Maximus

Manager - IT Service Management

Salt Lake City, UT, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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