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Project Development Manager, Heavy Industry & Transportation, Carbon Markets
3Degrees
Remote, United States
- $128,000 to $147,000 USD / year
…are seeking an experienced, deal-oriented Project Development Manager – Heavy Industry & Transportation to serve as a core originator across heavy industry, transportation, chemicals and…
Added just now
3
Project Development Manager, Heavy Industry & Transportation, Carbon Markets
3Degrees
Remote, United States
- $128,000 to $147,000 USD / year
…are seeking an experienced, deal-oriented Project Development Manager – Heavy Industry & Transportation to serve as a core originator across heavy industry, transportation, chemicals and…
Added just now
3
Project Development Manager, Heavy Industry & Transportation, Carbon Markets
3Degrees
Remote, United States
- $128,000 to $147,000 USD / year
…are seeking an experienced, deal-oriented Project Development Manager – Heavy Industry & Transportation to serve as a core originator across heavy industry, transportation, chemicals and…
Added just now
3
Project Development Manager, Agriculture, Carbon Markets
3Degrees
Remote, United States
- $127,000 to $148,000 USD / year
…are seeking an experienced, deal-oriented Project Development Manager – Agriculture & Food Supply Chain to serve as a core originator across agricultural and land-based decarbonization…
Added just now
3
Project Development Manager, Agriculture, Carbon Markets
3Degrees
Remote, United States
- $127,000 to $148,000 USD / year
…are seeking an experienced, deal-oriented Project Development Manager – Agriculture & Food Supply Chain to serve as a core originator across agricultural and land-based decarbonization…
Added just now
3
Project Development Manager, Agriculture, Carbon Markets
3Degrees
Remote, United States
- $127,000 to $148,000 USD / year
…are seeking an experienced, deal-oriented Project Development Manager – Agriculture & Food Supply Chain to serve as a core originator across agricultural and land-based decarbonization…
Added just now
Manager, Technology
Publicis Groupe Holdings B.V
New York, NY · Chicago, IL
The Manager, Technology is a senior technical role responsible for the design, implementation, modernization and ongoing evolution of enterprise infrastructure across on-premises and…
Added just now
PG
Senior Professional, Client Success
Publicis Groupe Holdings B.V
Chicago, IL · New York, NY
- $72,000 to $108,000 USD / year
As a Senior Account Manager in the digital media team, you will play a pivotal role in driving client success by developing strategies using Epsilon’s Digital Media Solutions that align…
Added just now
PG
Account Supervisor
Publicis Groupe Holdings B.V
Minneapolis, MN
- $75,050 to $107,835 USD / year
Capable of managing most production aspects solo (or with Account Manager), notably, radio, print, OOH, and display
Added just now
PG
Director, Project Management
Publicis Groupe Holdings B.V
Chicago, IL
- $121,315 to $174,300 USD / year
PM Technical Skills: Leads large teams to drive complex programs/campaigns to completion based on scope and budget. Well-versed in production needs; considered a specialist in multiple…
Added just now
OC
Quality Engineer II - Brooklyn Park, MN
Olympus Corporation of the Americas
Brooklyn Park, MN
- $79,259 to $107,000 USD / year
Provides support to metrology component inspection methods and preventive maintenance programs.
Added 1 min ago
RC
Email Marketing Specialist
Rip City
Portland, OR
- $65,000 to $70,000 USD / year
Maintain the email and SMS production calendar; track project status and metrics, and escalate delivery risks or capacity constraints to the Demand Generation Manager.
Added 1 min ago
NB
Senior Program Manager, Global Operations
Nelnet Business Solutions
Lincoln, NE
- $143,000 USD / year
The Senior Program Manager, International plays a critical role in supporting the launch, expansion, stabilization, and ongoing success of Nelnet Business Services' international businesses.
Added 1 min ago
Staff Product Manager, Supplier Experience & Go-to-Market (Thomas)
Xometry
North Bethesda, MD
We are hiring a Staff Product Manager to own the supplier side of Thomas. You will decide which suppliers we reach out to, which program fits each one, what the offer and message should be,…
Added 1 min ago
Senior Product Manager, Account-Based Marketing & Targeted Messaging
Xometry
North Bethesda, MD
…every account the same way. Xometry is hiring a Senior Product Manager to own the product capabilities behind account-based marketing (ABM) and targeted messaging: deciding which accounts…
Added 1 min ago
Business Development Manager
Danaher Corporation
Kansas City, MO
The Business Development Manager - North America is responsible for accelerating growth within Pall Corporation's Food & Beverage business by acquiring new customers and recovering…
Added 1 min ago
Business Development Manager
Danaher Corporation
Saint Louis, MO
The Business Development Manager - North America is responsible for accelerating growth within Pall Corporation's Food & Beverage business by acquiring new customers and recovering…
Added 1 min ago
SI
MIA GSE Manager
Swissport International AG
Miami, FL
- $115,000 USD / year
Operational, personnel and administrative manager of the assigned GSE and fueling maintenance organization. Ensure implementation of fleet management strategy at his/her assigned department.
Added 1 min ago
Sales Representative I
LIPARI FOODS OPERATING COMPANY, LLC
Remote, United States
…guidance and support of a Sales Representative II, you will partner with customers to market Lipari products and services, collect orders and process credits, and ultimately ensure our…
Added 1 min ago
A
Manager, GPP/GSCS ( Global Product Protection Global Supply Chain Security)
AbbVie
Remote, United States
- $109,500 to $208,500 USD / year
Build relationships and partner with government authorities in the region to collaborate during investigations, prosecution and other cases.
Added 2 mins ago
O
Principal Technical Program Manager
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
Lead moderately complex to complex passive-material NPI programs from intake through qualification, release, and lifecycle governance, translating technical and business requirements into…
Added 2 mins ago
Local Gastro Account Manager - Kansas, Missouri, Nebraska
AbbVie
Saint Louis, MO
The Local Gastro Account Manager, Site of Care (SOC) role and responsibilities are to assess, plan and execute AbbVie programs to support treatment delivery for our infused therapy…
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Area Field Engineer (OSM)
Bechtel
Houston, TX
The OSM Area Field Engineer (AFE) supports the Module Yard Manager by leading field engineering activities for module free issue material receipt, assembly, installation, testing,…
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Area Superintendent
Bechtel
New Albany, OH
…with local education organizations to implement new training programs that will support the future talent pipeline. Bechtel Manufacturing & Technology, Inc. offers engineering, procurement,…
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NM
Rehab Nurse Tech Ortho Musculoskeletal Unit Full Time Days 12 Hour Shifts
Northwestern Memorial Healthcare
Wheaton, IL
- $20.15 to $26.2 USD / hour
- Full-time
…activities of daily living, mobility skills, skin, bowel and bladder programs, and maintains a clean, safe environment for the patient. Additional technical skills, under the direction of…

Closed listing

Maximus

Manager - IT Service Management

Springfield, IL, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
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