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Transportation Systems Director
VHB
Atlanta, GA
- $180,000 to $220,000 USD / year
Serve as a principal, project manager, or technical leader on complex transportation assignments, bringing together the right VHB expertise to meet client needs.
Added 1 min ago
KR
Application Analyst
Kalamazoo RESA
Portage, MI
- $53,995 to $73,581 USD / year
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
Added 2 mins ago
J
Senior Product Marketing Manager, Field
Jobgether
Remote, United States
- $132,100 to $237,900 USD / year
…steps. Our partner is looking for a Senior Product Marketing Manager, Field based in the United…
Added 2 mins ago
J
SAP Technical Architect
Jobgether
Remote, United States
- $98,500 to $206,800 USD / year
The SAP Technical Architect will provide strategic technical leadership for a mission-critical, SAP-based Supply Chain Management program supporting a major Federal client. This role is…
Added 2 mins ago
J
Manager, Business Analytics - Data Platform
Jobgether
Remote, United States
- $116,000 to $125,000 USD / year
…all applications and next steps. Our partner is looking for a Manager, Business Analytics – Data Platform based in the United…
Added 2 mins ago
Senior Estimator - Atlanta
Turner Construction
Atlanta, GA
ambitious projects in the world. The technical expertise of our people makes us
Added 2 mins ago
Project Preconstruction Manager - Atlanta
Turner Construction
Atlanta, GA
ambitious projects in the world. The technical expertise of our people makes us
Added 3 mins ago
Engineer (Manager) - M2 - Palo Alto - 2026
Nubank
Palo Alto, CA
- A good level of technical understanding, being able to take part in architecture discussions with Engineers and to translate complex, technical projects and concepts for non-engineers.
Added 3 mins ago
UO
Laboratory Science Professional (Open Rank: Entry - Senior)
University of Colorado Denver
Aurora, CO
- $46,274 to $58,861 USD / year
…behavioral assays. There is a possibility of promotion to a lab manager…
Added 3 mins ago
HG
DC Facilities Technician - (1st and 2nd Shift flexibility)
H&M Group
Robbinsville Township, NJ
- $22.12 to $24.61 USD / hour
…equipment, ensuring safety, compliance, and sustainability. Applies technical skills and a collaborative mindset to support efficient DC…
Added 4 mins ago
BMV Team Leader
State of Indiana
Evansville, IN
…leadership role, you will work alongside the Assistant Branch Manager and Branch Manager to train, develop, and mentor Customer Service Representatives to be the best employees they can…
Added 6 mins ago
CH
Pharmacy Technician
CVS Health
Chicago, IL
- $17.05 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 6 mins ago
CH
Pharmacy Technician
CVS Health
Jennings, LA
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 6 mins ago
CH
Pharmacy Technician
CVS Health
Missouri City, TX
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 6 mins ago
CH
Pharmacy Technician
CVS Health
Austin, TX
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 6 mins ago
CH
Pharmacy Technician
CVS Health
Dallas, TX
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 6 mins ago
CH
Pharmacy Technician
CVS Health
Clarksville, TX
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 6 mins ago
Universal Banker II
Make Your Move
Danvers, MA
…opening/closing the branch as schedules dictate. In the absence of a Manager and/or Assistant Manager, serves as the ‘manager on duty.’ In a management capacity, uses sound judgement and…
Added 9 mins ago
Project Manager
ATS Automation
Lewis Center, OH
The role of the Project Manager is to plan, monitor, control, and be held accountable through subordinates, all aspects of factory automation projects. Assist with the initial project…
Added 10 mins ago
Manager, Sales Development
TrueNAS
Remote, United States
…independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you’ll be part of a team that values…
Added 10 mins ago
Change Request Manager
A.C. Coy
Merrifield, VA
Tier One Technologies is seeking a Change Request Manager to support our Federal client’s Delivery & Retail Systems Support Program across multiple active and emerging initiatives. This…
Added 10 mins ago
Manufacturing Execution System (MES) Program Delivery Manager
Peraton
Dallas-Fort Worth, TX
Peraton is seeking a seasoned Manufacturing Execution System (MES) Program Delivery Manager to lead delivery of a complex, enterprise-wide Manufacturing Execution System (MES) and IT…
Added 12 mins ago
CO
Planning Manager
City of DuPont
DuPont, WA
- $9,853.53 to $11,497.03 USD / month
…manages consultants on assigned projects. The position provides technical leadership on complex development projects and ensures planning activities comply with all applicable regulations…
Added 13 mins ago
Sr Manufacturing Manager 2 - Projects and Initiatives
GE HealthCare
Remote, United States
…Surgical Innovations Business Unit. This role provides project/program and technical leadership across complex, cross-functional initiatives, driving accountability, managing risks and…
Added 13 mins ago
Specialist, Account Manager
Otis Elevator Company
Kaukauna, WI
Otis Elevator Company is searching for a highly motivated Specialist, Account Manager, responsible for territory sales, margin growth & customer satisfaction for customers in the Green Bay,…

Closed listing

Maximus

Manager - IT Service Management

Topeka, KS, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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