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Added 6 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Jefferson City, MO
+ Operational Excellence: Deliver solutions in high-pressure, multi-customer environments, addressing complex needs with speed and precision.
Added 9 mins ago
Embedded Caris Operations Manager - Flint, Michigan
Caris Life Sciences
Remote, United States
The Embedded Caris Operations Manager (ECOM) is responsible for managing end-to-end operational workflows and case execution in support of client precision medicine programs. This role…
Added 9 mins ago
Client Relationship Specialist - Detroit/Birmingham, MI
Charles Schwab
Birmingham, MI
Partner with team members to drive client engagement and operational excellence.
Added 9 mins ago
Diesel Technician - $5,000 Sign On Bonus
Republic Services
Pinconning, MI
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 9 mins ago
Manager, Population Health and Quality Performance
Delta Dental
Okemos, MI
…development, and workload prioritization, to ensure effective program delivery and achievement of department goals. - Provides subject matter expertise on population health, oral health…
Added 9 mins ago
EVS 2nd Shift Operations Manager
Compass Group, North America
Rochester, MI
Summary: As an Environmental Services Manager, you will be responsible for directing and overseeing the operational needs of the department. You will coordinate the tasks of the department…
Added 9 mins ago
MP
Assistant Property Manager
Morgan Properties
Wyoming, MI
- $22 to $24 USD / hour
Join Our Team as an Assistant Property Manager – Support with Excellence!
Added 9 mins ago
Fleet Maintenance Manager
Republic Services
Pontiac, MI
POSITION SUMMARY: The Fleet Maintenance Manager is responsible for the management of fleet equipment at one or more locations and managing a team(s) of technicians who are responsible for…
Added 9 mins ago
Retail Territory Manager
Mondelez International
Saginaw, MI · Bridgeport, MI · Bay City, MI · Mount Pleasant, MI · Birch Run, MI · Alma, MI · Frankenmuth, MI · Essexville, MI
As a Retail Territory Manager, you’re the heartbeat of Mondelēz’s in-store success. You lead the charge in delivering world-class Direct Store Delivery (DSD) execution - bringing beloved…
Added 9 mins ago
District Manager
Mondelez International
Independence, MO
As a District Manager, you lead a portfolio of Retail Territory Managers (RTMs) and Merchandisers across multiple territories. You're the strategic connector between field execution and…
Added 9 mins ago
District Manager
Mondelez International
Kansas City, MO
As a District Manager, you lead a portfolio of Retail Territory Managers (RTMs) and Merchandisers across multiple territories. You're the strategic connector between field execution and…
Added 9 mins ago
District Manager
Mondelez International
Gladstone, MO
As a District Manager, you lead a portfolio of Retail Territory Managers (RTMs) and Merchandisers across multiple territories. You're the strategic connector between field execution and…
Added 9 mins ago
Director, HR M&A and New Business Enablement
Ford Motor Company
Dearborn, MI
The Director, HR M&A and New Business Enablement drives workforce planning, HR operating model design, governance, and operational readiness activities supporting mergers and acquisitions,…
Added 9 mins ago
Senior Product Manager, Health and Telemetry
Ford Motor Company
Dearborn, MI
…energy independence. Leveraging Ford’s century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services…
Added 9 mins ago
District Manager
Mondelez International
Lee's Summit, MO
As a District Manager, you lead a portfolio of Retail Territory Managers (RTMs) and Merchandisers across multiple territories. You're the strategic connector between field execution and…
Added 9 mins ago
Senior Product Manager, Service Enablement
Ford Motor Company
Dearborn, MI
…energy independence. Leveraging Ford’s century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services…
Added 10 mins ago
Administrative Relationship Manager Leader
EY
Grand Rapids, MI · Detroit, MI
Drive process consistency, operational rigor and service excellence across onshore and offshore delivery locations and define and report the measures used to track ARM success, service…
Added 10 mins ago
Utilization Manager
Tenet Healthcare
Detroit, MI
…seeking an innovative and experienced healthcare leader to drive excellence and inspire our team towards exceptional patient outcomes and operational…
Added 10 mins ago
Senior ALC Developer
Maximus
Lansing, MI
…and meet their tax obligations. Through innovative solutions, operational excellence, and a commitment to public service, we help the IRS enhance efficiency, improve customer experiences,…
Added 10 mins ago
Data Center Facility Operations Area Director
Meta
Lansing, MI
Distill and communicate the operational excellence vision and roadmap for the broader discipline, and drive its adoption across their region, stakeholders and the broader Infra Data Center…
Added 10 mins ago
M
Senior ALC Developer PART TIME
Maximus
Lansing, MI
- Part-time
…and meet their tax obligations. Through innovative solutions, operational excellence, and a commitment to public service, we help the IRS enhance efficiency, improve customer experiences,…
Added 10 mins ago
Senior ALC Developer
Maximus
Lansing, MI
…and meet their tax obligations. Through innovative solutions, operational excellence, and a commitment to public service, we help the IRS enhance efficiency, improve customer experiences,…
Added 11 mins ago
Associate Director - Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Saint Louis, MO
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support a large-scale, multi-phase hyperscale data center program near St. Louis, MO.
Added 28 mins ago
VR
Epic Ascent Supervisor
Vail Resorts
CO
- $25 to $31.32 USD / hour
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service…
Added 29 mins ago
Hotel Admin - Kindred
Vail Resorts
Keystone, CO
Internal Guest Service Excellence Partner with the General Manager to ensure an exceptional service culture for all internal team members across departments.

Closed listing

Maximus

Manager - IT Service Management

Topeka, KS, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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