Jobs in the United States

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Added 3 mins ago
Project Engineer
Lamb Weston, Inc
Boardman, OR
…possible. Has immediate responsibility for the plant’s Capital program. Responsible for all phases of assigned standard engineering projects. Ensures the successful completion of all phases…
Added 5 mins ago
Senior Product Manager, International Platform and Globalization
Themis Solutions Inc.
Remote, United States
As the Senior Product Manager for International Platform and Globalization at Clio, you will deliver the shared platform features that let every Clio market run on the same product, such as…
Added 5 mins ago
Platform Project Quality Manager
Stellantis
Auburn Hills, MI
The Project Quality Manager is responsible for leading and achieving quality objectives for LP1 programs within the Platform organization. This role is accountable for driving quality…
Added 5 mins ago
VSR - Structures
Stellantis
Auburn Hills, MI
The Vehicle System Release (VSR) must ensure the development and delivery of the BIW (Platform/Tophat), Closures, Exterior, Restraints and Vision vehicle systems that meets all the design…
Added 5 mins ago
D
Manager, Safety - Data Center - LBJ FWY
DSV
Lancaster, TX
- $110,000 USD / year
Job Posting Title: Safety Manager, Data Center
Added 6 mins ago
Care Manager - (Bilingual Spanish)
Care Design New York
Brooklyn, NY
As a Care Design New York Care Manager, you will help people with intellectual and/or development disabilities identify and realize their long-term and short-term goals by developing,…
Added 7 mins ago
Information Systems Security Manager (ISSM)
Iron Will Ventures
Crane, IN
Advise leadership, engineers, system administrators, program managers, and users regarding security architecture, system design, technical risk, compliance obligations, and secure operating…
Added 8 mins ago
Sr. Technical Program Manager
Clearwater Analytics, LLC
United States
Clearwater Analytics is looking for a Vice President, Technical Program Manager to operate at the organizational level - partnering across product and engineering teams, including OEMS,…
Added 9 mins ago
Transportation Assistant
Veterans Affairs, Veterans Health Administration
White City, OR
Added 9 mins ago
Global H&S Audit Manager, AWS Health & Safety
Amazon
Umatilla, OR
We are seeking a Global H&S Audit Manager to lead the strategic direction and governance of AWS's Internal Health & Safety Audit Program. This role is focused on defining audit strategy,…
Added 9 mins ago
Manager Database Administrator - Remote US
SitusAMC
Salem, OR
Oversee the design, implementation, and maintenance of AWS RDS and EC2 databases to ensure high availability, scalability, and performance in accordance with SitusAMC’s product needs
Added 9 mins ago
Manager - IT Service Management
Maximus
Salem, OR
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 9 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Salem, OR
…Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child…
Added 10 mins ago
Chef - DJT International
Paradies Lagardere Default
West Palm Beach, FL
Help in the preparation and design of all food items
Added 13 mins ago
K
Controls Engineer / PLC Programmer
Kforce
Chandler, AZ
- $85,000 to $125,000 USD / year
…Chandler, AZ, is seeking a Controls Engineer/PLC Programmer to design, program, and commission PLC, HMI, and SCADA systems for water, wastewater, municipal, mining, and industrial…
Added 13 mins ago
Safety & Technical Trainer
ThompsonGas LLC
Sparks, NV
Create and continuously improve SOPs, training program materials such as slides, training handouts, job aids, and videos.
Added 17 mins ago
Safety & Technical Trainer
ThompsonGas LLC
Sparks, NV
Create and continuously improve SOPs, training program materials such as slides, training handouts, job aids, and videos.
Added 17 mins ago
SO
Maintenance Manager Assistant
State of Iowa
Fairfield, IA
- $24.23 to $35.61 USD / hour
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires…
Added 18 mins ago
Operations Manager
Magna Mirrors of America, Inc.
Duncan, SC
…user interaction. As a global automotive supplier and full-system partner, Magna brings together expertise across Mechatronics and Mirror systems to deliver integrated solutions that…
Added 20 mins ago
Incident and Escalations Manager 2 - NYC
Datadog
NY
Design and implement real-time and proactive monitoring of customer infrastructure to surface customer-impacting risks before they escalate.
Added 25 mins ago
Senior Automation Engineer
Flora Food Group
Hugoton, KS
Program, configure, and maintain PLC, HMI, and SCADA systems on the Rockwell Automation platform to keep production running efficiently. This is more than hands on- we need a strategic…
Added 25 mins ago
NL
Building Engineer Foreperson
NYU Langone Health
New York, NY
- $130,220.42 USD / year
Consult with Property or Facility Manager on requirements for HVAC equipment and systems, building transportation, roofs, Fire/Life safety, and other building systems. Review contract…
Added 25 mins ago
A
Sr. Electrical Engineer
Actalent
Cincinnati, OH
- $150,000 to $170,000 USD / year
…engineering knowledge and consultation in developing electrical system solutions for customer needs, while working closely with Project Managers, Electrical Estimators, Field…
Added 29 mins ago
PV Solar Field Tech Leader (Advanced Level) at Diamondback Solar in Rio Grande City, TX
NextEra Energy
RIO GRANDE CITY, TX
Ensure compliance with design specifications and technical standards.
Added 33 mins ago
US
Business Manager 2
University System of Georgia
GA
- $68,500 to $87,300 USD / year
Reporting to the Executive Vice President for Philanthropy & Alumni Engagement, the Business Manager 2 provides strategic leadership, direction, and oversight for all financial, business,…

Maximus

Manager - IT Service Management

Salem, OR, United States

Remote

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

#techjobs #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
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