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Added 5 mins ago
OO
Program Manager
Office of Shared Administration (WV)
Charleston, WV
- $27.66 to $46.09 USD / hour
Reports To: Stakeholder Engagement and Communications Program Manager, RHTP
Added 12 mins ago
AU
Retail Security Operations Account Manager
Allied Universal
Wheaton, MD
- $88,800 to $98,800 USD / year
Allied Universal is looking to hire a Retail Account Manager. The Account Manager job is accountable for day-to-day operations of an assigned account, including hiring, training,…
Added 12 mins ago
Service Quality Manager - Columbia, MD
Rohde & Schwarz
Columbia, MD
Degree or formal technical qualification in engineering, metrology, quality management or equivalent; formal training or certification in metrology preferred.
Added 29 mins ago
H
Staff Professional II (Geotechnical) - Chantilly, VA
Hillis-Carnes
Chantilly, VA
- $65,000 to $90,000 USD / year
…laboratory analysis, engineering evaluations and computations, technical reporting, and construction materials testing while working collaboratively with engineers, technicians, and project…
Added 29 mins ago
H
Project Engineer II (Geotechnical)- Chantilly, VA
Hillis-Carnes
Chantilly, VA
- $80,000 to $120,000 USD / year
The successful candidate will provide technical leadership on geotechnical engineering and CMT projects, mentor junior staff, support field operations, and contribute to business…
Added 29 mins ago
Deputy Program Manager
GD Information Technology, Inc.
United States
The Deputy Program Manager supports critical and diverse functions as the operational leader coordinating day‑to‑day Scientific Computing services that support Food and Drug Administration…
Added 32 mins ago
Senior Project Controls Manager - Aviation
STV Incorporated
San Francisco, CA
The Senior Project Controls Manager will serve as a trusted advisor to project teams and clients, providing strategic leadership for all aspects of project controls, including cost…
Added 33 mins ago
O
Technical Program Manager, Mechanical Infrastructure - Data Centers (on-site Nashville, TN)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
As Technical Program Manager, you will support construction-focused data center projects by coordinating schedules, action tracking, documentation, meetings, and cross-functional…
Added 33 mins ago
O
Technical Program Manager, Electrical Infrastructure - Data Centers (on-site Nashville, TN)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
As Technical Program Manager, you will support construction-focused data center projects by coordinating schedules, action tracking, documentation, meetings, and cross-functional…
Added 36 mins ago
Graduate Development Program, Associate Product Manager, US Electric IT
natgridProd
Syracuse, NY · Waltham, MA
Are you ready to help shape the future of electric asset management? As an Associate Product Manager in US Electric IT team, you’ll support the STREAMS program, a strategic transformation…
Added 36 mins ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Marlboro, MA · Waltham, MA
You’ll gain hands-on experience supporting Windows, macOS, and iOS devices, modern endpoint management, application delivery, device security, automation, and digital employee experience.…
Added 37 mins ago
Graduate Development Program, Associate Project Manager, Workplan Capital Project Delivery
natgridProd
Northboro, MA
Partner with stakeholders across Asset Management, Engineering, Operations, and Project Management to understand business priorities and share insights with technical and non-technical…
Added 38 mins ago
Fleet Maintenance Manager - BU
BFI WASTE SERVICES, LLC
Chattanooga, TN
POSITION SUMMARY: The Business Unit Fleet Maintenance Manager is responsible for overseeing up to 5+ maintenance shops and managing multiple teams of technicians, maintenance supervisors…
Added 38 mins ago
Operations Supervisor Hauling
BFI WASTE SERVICES, LLC
Adairsville, GA
…oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The…
Added 38 mins ago
Diesel Mechanic
BFI WASTE SERVICES OF PENNSYLVANIA, LLC
King Of Prussia, PA
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 40 mins ago
Acquisition Analyst
Apogee Engineering, LLC
Tampa, FL
This opportunity provides Acquisition Support to Electromagnetic Warfare Family of Systems (EWFOS) Program, which is a fast growing new portfolio for FY25. Supports Program Manager-Counter…
Added 40 mins ago
AI Principal Technical Program Manager
JPMC page
New York, NY · NY
As a Principal Technical Program Manager at JPMorganChase in Corporate- AI/ML Data Platforms team, you will lead complex, multi-functional technology projects and programs that will impact…
Added 46 mins ago
Engineer Manager
ASTEMO AMERICAS, INC.
Farmington Hills, MI
Summary: Under the direction of Department Head, this position provides technical and organizational leadership for the advanced development of innovative SDV-based features enabled by…
Added 54 mins ago
Specialist, Program Management
L3Harris Technologies
Carlsbad, CA
L3Harris Technologies is seeking a motivated Program Management Specialist to support the Maintenance, Repair, and Overhaul (MRO) program supporting the MIDS-JTRS (Multifunctional…
Added 54 mins ago
BS
Infrastructure and Operations Principal Architect, ITD
Brookhaven Science Associates, LLC
Upton, NY
- $126,000 to $222,500 USD / year
Brookhaven National Laboratory is seeking a multidisciplinary technical leader to serve as the Infrastructure and Operations (I&O) Principal Architect within the Information Technology…
Added 1 hour ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 1 hour ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 1 hour ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 1 hour ago
Finance Manager
Datamark, Inc.
El Paso, TX
The Finance Manager is responsible for overseeing the financial operations, including budgeting, forecasting, financial reporting, pricing, cash flow management, and operational finance…
Added 1 hour ago
Health Industry - Patient Access & Experience Manager
Accenture LLP Company
NY
Consulting professionals at Accenture belong to one of three workgroups: Management Consulting, Systems Integration Consulting or Technology Consulting. These workgroups enable us to…

Closed listing

Maximus

Manager - IT Service Management

Dover, DE, United States

Remote

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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