Jobs in the United States

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Added 2 mins ago
UC
VESSEL TRAFFIC MGMT SPEC
U.S. Coast Guard
Staten Island, NY
- $88,005 to $114,413 USD / year
Added 2 mins ago
VH
Diagnostic Radiologic Technologist-Lead Mammography Technologist
Veterans Health Administration
Salt Lake City, UT
- $80,989 to $105,291 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 2 mins ago
BO
Hydro-Maintenance Supervisor II (Electrical/Mechanical)
Bureau of Reclamation
Grand Coulee, WA
- $66 to $71 USD / hour
Provides day-to-day leadership and directs work assignments in relation to the Grand Coulee Power Office (GCPO) maintenance operations program.
Added 2 mins ago
UC
Marine Machinery Mechanic Leader
U.S. Coast Guard
Glen Burnie, MD
- $38 to $45 USD / hour
…qualified candidates will be identified for referral to the hiring manager and may be invited for an…
Added 2 mins ago
VH
Diagnostic Radiologic Technologist
Veterans Health Administration
Gaylord, MI
- $40,736 to $72,644 USD / year
…equivalent) in a post-high school diagnostic radiologic technology program, evidenced by a certificate or an associate degree, accredited by the Joint Review Committee on Education in…
Added 2 mins ago
VH
Dietitian (Clinical)
Veterans Health Administration
Presque Isle, ME
- $50,460 to $97,087 USD / year
Develops and implements an individualized plan for medical nutrition therapy in the nutrition care process (NCP) format in accordance with the patient's medical program goals and objectives.
Added 2 mins ago
UC
Marine Inspector
U.S. Coast Guard
East Providence, RI
- $101,375 to $131,790 USD / year
Added 2 mins ago
VH
Dietitian (Clinical)
Veterans Health Administration
Presque Isle, ME
- $50,460 to $97,087 USD / year
Develops and implements an individualized plan for medical nutrition therapy in the nutrition care process (NCP) format in accordance with the patient's medical program goals and objectives.
Added 2 mins ago
UC
Marine Inspector
U.S. Coast Guard
East Providence, RI
- $101,375 to $131,790 USD / year
Added 2 mins ago
VH
Registered Respiratory Therapist
Veterans Health Administration
Dallas, TX
- $44,285 to $105,547 USD / year
Education. Individuals must have successfully completed a respiratory care program accredited by the CoARC or its successor.
Added 2 mins ago
FA
Aviation Safety Inspector (Flight Oversight)
Federal Aviation Administration
Anchorage, AK
- $120,348 to $156,455 USD / year
The Aircrew Program Manager (APM) is responsible for the adequacy of aircrew ground and flight
Added 2 mins ago
VH
Supervisory Social Worker HUD/VASH - EDRP Approved
Veterans Health Administration
Fort Worth, TX
- $148,381 to $194,197 USD / year
The HUD-VASH Social Work Program Coordinator serves as the program manager for the Housing and Urban Development-VA Supportive Housing (HUD-VASH) Program, providing leadership, supervision,…
Added 2 mins ago
VH
Addiction Therapist (Licensed Master's)
Veterans Health Administration
Los Angeles, CA
- $71,957 to $113,185 USD / year
Added 2 mins ago
MC
External Affairs Specialist, MC-1101, 4B/4A
Millennium Challenge Corporation
Washington, DC
- $102,424 to $165,822 USD / year
Plans cost estimates for events and budget development and the execution of the complete program within funding parameters. Tracks expenditures foreach event, reviewing bills for accuracy.
Added 2 mins ago
VH
Budget Analyst
Veterans Health Administration
Las Vegas, NV
- $76,280 to $99,169 USD / year
Assembles and develops background data and documentation in support of requested program budgets for reference and evidence in agency budget hearings. Prepares written consolidated…
Added 2 mins ago
VH
Physician (Regular Ft)
Veterans Health Administration
Montgomery, AL
- $124,308 to $400,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 2 mins ago
FS
Supervisory Loan Specialist (Agricultural)
Farm Service Agency
Glasgow, MT
- $89,508 to $116,362 USD / year
…successfully complete all components of the required training program before the end of their probationary…
Added 2 mins ago
VH
Senior Social Worker (HUD/VASH)
Veterans Health Administration
Dublin, GA
- $100,549 to $130,716 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 2 mins ago
VH
Dietitian (Clinical)
Veterans Health Administration
Muskogee, OK · Tulsa, OK
- $74,678 to $97,087 USD / year
Completed an ACENDÂ® accredited experiential or supervised practice program and provide a verification statement from the program director that conveys eligibility to take the CDR…
Added 2 mins ago
VH
Social Worker - Inpatient Acute Care
Veterans Health Administration
Little Rock, AR
- $70,865 to $111,469 USD / year
Added 2 mins ago
VH
Medical Admin Specialist
Veterans Health Administration
Lexington, KY
- $61,722 to $80,243 USD / year
Added 2 mins ago
VH
Dietitian (Clinical)
Veterans Health Administration
Tulsa, OK · Muskogee, OK
- $50,460 to $97,087 USD / year
Completed an ACENDÂ® accredited experiential or supervised practice program and provide a verification statement from the program director that conveys eligibility to take the CDR…
Added 2 mins ago
VH
Outpatient Occupational Therapist
Veterans Health Administration
Dallas, TX
- $84,371 to $126,502 USD / year
The Primary Purpose of the Position: Occupational therapist may be assigned to all program areas within VHA and provide professional, independent occupational therapy services to those…
Added 3 mins ago
Senior Technical Program Manager, Quantum Computing Applied Research
NVIDIA Corporation
Remote, United States
…the center of that shift. We are seeking a Senior Technical Program Manager to lead high-impact strategic R&D initiatives within quantum computing. You will lead across our applied research…
Added 4 mins ago
VH
Rehabilitation Counselor
Veterans Health Administration
Long Beach, CA
- $71,957 to $113,185 USD / year
A master's degree in rehabilitation counseling or clinical rehabilitation counseling from a rehabilitation counseling program accredited by the Council for Accreditation of Counseling and…

Closed listing

Maximus

Manager - IT Service Management

Columbia, SC, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

#techjobs #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
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