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Added 4 mins ago
Community Resilience Subdiscipline Leader Job Details | Black & Veatch Family of Companies
Black & Veatch
Greenwood Village, CO
Black & Veatch Operations develops, deploys, and maintains global resources and capabilities that guide execution and process excellence across the organization. The foundation of Black &…
Added 4 mins ago
Watersheds & Stormwater Subdiscipline Leader Job Details | Black & Veatch Family of Companies
Black & Veatch
Greenwood Village, CO
Black & Veatch Operations develops, deploys, and maintains global resources and capabilities that guide execution and process excellence across the organization. The foundation of Black &…
Added 4 mins ago
C
Lead Building Engineer
CBRE
Boulder, CO
- $40 to $45 USD / hour
Develop anenergy management program. Ensure all systems operate in the most efficientmanner.
Added 4 mins ago
OP
Director, Product Line Management
Otter Products, LLC
Fort Collins, CO
- $170,000 to $210,000 USD / year
…remotely. The Director, Product Line Management is a strategic business leader responsible for establishing and executing the vision, strategy, and growth plans for the Company's product…
Added 5 mins ago
Food Safety Program Manager II, WWGS Retail Food Safety
Amazon
Denver, CO
…and the 3P auditor relationship healthy and productive. The Program Manager II leads the Worldwide Grocery Stores retail food safety audit program, partnering with a third party audit…
Added 5 mins ago
Manager - IT Service Management
Maximus
Denver, CO
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Added 7 mins ago
Assistant Pharmacy Manager
Publix Pharmacy
Ocala, FL
Your passion for health and wellness, combined with our reputation and commitment to excellence, are what sets Publix apart from the crowd. We know you want to make a career out of caring.…
Added 7 mins ago
Trade Compliance Program Manager
Ralliant
Raleigh, NC · Boxborough, MA · Spartanburg, SC · Elizabethtown, NC · Plainville, CT
The Trade Compliance Program Manager is a self-directed individual contributor responsible for executing and coordinating import and export compliance activities across assigned operating…
Added 28 mins ago
Trade Compliance Program Manager
Ralliant
Boxborough, MA · Spartanburg, SC · Elizabethtown, NC · Plainville, CT · Raleigh, NC
The Trade Compliance Program Manager is a self-directed individual contributor responsible for executing and coordinating import and export compliance activities across assigned operating…
Added 28 mins ago
W
Pharmacy Operations Manager
Walgreens
DES MOINES, IA
- $22.5 to $35.75 USD / hour
…pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the…
Added 45 mins ago
Sr. Technical Program Manager, Networking Operational Excellence
Amazon Data Services, Inc.
Seattle, WA
…within Data Center environments. We are looking for a Technical Program Manager to help transition this organization into a software-first mindset and reality as we develop new tools to…
Added 49 mins ago
Department Manager General Merchandise Manager
Barnes & Noble Education
MUNCIE, IN
The Department Manager leads an assigned area of the business, creating engaging retail experiences that inspire customers and support the campus community. Through strong leadership,…
Added 57 mins ago
MS
Quality Manager - Irvine, CA
Military Spouse Jobs & VetJobs
United States
- $129,000 to $190,000 USD / year
Reporting to the Plant Manager, this position gives direction to the site Quality function. This position provides leadership, mentoring, evaluation and development of Quality Engineering,…
Added 1 hour ago
Branch Manager
Herc Rentals
Dothan, AL
Generate, process, analyze and review the daily business reports
Added 1 hour ago
Senior Director, Plant Manager - Prototyping & System Integration
Leidos
Huntsville, AL
…area. This leader will also establish a culture of operational excellence, accountability, and continuous improvement while balancing the unique requirements of defense product integration…
Added 1 hour ago
SenMgr, IM TranSCend Source
Cilag GmbH International Legal Entity
Titusville, NJ
The Senior Manager, IM TranSCend Source, will serve as the Business Process Owner for Source within IM Supply Chain Procurement Excellence. The role will own the Innovative Medicine Source…
Added 1 hour ago
B
Copy of Client Operations Lead
Barry's
Wainscott, NY
- $25 USD / hour
…order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the…
Added 1 hour ago
Program Manager - Underwriter
Assurance Service, Inc./National Association of Social Workers
Washington, DC
NASW Assurance Services, Inc. (ASI) is seeking an Underwriter Program Manager to establish and manage the underwriting program for its Risk Retention Group (RRG), serving social workers,…
Added 2 hours ago
UM
MAIN STORE MANAGER, NF3/RFT
U.S. Marine Corps
San Diego, CA
- $30 to $34 USD / hour
Serves as the Store Manager in a store with an annual sales volume of less than $10M and drives the implementation of corporate programs by motivating and supporting the store leadership…
Added 2 hours ago
UM
MARINE MART MANAGER NF-03
U.S. Marine Corps
Oceanside, CA
- $48,000 to $57,000 USD / year
Serves as the Marine Mart Manager and plans, identifies, communicates and delegates key responsibilities and practices to the store leadership team to ensure smooth flow of operations…
Added 2 hours ago
BO
Textile Manufacturing Specialist
Bureau of Prisons/Federal Prison System
Talladega, AL · Pollock, LA · Location Negotiable After Selection · Butner, NC
- $106,437 to $144,493 USD / year
Serves as a Manufacturing Specialist with a major focus on both production excellence and customer sales support under the supervision of the Manager of Manufacturing.
Added 2 hours ago
MS
Retail manager full time
Michaels Stores, Inc.
United States
- Full-time
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 2 hours ago
VH
Health System Specialist (Associate Group Practice Manager)
Veterans Health Administration
Fort Wayne, IN
- $89,508 to $116,362 USD / year
…the Ambulatory Care Operations Director (ACOD)/Group Practice…
Added 2 hours ago
M
Beauty Counter Manager - Estee Lauder, Moreno Valley - Full Time
Macy's
Moreno Valley, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 2 hours ago
M
Beauty Counter Manager - MAC, Beverly Center - Full Time
Macy's
Los Angeles, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…

Maximus

Manager - IT Service Management

Denver, CO, United States

Remote

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

#techjobs #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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