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Added 12 mins ago
Lean Quality Manager
Victoria, TX
Caterpillar is seeking a Lean Quality Manager to lead the integration of Lean Manufacturing principles and Quality Management Systems across the Victoria facility. This role is responsible…
Added 16 mins ago
T
Senior Active Directory & Hybrid Identity Engineer
TEKsystems
Wilmington, DE
- $72 to $82 USD / hour
Netwrix Directory Manager (NDM): Proven experience implementing, configuring, and managing NDM (or similar products ) to provide a policy-based delegated AD administration and governance…
Added 16 mins ago
Manager - IT Service Management
Maximus
Dover, DE
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 17 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Dover, DE
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 20 mins ago
A
Director, Advisory (State & Local Government)
AECOM
Dallas, TX
- $200,000 to $270,000 USD / year
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 20 mins ago
A
Director, Advisory (State & Local Government)
AECOM
Austin, TX
- $200,000 to $270,000 USD / year
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 21 mins ago
IT Training Lead, Senior Manager
Fresenius Medical Care
Waltham, MA
…model) and ensures training outputs are aligned with business process design, program timelines, and deployment readiness - both for ESPHORA and as a repeatable model for future IT…
Added 23 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Columbia, SC
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 26 mins ago
Field Service Technician
Secur-Serv
Charleston, SC
…be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an…
Added 33 mins ago
VR
Senior Manager: Child Care
Vail Resorts
Breckenridge, CO
- $70,631 to $100,901 USD / year
Support future program initiative and operational transformation opportunities.
Added 35 mins ago
T
Project Manager ONSITE In Colorado Springs
TEKsystems
Colorado Springs, CO
- $50 to $60 USD / hour
Our client is seeking an experienced Project Manager to support one of the most complex conversions within their organization. This role will support a largescale merger integration program…
Added 35 mins ago
T
Change Manager ONSITE DOWNTOWN DENVER, COLORADO
TEKsystems
Denver, CO
- $50 to $60 USD / hour
We are supporting our client in hiring a Change Coordinator/Manager with experience with change requests to support the security team of this organization. This position is 100% ONSITE in…
Added 35 mins ago
XE
AI Governance Senior Manager
Xcel Energy
Denver, CO
- $129,000 to $183,200 USD / year
The IT Manager II is responsible for leading a team in end-to-end lifecycle management of an assigned strategic IT Portfolio capability. Accountable for strategic planning, delivery and…
Added 35 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Denver, CO
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 52 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Nashville, TN
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 59 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
ROCHESTER, NY
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 59 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MACHESNEY PARK, IL
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 59 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MACHESNEY PARK, IL
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 hour ago
Senior Project Manager
Concentrix
Omaha, NE
7 to 15 years of experience as Project Manager leading complex technology, software, development, or transformation initiatives.
Added 1 hour ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Lincoln, NE
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 1 hour ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Charleston, WV
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 1 hour ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Indianapolis, IN
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 1 hour ago
MS
Quality Manager - Irvine, CA
Military Spouse Jobs & VetJobs
United States
- $129,000 to $190,000 USD / year
Reporting to the Plant Manager, this position gives direction to the site Quality function. This position provides leadership, mentoring, evaluation and development of Quality Engineering,…
Added 1 hour ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Montgomery, AL
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 1 hour ago
SenMgr, IM TranSCend Source
Cilag GmbH International Legal Entity
Titusville, NJ
The Senior Manager, IM TranSCend Source, will serve as the Business Process Owner for Source within IM Supply Chain Procurement Excellence. The role will own the Innovative Medicine Source…

Closed listing

Maximus

Manager - IT Service Management

Denver, CO, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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