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Property Marketing Manager
Regency Centers
Atlanta, GA · Jacksonville, FL
…talented team makes us better. We are seeking a Property Marketing Manager to join our regional office located in Atlanta, Georgia or Jacksonville, FL. This is a hybrid opportunity with 3…
Added 3 mins ago
Funeral Home Manager
SCI Funeral Services of New York, Inc.
Yonkers, NY
Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.
Added 3 mins ago
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Engineering Manager, Software Engineering (Java Backend)
Jobgether
Remote, United States
- $120,000 to $170,000 USD / year
…a culture of accountability, collaboration, and continuous learning. You’ll work across engineering, product, architecture, and program teams to align priorities and deliver reliable…
Added 5 mins ago
OM
Phlebotomist / Front Desk
One Medical
Silver Springs, MD · Washington, DC
- $22.75 to $24.75 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
Added 6 mins ago
Licensed Practical Nurse Outpatient - Orthopedics
WellSpan Health
Lancaster, PA
…Effectively assesses patient educational needs, prioritizes patient’s learning needs, identifies barriers to learning, and uses various educational tools to encourage the non-adherent…
Added 14 mins ago
Maintenance Engineer
Schulte Companies
Tallahassee, FL
Keep Learning: Work alongside experienced professionals while developing valuable technical skills.
Added 14 mins ago
Manager, Ingredients - Cheese & Dairy (Canada)
Kraft Foods Group Brands LLC Company
Chicago, IL
Added 15 mins ago
Crew Member
Ruppert Landscape
Yorktown, VA
…collaboratively with a team under the direction of a Field Manager. This role requires a strong work ethic, attention to detail, professionalism, and a positive attitude in a fast-paced…
Added 20 mins ago
JL
Energy Manager
Jones Lang LaSalle
Boulder, CO
- $100,000 to $120,000 USD / year
The Energy Manager will serve on multiple on a single client assignment, leading the development and execution of comprehensive energy management and decarbonization programs. The Energy…
Added 25 mins ago
Teacher- School Psychology Intern
Bartholomew Consolidated School Corporation
Columbus, IN
The BCSC School Psychology Intern's main responsibility is to apply their learning in a breadth of school psychology services under the guidance of a supervising mentor, under a system of…
Added 30 mins ago
EG
Sr Technical Project/Program Manager
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- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 34 mins ago
IT Training Lead, Senior Manager
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IT Enterprise Training Lead, Senior Manager (Portugal)
Added 35 mins ago
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Event Operations Supervisor, Audio Visual – Kiawah Island Golf Resort
Encore
Johns Island, SC
- $22.09 to $27.07 USD / hour
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position…
Added 35 mins ago
MGR PROGRAMS 3
Huntington Ingalls Industries
North Charleston, SC
This Program Manager position is permanent full time in Charleston, South Carolina responsible for Program oversight for Strategic Sourcing interests in the region.
Added 35 mins ago
Software Developer
CACI International
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Confer with project manager and representatives of departments affected by program to resolve questions of program intent, output requirements, input data acquisition, extent of automatic…
Added 35 mins ago
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Digital Coordinator (CHS)
Bread & Butter PR
Charleston, SC
- $22 to $24 USD / hour
…isn’t an option (and duh, there's no wine at home). You’re learning to be a problem solver and you value the relationships you’re building via social. A Digital Coordinator for bread &…
Added 35 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Columbia, SC
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 36 mins ago
Senior Manager, Talent Brand and Social Impact
SentinelOne
Remote, United States
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless…
Added 39 mins ago
Field Service Technician
Secur-Serv
Charleston, SC
Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
Added 43 mins ago
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Analyst,Provider Onboarding
CVS Health
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- $21.1 to $40.9 USD / hour
Ensure completion of all learning management system module completion
Added 47 mins ago
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Registered Nurse Mom Baby
HCA Healthcare
Thornton, CO
- $36.68 to $55.53 USD / hour
…through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. You'll help shape decisions that…
Added 47 mins ago
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Assistant Hospitality Supervisor
South Suburban Parks and Recreation
Lone Tree, CO
- $42,065 to $47,708 USD / year
Under the close supervision of the Hospitality Manager, this position assists with the day-to-day operations of food and beverage service at Lone Tree Golf Club & Hotel, including the…
Added 47 mins ago
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Care Manager RN
UCHealth
Loveland, CO
- $38.91 to $60.31 USD / hour
Graduate of an accredited or state board of nursing approved Registered/Professional Nursing program if less than 3 years' experience. Preferred: Bachelor's degree in Nursing.
Added 47 mins ago
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Buyer / Planner
Actalent
Centennial, CO
- $80,000 to $85,000 USD / year
…competitive benefits package, three weeks of vacation, and a 401(k) program with a 6% company match after 90 days. The workplace promotes continuous learning, open-mindedness regarding…
Added 47 mins ago
Licensed Practical Nurse- Primary Care
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Graduation from an accredited Practical Nursing program and licensed as a Practical Nurse (LPN) in the State of Colorado and completed a minimum of 400 clock hours of faculty planned…

Closed listing

Maximus

Manager - IT Service Management

Denver, CO, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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