Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 18 mins ago
Manager, Petroleum Terminal
Crowley Maritime Corporation
Seattle, WA
Lead 24/7 FMD and GOCO terminal operations, including receipt, storage, transfer, quality surveillance, inventory control, and pressurized hydrant issuance of military-specification…
Added 20 mins ago
Experience Manager
Ulta Beauty, Inc.
Houston, TX
The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 20 mins ago
Lead Cashier
Ulta Beauty, Inc.
San Marcos, TX
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…
Added 20 mins ago
Experience Manager
Ulta Beauty, Inc.
West Jordan, UT
The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 20 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Dallas, TX
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 20 mins ago
Sales Manager
Ulta Beauty, Inc.
Dallas, TX
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 20 mins ago
Lead Cashier
Ulta Beauty, Inc.
Jacksonville, FL
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…
Added 20 mins ago
UB
Merchandise Manager
Ulta Beauty, Inc.
Dublin, CA
- $22 to $30.25 USD / hour
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 20 mins ago
Sales Manager
Ulta Beauty, Inc.
Bee Cave, TX
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 20 mins ago
UB
Experience Manager
Ulta Beauty, Inc.
Littleton, CO
- $33 to $40 USD / hour
The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 21 mins ago
Lead Cashier
Ulta Beauty, Inc.
Salt Lake City, UT
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…
Added 21 mins ago
UB
Lead Cashier
Ulta Beauty, Inc.
Gloucester, VA
- $14 to $19 USD / hour
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…
Added 21 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Columbia, SC
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 21 mins ago
Lead Cashier
Ulta Beauty, Inc.
Kissimmee, FL
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…
Added 23 mins ago
Data Center Site Program Manager
Google
Kansas City, MO
…everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 25 mins ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
Program Description: The program provides end to end IT Infrastructure support services, including Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network…
Added 27 mins ago
Sr. Contract Manager
Fresenius Medical Care
Franklin, TN
Lead negotiations with payors under the Managed Care Director's direction, including rate proposals and contract language discussions.
Added 27 mins ago
Program Manager - Directed Energy (Mgr Programs 2) - 29362
Huntington Ingalls Industries
Knoxville, TN
As the Program Manager for Directed Energy, you will be the primary architect of program success, overseeing the lifecycle of advanced laser and microwave systems. This isn't just about…
Added 27 mins ago
Lead Financial Consultant - 519039
Tennessee Valley Authority
KNOXVILLE, TN
…analysis, cost management, capital project planning, business system development and integration, system and process improvements, and business process…
Added 27 mins ago
HR SPEC (RECRUITMENT & PLACEMENT)
US Army Civilian Human Resources Agency
Memphis, TN
Added 31 mins ago
Custom Solutions Project Manager
Keysight Technologies, Inc.
Loveland, CO
As a Custom Solutions Project Manager with Keysight’s Aerospace & Defense Custom Solutions (ADCS) group, you will lead the delivery of custom test system solutions for one or more…
Added 34 mins ago
CBTC Testing and Commissioning Manager
SYSTRA
San Francisco
SYSTRA delivers architecture, engineering and construction and program management services to our clients that offer public transportation, public education and public housing to our…
Added 36 mins ago
I
Lead Systems Engineer-Terestrial Quantum Gravity Gradiometer (QGG)
Infleqtion
Louisville, CO
- $155,000 to $210,000 USD / year
We are seeking a technically exceptional and mission-driven Lead Systems Engineer to lead the end-to-end technical execution of a cutting-edge terrestrial gravity sensing development and…
Added 1 hour ago
Senior or Principal Scientist/Senior Manager - Power Generation and Electric Transmission
Braun Intertec Corporation
Bloomington, MN
Lead with energy: Inspire and guide project teams, keeping momentum high and ensuring smooth execution-even when challenges arise.
Added 1 hour ago
RH
Pharmacy Infusion Operations Manager
Regions Hospital
Saint Paul, MN
- $73.92 to $110.88 USD / hour
Regions is hiring a Pharmacy Infusion Operations Manager. The Manager, Pharmacy Infusion Operations provides strategic and operational leadership for pharmacy services supporting Regions…

Closed listing

Maximus

Manager - IT Service Management

Denver, CO, United States

Remote

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

#techjobs #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

Report this job