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Added 5 mins ago
Sales Specialist 3
Red Hat, LLC
Remote, United States
Strong technology foundation (business-focused SA, Tech Leader, Prod Manager, Big 6 Consultant,Specialist, App Dev delivery, start-up AE) with ability to translate business value.
Added 7 mins ago
Project Manager - Marine Construction
Orion
Metairie, LA
Safety is the foundation of everything we do. Our culture is built on Integrity, Quality, Delivery, and Teamwork, providing employees with the opportunity to work alongside experienced…
Added 7 mins ago
O
Sr. Project Manager - Marine Construction
Orion
Honolulu, HI
- $180,000 to $250,000 USD / year
SENIOR PROJECT MANAGER – MARINE & HEAVY CIVIL CONSTRUCTION
Added 7 mins ago
Superintendent
Orion
Dallas, TX
The incumbent must support the guiding beliefs and core values of the Company, which are centered on Safety, Quality, Delivery, and Teamwork (each of equal weight and importance) but, most…
Added 7 mins ago
Intern - Field Engineer
Orion
Tampa, FL
This position participates in the project management, estimating and professional training program at Orion Marine Group facilities. College level individuals in this program are exposed to…
Added 7 mins ago
Field Engineer - Intern
Orion
Houston, TX
At Orion, our guiding beliefs and core values are centered on Safety, Quality, Delivery, and Teamwork, with each built upon the all-important foundation of Integrity.
Added 7 mins ago
Field Engineer - Intern
Orion
Houston, TX
At Orion, our guiding beliefs and core values are centered on Safety, Quality, Delivery, and Teamwork, with each built upon the all-important foundation of Integrity.
Added 7 mins ago
SSHO SITE SAFETY HEALTH OFFICER
Orion
Port Lavaca, TX
This position is accountable for the effective execution and technical support of the Health, Safety and Environmental Programs at assigned locations.
Added 7 mins ago
Superintendent - Marine Construction
Orion
Houston, TX
Our experienced teams combine technical expertise, self-perform construction capabilities, and a commitment to operational excellence to successfully execute challenging projects in…
Added 7 mins ago
Field Engineer
Orion
Tampa, FL
…waterfront infrastructure. Our teams are guided by Safety, Quality, Delivery, and Teamwork, built on a foundation of…
Added 8 mins ago
Pharmacy Technician Home Delivery Call Center
Intermountain Health
Augusta, ME
Join our Home Delivery Pharmacy Team at Intermountain Health , where pharmacists and pharmacy technicians work collaboratively to ensure patients have timely access to prescribed…
Added 13 mins ago
Energy Manager, Power Delivery
Meta
Montpelier, VT
Energy Manager, Power Delivery Responsibilities:
Added 13 mins ago
Pharmacy Technician Home Delivery Call Center
Intermountain Health
Montpelier, VT
Join our Home Delivery Pharmacy Team at Intermountain Health , where pharmacists and pharmacy technicians work collaboratively to ensure patients have timely access to prescribed…
Added 13 mins ago
M
Senior ALC Developer PART TIME
Maximus
Montpelier, VT
- Part-time
Provide technical leadership, coaching, guidance, and oversight to development teams; review work of others and ensure quality delivery.
Added 13 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Montpelier, VT
- $152,000 to $222,000 USD / year
…supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical…
Added 13 mins ago
EG
Program Manager
Eliassen Group
Montpelier, VT
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 31 mins ago
Lead Program Engineer
L3Harris
Greenville, TX
…Aeronautical Engineering, Specialty Engineering, Logistic Engineering, Technical Publications, etc.) report to and take direction from the Lead Project Engineer for the assigned program…
Added 31 mins ago
HUMAN RESOURCES ASSISTANT (MILITARY/OA)
Air Education and Training Command
Fort Sam Houston, TX
…information. The primary purpose of this position is to: serve as program manager and technical specialist for the Military Personnel Section (MPS) personnel programs. Responsibilities…
Added 32 mins ago
S
Project Manager - Fire/ Life Safety Systems
Siemens
Abilene, TX
- $75,684 to $129,744 USD / year
The Project Manager facilitates the execution of project/program solution plan for clearly defined sub-projects or sub-programs. This role requires the coordination and delivery of…
Added 32 mins ago
S
Project Manager - Fire/ Life Safety Systems
Siemens
Abilene, TX
- $77,955 to $133,636 USD / year
The Project Manager facilitates the execution of project/program solution plan for clearly defined sub-projects or sub-programs. This role requires the coordination and delivery of…
Added 32 mins ago
Manager, IT Cybersecurity Governance, Risk & Compliance
American Airlines
Fort Worth, TX
As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable…
Added 32 mins ago
Manager, Business Transformation
American Airlines
Fort Worth, TX
Collaborate with technical and operations teams to gather requirements and feedback from key business stakeholders to develop clear, and detailed specifications to drive delivery of…
Added 32 mins ago
Manager, IT Cybersecurity Identity Management
American Airlines
Fort Worth, TX
As a Manager for Identity Services, you will lead a team responsible for Identity Services technology assets. This includes managing daily activities of the engineering team, security…
Added 32 mins ago
Sr Manager, Business Transformation
American Airlines
Fort Worth, TX
Collaborate with technical and operations teams to gather requirements and feedback from key business stakeholders to develop clear, and detailed specifications to drive delivery of…
Added 32 mins ago
Coding Operations Education Consultant WFH
HCA Healthcare
San Antonio, TX
…assisting in the efficient and effective design, development, and delivery of all coding operations education components for Physician Services - Clinical Service Group. The education…

Closed listing

Maximus

Manager - IT Service Management

Nashville, TN, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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