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Added 20 mins ago
UO
Structural Trades Supervisor- Athletics
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…would include the construction of a temporary entry gating system which allows for the queuing of fans and ticket taking at a football game but the needs of special events vary greatly in…
Added 27 mins ago
W
Senior Manager, Operations - Knowledge Management
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Added 27 mins ago
W
(USA) Principal, Technical Program Manager
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
Walmart is seeking a Principal, Technical Program Manager to lead complex, large-scale technology programs with cross-functional dependencies. This role requires expertise in program…
Added 27 mins ago
W
Senior Manager, Electrical Engineering
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
The Senior Manager, Electrical Engineering is responsible for leading enterprise electrical safety and reliability programs across Walmart, Sam’s Club, and Supply Chain facilities. This…
Added 27 mins ago
W
(USA) Manager, Strategic Account Management
Walmart
BENTONVILLE, AR · SAN BRUNO, CA · HOBOKEN, NJ · BELLEVUE, WA · SUNNYVALE, CA
- $80,000 to $202,000 USD / year
…tools and techniques Sales lifecycles and related processesTo lead discussions on customerseller types and effective sales proposals and presentations for each Develops sales proposal and…
Added 30 mins ago
Senior Manager, Major Nuclear Projects
Blue United Sourcing
Toledo, OH
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 30 mins ago
Senior Manager, Major Nuclear Projects
Blue United Sourcing
Cleveland, OH
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 30 mins ago
Senior Manager, Major Nuclear Projects
Blue United Sourcing
Phoenix, AZ
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 30 mins ago
Senior Manager, Major Nuclear Projects
Blue United Sourcing
Corpus Christi, TX
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 30 mins ago
Senior Project Manager - Nuclear Power
Blue United Sourcing
Toledo, OH
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 30 mins ago
Senior Project Manager - Nuclear Power
Blue United Sourcing
Cleveland, OH
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 30 mins ago
Senior Project Manager - Nuclear Power
Blue United Sourcing
Phoenix, AZ
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 30 mins ago
Senior Project Manager - Nuclear Power
Blue United Sourcing
Corpus Christi, TX
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 30 mins ago
Senior Project Manager, Energy Infrastructure
Blue United Sourcing
Toledo, OH
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 30 mins ago
Senior Project Manager, Energy Infrastructure
Blue United Sourcing
Cleveland, OH
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 30 mins ago
Senior Project Manager, Energy Infrastructure
Blue United Sourcing
Atlanta, GA
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 30 mins ago
Senior Project Manager, Energy Infrastructure
Blue United Sourcing
Corpus Christi, TX
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 31 mins ago
BS
Lead HVAC Installation Technician
Blue Sky Plumbing & Heating
Wheat Ridge, CO
- $34 to $72 USD / hour
Selling of additional system components and the applications of change orders as needed.
Added 31 mins ago
BN
Manager, Inventory Control & Process Improvement
Blue Nile
NY · New York, NY
- $85,000 to $120,000 USD / year
The Manager, Inventory Control & Process Improvement is a newly created, highly visible role responsible for the accuracy, control, and health of Blue Nile's inventory. The role owns…
Added 44 mins ago
IT Project Manager
SUNSHINE ENTERPRISE USA LLC
Colorado Springs, CO
are seeking an experienced IT Project Manager to lead multiple complex,
Added 58 mins ago
Human Resources Site Specialist
Freeport McMoRan
Morenci, AZ
Manage the Drug & Alcohol program, working with all related stakeholders. Ensures processes and legal requirements are in place pertaining to D&A program are followed. Collaborates with…
Added 1 hour ago
Health Technician-Telemetry
Veterans Affairs, Veterans Health Administration
Jackson, MS
Added 1 hour ago
IP
HSE Manager
Integrated Power Ser
Denver, CO
- $40,123 USD / year
The Denver-Kingston Service Center is seeking an HSE Manager who will develop, implement, and maintain processes for health, safety, and the environment. This role supports all Service…
Added 1 hour ago
UO
HR IT Program Manager
University of Colorado Denver
Boulder, CO
- $109,000 to $119,000 USD / year
The HRIT Program Manager serves as a domain expert for key enterprise HR platforms supporting the Boulder campus. This role maintains a comprehensive understanding of HR-supported…
Added 1 hour ago
IP
Customer Service Manager
Integrated Power Ser
Denver, CO
- $40,123 USD / year
Integrated Power Service (IPS) is looking for a talented Customer Service Manager to join our Team at the Denver Kingston Street Facility. The Customer Service Manager role is a…

Closed listing

Maximus

Manager - IT Service Management

Nashville, TN, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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