Jobs in the United States

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Added 5 mins ago
Business Development Manager
COLLETTE TRAVEL SERVICE INC
Waltham, MA
Collette is seeking a Business Development Manager for our Massachusetts territory. The ideal candidate must reside within the territory.
Added 10 mins ago
J
Senior Performance Marketing Manager
Jobgether
Remote, United States
- $148,000 to $200,000 USD / year
…device intelligence technology. As Senior Performance Marketing Manager, you will own performance strategy, campaign execution, optimization, and analytics across paid media and related…
Added 14 mins ago
Floral Lead
C&S Wholesale Grocers, Inc.
Omaha, NE
This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at…
Added 14 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Omaha, NE
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 14 mins ago
Manager - IT Service Management
Maximus
Lincoln, NE
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 14 mins ago
C
Product Manager – Retirement Services
Cognizant
Lincoln, NE
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 14 mins ago
Net Zero Manager, Supplier Clean Energy
Meta
Lincoln, NE
Meta's Net Zero team drives Net Zero strategy, programs and engagement across the company and with our partners. We seek an experienced teammate to lead supplier clean electricity…
Added 20 mins ago
Business Development Manager
COLLETTE TRAVEL SERVICE INC
Waltham, MA
Collette is seeking a Business Development Manager for our Massachusetts territory. The ideal candidate must reside within the territory.
Added 27 mins ago
Senior Program Manager
Infosys
United States
Infosys is seeking a Senior Program Manager - a strategic leader responsible for driving large-scale transformation and service delivery programs by establishing integrated delivery and…
Added 35 mins ago
MS
Mgr New Business - Baltimore, MD
Military Spouse Jobs & VetJobs
United States
- $117,600 USD / year
Provide leadership and strategic oversight for the Green Power Connect – Interconnection organization, ensuring the safe, efficient, and customer-focused delivery of distributed energy…
Added 41 mins ago
Senior Director, Plant Manager - Prototyping & System Integration
Leidos
Huntsville, AL
The Plant Manager is responsible for the overall leadership, performance, and operational effectiveness of a manufacturing facility supporting system prototyping, advanced developmental…
Added 48 mins ago
Technical Program Manager
Applied Materials India Private Limited
Santa Clara, CA
Own end-to-end program execution for semiconductor equipment development programs, ensuring delivery of scope, schedule, cost, quality, performance, and customer commitments throughout the…
Added 49 mins ago
SenMgr, IM TranSCend Source
Cilag GmbH International Legal Entity
Titusville, NJ
The Senior Manager, IM TranSCend Source, will serve as the Business Process Owner for Source within IM Supply Chain Procurement Excellence. The role will own the Innovative Medicine Source…
Added 1 hour ago
Sr EPC Project Mgr
Consumers Energy
LUDINGTON, MI
Lead the project teams, both internal and external, in the planning, design/engineering, execution and commissioning for utility projects/programs, while integrating all applicable…
Added 1 hour ago
W
Team Manager Developmental
Walmart
AUBURN HILLS, MI
- $70,000 to $95,000 USD / year
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 1 hour ago
Associate Director, Prospect Development / Development Research Manager
Michigan State University
East Lansing, MI
…talent, service, and advocacy, by delivering an integrated program of communications, marketing, and engagement. Our objective is to build deep and long-term relationships with alumni and…
Added 1 hour ago
Consulting Manager, Transformation Strategy, Architecture and Delivery (TAD)
EY
Detroit, MI · Lansing, MI
…complex business, technology, and infrastructure challenges. As a Manager , you’ll help lead and drive transformation initiatives that align with clients’ strategic goals – bridging the gap…
Added 1 hour ago
Senior Advisor and Director, Workforce Development Board
City of New York
New York, NY
Reporting to the Chief Policy and Programs Officer, the Senior Advisor and Director of the NYC Workforce Development Board is a key advisor and manager for a range of NYC Talent priorities,…
Added 1 hour ago
Program Manager III, Software Engineering, YouTube
YouTube
San Bruno, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
Senior Program Manager, Supply Chain Planning, Technical Infrastructure
Google
Sunnyvale, CA · Austin, TX
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
VH
Senior Psychologist (National Manager)
Veterans Health Administration
Location Negotiable After Selection
- $147,945 to $197,200 USD / year
Oversees the collection, analysis, and evaluation of national clinical program data to monitor performance, establish benchmarks, identify disparities, and inform strategic decisions.
Added 1 hour ago
VH
Supervisory Medical Supply Technician - Sterile Processing Chief
Veterans Health Administration
Indianapolis, IN
- $113,225 to $147,184 USD / year
…accreditation standards, including the planning and implementation of programs to improve outcomes and develop a culture of continuous survey readiness. The Chief Sterile Processing Service…
Added 1 hour ago
SS
Space Launch Engineer, SSC/SYD 80
Space Systems Command
Kirtland AFB, NM
- $90,479 to $139,871 USD / year
Experience: Applicants should have experience in engineering and/or program management or related fields, ideally within the DoW or a similar environment. Proven experience in leading…
Added 1 hour ago
NC
General Engineer
National Cemetery Administration
Washington, DC
- $143,913 to $187,093 USD / year
As a General Engineer/Project Program Manager, you will lead the planning, design, and construction of major national cemetery projects that support the National Cemetery Administration's…
Added 1 hour ago
OO
Assistant Inspector General (AIG) Front Office
Office of the Inspector General, USPS
Arlington, VA
- $151,661 to $228,000 USD / year
…critical areas of the Postal Service, and related investigative programs to ensure project alignment with strategic initiatives and agency…

Maximus

Manager - IT Service Management

Lincoln, NE, United States

Remote

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

#techjobs #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
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