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Added 1 min ago
Technical Program Manager, Knowledge Systems
Coinbase
Pierre, SD
Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical…
Added 1 min ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Pierre, SD
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 1 min ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Pierre, SD
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 1 min ago
Senior ALC Developer
Maximus
Pierre, SD
Maximus is a trusted federal partner supporting the Internal Revenue Service (IRS) in delivering essential services that help taxpayers navigate and meet their tax obligations. Through…
Added 1 min ago
M
Senior ALC Developer PART TIME
Maximus
Pierre, SD
- Part-time
Maximus is a trusted federal partner supporting the Internal Revenue Service (IRS) in delivering essential services that help taxpayers navigate and meet their tax obligations. Through…
Added 1 min ago
Manager, Enterprise Communications & Channels
Amentum
Pierre, SD
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 1 min ago
Senior ALC Developer
Maximus
Pierre, SD
Maximus is a trusted federal partner supporting the Internal Revenue Service (IRS) in delivering essential services that help taxpayers navigate and meet their tax obligations. Through…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Johnston, IA
- $31 to $38 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Ames, IA
- $31 to $38 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Olathe, KS
- $31 to $38 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Shawnee, KS
- $31 to $38 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Topeka, KS
- $31 to $38 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Bloomington, MN
- $34 to $41 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Burnsville, MN
- $34 to $41 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Eagan, MN
- $34 to $41 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Savage, MN
- $34 to $41 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Lakeville, MN
- $34 to $41 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Cottage Grove, MN
- $34 to $41 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Apple Valley, MN
- $34 to $41 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Maple Grove, MN
- $34 to $41 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Vadnais Heights, MN
- $34 to $41 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Ankeny, IA
- $31 to $38 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Shawnee, KS
- $31 to $38 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Overland Park, KS
- $31 to $38 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…
Added 3 mins ago
SC
Licensed Salon Manager
Sport Clips
Clive, IA
- $31 to $38 USD / hour
Not Quite Ready for a Manager role? We've got you covered. We offer a comprehensive Manager-in-Training program. Licensed stylists who are not yet ready for a Salon Manager role can apply…

Closed listing

Maximus

Manager - IT Service Management

Indianapolis, IN, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

#techjobs #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
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