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Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Elkin, NC
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Saint Clairsville, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Dover, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Dover, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Pataskala, OH
- $17 USD / hour
As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Lawton, OK
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Operations Manager
CVS Health
Tulsa, OK
- $18 to $28 USD / hour
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 6 mins ago
DF
Production Supervisor
Dawn Food Products
Denver, CO
- $40,123 USD / year
…lead, make decisions, and collaborate with departments that support…
Added 6 mins ago
UO
Medical Director for the Heart Institute Quality and Patient Safety
University of Colorado Denver
Aurora, CO
- $286,300 to $400,000 USD / year
…safety, and providing direction to the quality improvement Program…
Added 6 mins ago
UO
Grants and Contracts Specialist (Open Rank, Entry to Senior)
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
…and Contract Specialist will report to the Research Office Program and Grant Manager and provide centralized support to DOM Researchers and Division Research Administrators to ensure…
Added 6 mins ago
UO
Pipe Mechanical Trades - II Facilities Maintenance Technician Lead (Housing)
University of Colorado Denver
Denver, CO
- $40,123 USD / year
Act as a Subject Matter Expert where appropriate and provide feedback to Project Manager via responses.
Added 15 mins ago
6533 - Assistant Store Manager PT
Hat World Inc.
Tampa, FL
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 15 mins ago
HW
6035 - Assistant Store Manager PT
Hat World Inc.
Little Rock, AR
- $12 to $14 USD / hour
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 20 mins ago
Assistant Manager II
Family Dollar
Marion, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 20 mins ago
Assistant Manager I
Family Dollar
Florence, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 20 mins ago
Assistant Manager II
Family Dollar
Pittsburgh, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 20 mins ago
Assistant Manager II
Family Dollar
Vale, NC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 20 mins ago
Assistant Manager I
Family Dollar
Macon, GA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 20 mins ago
Assistant Manager I
Family Dollar
Nashville, TN
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 35 mins ago
AF
2027 Operations - Records Management Internship
Americans For The Arts
DC
- $18.4 USD / hour
The Ops team is led by a Chief Operations Officer (COO) and comprised of a vice president of people and culture and manager of operations and logistics. We are ready to support a summer…
Added 35 mins ago
AF
2027 Government Affairs Internship
Americans For The Arts
DC
- $18.4 USD / hour
…Advocacy and Partnerships, a Senior Director of Public Policy, and Manager of Public Policy. We are ready to support a spring intern who has a desire to learn more about arts advocacy,…
Added 54 mins ago
Sr Manager, Analytics and AI
Panasonic
De Soto, KS
Do you want to join a team that's changing the world? Do you have a strong background as a Sr. Manager, Analytics and AI? Then we're looking for you! Check out the job description and apply…
Added 54 mins ago
Sr. Program Manager
Panasonic
Sparks, NV
Do you want to join a team that's changing the world? Do you have a strong background as a Sr. Program Manager? Then we're looking for you! Check out the job description and apply now! Put…
Added 54 mins ago
Project Manager
Panasonic
Sparks, NV
Do you want to join a team that's changing the world? Do you have a strong background as a Project Manager? Then we're looking for you! Check out the job description and apply now! Put your…
Added 58 mins ago
Store Manager Trainee - Bench
Dollar Tree Stores INC
Johnson City, TN
…exceptional customer service make you the right person for our Store Manager in Training position. Join our team today and let’s create a welcoming and positive environment for customers…

Closed listing

Maximus

Manager - IT Service Management

Montgomery, AL, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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