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Added 12 mins ago
EC
Associate Production Supervisor
Eaton Corporation
Sumter, SC
- $71,000 to $105,000 USD / year
…responds to operational issues in coordination with Operations…
Added 12 mins ago
Director of Sales & Marketing
Atrium Hospitality
Greenville, SC
Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
Added 13 mins ago
Clinic Manager - Physical Therapist $20K Bonus
Select Medical
Columbia, SC
Partner with philanthropic programs and events to give back to the community
Added 22 mins ago
Entry Level - Heavy Diesel Technician C
Republic Services
Mountain Home, ID
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and…
Added 22 mins ago
MT
Sustainability Data & Process Integration Manager
Micron Technology, Inc.
Boise, ID
- $87,000 to $254,000 USD / year
Partner with collaborators across Operations, EHS, Procurement, Finance, HR, Product, IT, and other functions to improve data collection, validation, and reporting practices.
Added 22 mins ago
User Acceptance Testing Program Manager - WEL
Idaho Division of Human Resources
Boise, ID
…Integration Bureau as a User Acceptance Testing (UAT) Program Manager in Boise . You will lead an established team of testers responsible for ensuring that automated processes and systems…
Added 22 mins ago
IT Software Engineer III
Idaho Division of Human Resources
Boise, ID
…support to the Board and implementing the Board’s policies, programs, and…
Added 23 mins ago
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Service Manager (Ag Equipment Dealership)
GPAC
Britton, SD
- $67,000 to $98,000 USD / year
Our dealership client is seeking a Service Manager to lead a busy service department supporting farm and heavy equipment customers. You will own shop performance, guide a team of…
Added 24 mins ago
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Service Manager (Ag Equipment Dealership)
GPAC
Hazen, ND
- $74,000 to $117,000 USD / year
Our dealership client is seeking a Service Manager to lead a busy service department supporting farm and heavy equipment customers. You will own shop performance, guide a team of…
Added 25 mins ago
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Diesel Technician (Ag / Heavy Equipment)
GPAC
Crookston, MN
- $22.5 to $30.5 USD / hour
Complete accurate repair orders, document labor, and communicate findings to the service advisor or manager
Added 28 mins ago
Deputy Operations Manager
Leidos
Mafb Gun Annx, AL
Leidos is looking for an individual to work with the Operations Manager to support the U.S. Air Force Cloud One Architecture and Common Shared Services contract. This is an exciting…
Added 28 mins ago
Branch Manager - Oxford/Anniston, AL
Wells Fargo
OXFORD, AL
Wells Fargo is seeking accomplished, people‑focused leaders interested in a Branch Manager career within the National Branch Network. This opportunity is designed for experienced managers…
Added 28 mins ago
Branch Manager - Birmingham, AL
Wells Fargo
BIRMINGHAM, AL
Wells Fargo is seeking accomplished, people‑focused leaders interested in a Branch Manager career within the National Branch Network. This opportunity is designed for experienced managers…
Added 28 mins ago
Sustainment Financial Analyst (P2) *HYBRID*
RTX Corporation
huntsville, AL
…Financial Analyst, reporting directly to the Sustainment Business Manager. You will serve as the lead for active contracts. You will be a strategic business partner to the program…
Added 28 mins ago
Senior Software Product Owner (Agile SAFe)
Leidos
Huntsville, AL
Collaborate closely with the Product Manager to refine features and ensure readiness for Program Increment (PI) planning.
Added 28 mins ago
Software Scrum Master (Agile SAFe)
Leidos
Huntsville, AL
Collaborate with the Release Train Engineer (RTE), System Architect, Product Manager, and other stakeholders across the Agile Release Train (ART).
Added 28 mins ago
Sentinel Test and Training Qualification/Training Infrastructure SE Manager 3
Northrop Grumman
Huntsville, AL
…Training Qualification/Training Infrastructure System Engineering Manager 3 . This position can be located in Roy, UT, Manhattan Beach, CA, or Huntsville, AL. Relocation assistance may be…
Added 29 mins ago
Business Relationship Manager I- Officer
JPMC page
Las Vegas, NV
If you are customer focused, enjoy building relationships and providing financial advice to your clients, a role as a Business Relationship Manager is for you.
Added 30 mins ago
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Diesel Technician (Ag / Heavy Equipment)
GPAC
Pierre, SD
- $24.5 to $37 USD / hour
Complete accurate repair orders, document labor, and communicate findings to the service advisor or manager
Added 31 mins ago
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Diesel Technician (Ag / Heavy Equipment)
GPAC
Watertown, SD
- $24.5 to $37 USD / hour
Complete accurate repair orders, document labor, and communicate findings to the service advisor or manager
Added 31 mins ago
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Diesel Technician (Ag / Heavy Equipment)
GPAC
Yankton, SD
- $24.5 to $37 USD / hour
Complete accurate repair orders, document labor, and communicate findings to the service advisor or manager
Added 34 mins ago
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Diesel Technician (Ag / Heavy Equipment)
GPAC
Mobridge, SD
- $24.5 to $37 USD / hour
Complete accurate repair orders, document labor, and communicate findings to the service advisor or manager
Added 34 mins ago
G
Service Manager (Ag Equipment Dealership)
GPAC
Miller, SD
- $67,000 to $98,000 USD / year
Our dealership client is seeking a Service Manager to lead a busy service department supporting farm and heavy equipment customers. You will own shop performance, guide a team of…
Added 34 mins ago
G
Diesel Technician (Ag / Heavy Equipment)
GPAC
Winner, SD
- $24.5 to $37 USD / hour
Complete accurate repair orders, document labor, and communicate findings to the service advisor or manager
Added 34 mins ago
G
Diesel Technician (Ag / Heavy Equipment)
GPAC
Wagner, SD
- $24.5 to $37 USD / hour
Complete accurate repair orders, document labor, and communicate findings to the service advisor or manager

Closed listing

Maximus

Manager - IT Service Management

Lansing, MI, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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