Jobs in the United States

25+ jobs

Save this search

Added just now
Warehouse Worker
Cherokee Building Materials, Inc.
Gray VAL, TN
…preparation activities while supporting safe and efficient warehouse…
Added just now
CDL Operator
Cherokee Building Materials, Inc.
Gray VAL, TN
Reports to head Dispatcher and/or Operations Manager and/or Branch/Area Manager
Added just now
Accounting Manager
Burkett Restaurant Equipment
Perrysburg, OH
Burkett Restaurant Equipment & Supplies is seeking an experienced and hands‑on Accounting Manager to join our Finance team. This role is ideal for a seasoned accounting professional who…
Added just now
AA
Fitness Manager
Arch Amenities Group
Brisbane, CA
- $25 USD / hour
The Fitness Manager is responsible to help lead operations, programming, and staff management at one of our premier fitness centers. The ideal candidate will demonstrate strong leadership,…
Added just now
M
Program Manager
modis
Austin, TX
- $55 to $60 USD / hour
Modis is seeking an Program Manager for a Contract with a client in Austin, TX. The ideal candidate will lead end-to-end engineering programs, driving cross-functional alignment, risk…
Added just now
V
Pullet Flock Specialist
Versova
Canby, OR
- $21 USD / hour
…equipment, contributing to the overall efficiency of pullet…
Added 1 min ago
Business Development Associate
Laerdal Medical AS
United States
Hybrid and Compressed Work Week (for operations-based roles only)
Added 1 min ago
LI
Area Sales Manager - South Central
Lennox International
Richardson, TX · Denver, CO
- $95,200 to $124,950 USD / year
…to the performance levels established by the Regional Sales Manager and converting qualified prospects in the new-customer pipeline into active ADP…
Added 1 min ago
LI
Area Sales Manager - North Central
Lennox International
Bedford Park, IL · Oklahoma City, OK · Lenexa, KS · Maryland Heights, MO
- $95,200 to $124,950 USD / year
…to the performance levels established by the Regional Sales Manager and converting qualified prospects in the new-customer pipeline into active ADP…
Added 1 min ago
LI
Area Sales Manager - West
Lennox International
Los Angeles, CA · Riverside, CA · Long Beach, CA · San Diego, CA · Portland, OR · Seattle, WA
- $104,720 to $137,445 USD / year
…to the performance levels established by the Regional Sales Manager and converting qualified prospects in the new-customer pipeline into active ADP…
Added 1 min ago
Human Resources Specialist (on-site)
Trinity Health
West Hartford, CT
Provides Human Resource (HR) support for various operations and services. Work activities involve interacting with executives, various levels of management and professionals, colleagues and…
Added 1 min ago
SJHSYR_Supervisor, Laboratory_2415
Trinity Health
Syracuse, NY
…York State Department of Health Clinical Laboratory Evaluation Program (CLEP) regulations, CLIA requirements, College of American Pathologists (CAP) standards, Joint Commission standards,…
Added 1 min ago
Studio Coordinator
YEB PAYROLL LLC
Vienna, VA
…the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective…
Added 1 min ago
Senior Product Manager
Chewy
Bellevue, WA · Plantation, FL
…experiences, and trusted knowledge. The Senior HR Knowledge Product Manager partners with HR Product, Engineering, and HR Centers of Excellence to develop and continuously improve the HR…
Added 2 mins ago
KG
Part-Time Commissary Operations Team Member
Keefe Group
Los Angeles, CA
- $20 USD / hour
- Part-time
This position is onsite located within a jail/correctional facility and you will work around inmates. You will report to the Operations Manager.
Added 2 mins ago
Gulf Port, MS Account Manager
Securitas Security Services
Gulfport, MS
JOB SUMMARY: Manages the security services and related operations provided to an assigned account including client service and problem resolution, service enhancement and expansion,…
Added 2 mins ago
T
Janitor - Falfurrias Station
TRDI
Falfurrias, TX
- $18.28 USD / hour
AbilityOne Program: This position supports TRDI’s participation in the AbilityOne Program, which creates employment opportunities for individuals with significant disabilities. Individuals…
Added 2 mins ago
T
Janitor - Falfurrias Check Point
TRDI
Falfurrias, TX
- $18.28 USD / hour
AbilityOne Program: This position supports TRDI’s participation in the AbilityOne Program, which creates employment opportunities for individuals with significant disabilities. Individuals…
Added 2 mins ago
Precision Assembly Technician | Up to $25/hr
KMM Group LTD
Hatboro, PA
Experience supporting precision manufacturing, CNC machining, grinding, EDM, inspection, or production operations
Added 2 mins ago
Location Manager I
HEARTLAND CO-OP
Henderson, IA
Reviews operations and directs sales program to develop income and new markets.
Added 2 mins ago
Branch Manager (Parkside - ShopRite)
American Heritage Credit Union
Philadelphia, PA
American Heritage Credit Union, a $5.4+ billion credit union, has an immediate opening for a Branch Manager at our Parkside branch! This position guides branch office staff in providing…
Added 2 mins ago
General Manager
Burger King
Temple, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
Added 2 mins ago
General Manager
Burger King
Waco, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
Added 2 mins ago
General Manager
Burger King
New Boston, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
Added 2 mins ago
General Manager
Burger King
Longview, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.

Closed listing

Maximus

Manager - IT Service Management

Juneau, AK, United States

Remote

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

#techjobs #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
Google Analytics

Report this job