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Added 4 mins ago
General Manager
Chipotle Mexican Grill
Aventura, FL
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 4 mins ago
General Manager
Chipotle Mexican Grill
Okeechobee, FL
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 4 mins ago
T
R2130051 Special Operations Performance Dietitian PART-TIME (SOCSOUTH, Homestead, FL)
Trinzic
Homestead AFB, FL
- Part-time
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 4 mins ago
T
Special Operations Performance Dietitian PART-TIME (SOCSOUTH, Homestead, FL)
Trinzic
Homestead, FL
- Part-time
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 5 mins ago
Director of AI Adoption and Workforce Enablement
AdventHealth
Altamonte Springs, FL
…proficiency, learning pathways, practice experiences, certifications, manager expectations, and recurring…
Added 5 mins ago
Director, Sales Operations & Commercial Excellence
Reyes Holdings
Pompano Beach, FL
Own the enterprise field sales program calendar and sequence rollouts across business units to maximize adoption and minimize conflicts
Added 5 mins ago
Propulsion Engineering Manager 2
Northrop Grumman
Palm Beach Gardens, FL
Northrop Grumman Defense Systems is seeking a Propulsion Engineering Manager 2 for our product design engineering group. This position is located at the Palm Beach Gardens, Florida facility…
Added 5 mins ago
Supportability Manager 2 (LSA)
Northrop Grumman
Melbourne, FL
Please note this opportunity is contingent on program funding. Start dates are determined after funding confirmation.
Added 5 mins ago
M
Datacenter Security Operations Manager - CTJ - Poly
Microsoft
VA · Manassas, VA · Manassas
- $97,600 to $206,400 USD / year
As a Datacenter Security Operations Manager in CO+I Physical Security, you will be part of a team dedicated to delivering the most trustworthy security program to protect the personnel,…
Added 5 mins ago
Branch Manager Gainesville/Ocala
Wells Fargo
GAINESVILLE, FL · OCALA, FL · BELLEVIEW, FL
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 6 mins ago
M
Director of Sales Enablement
Microsoft
United States
- $130,900 to $272,300 USD / year
Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information…
Added 6 mins ago
Sr Manager Strategic Capacity Management
J&J Family of Companies
Jacksonville, FL
The Sr Strategic Capacity Manager is responsible for developing and maintaining the long-range capacity strategy for the Vision Care manufacturing network. This role translates Integrated…
Added 6 mins ago
MCPP: Recruiter
Trinzic
Jacksonville, FL
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 6 mins ago
Senior Program Manager, Cybersecurity & Technology Risk
Citigroup
Jacksonville, FL
The Senior Program Manager, Cybersecurity & Technology Risk is a strategic program leadership role accountable for driving the planning, governance, execution, and delivery of Citi's…
Added 6 mins ago
Traveling Superintendent 1- Healthcare
J.E. Dunn Construction Company
Tampa, FL
Creates, manages, changes and implements the project’s schedule as needed, in conjunction with the Project Manager.
Added 6 mins ago
M
Senior Technical Program Manager
Microsoft
WA · CA · OR · Redmond, WA · Mountain View, CA · Hillsboro, OR · Redmond · Mountain View · Hillsboro
- $119,800 to $261,000 USD / year
We are looking for a passionate, driven, and intellectually curious Technical Program Manager to join the New Technology Engineering (NTE) organization. NTE is responsible for leading the…
Added 6 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking to hire a Principal Technical Program Manager to join Cloud Operations + Innovation (CO+I). CO+I is the organization behind one of the world's largest cloud infrastructures,…
Added 6 mins ago
Senior Manager, Client Excellence, Global Consulting Services
Deloitte
Tampa, FL · Jacksonville, FL
Set direction for and lead the day-to-day operations of the Client Excellence team, serving as the primary point of accountability for team output.
Added 6 mins ago
STINGRAI Remote Defense Acquisition Manager - 31066
Huntington Ingalls Industries
Tampa, FL
HII Mission Technologies seeks a highly skilled remote Defense Acquisition Manager to support the execution and management of a complex Department of Defense (DoD) contract. The selected…
Added 7 mins ago
Operations Program Manager
Lockheed Martin
Orlando, FL
Operations Project Manager supporting RMS production operations.
Added 7 mins ago
Senior Manager, Strategy, Growth, and Transformation
Deloitte
Miami, FL · Tampa, FL · Tallahassee, FL
…creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect…
Added 7 mins ago
E
Seasonal Event Technician, Audio Visual -JW Marriott Marquis Miami
Encore
Miami, FL
- $15.84 to $20.33 USD / hour
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 7 mins ago
Senior Specialist, Global Gaming Learning and Development
Carnival Cruise Line
Miami, FL
…shoreside teams. The Specialist will work cross-functionally with Operations, Accounting, Marketing, and Brand teams to ensure training initiatives are aligned with business objectives and…
Added 7 mins ago
Apprentice Hourly
Chipotle Mexican Grill
Miami, FL
…to grow into General Managers by assisting in the day-to-day operations of our restaurants. You’ll learn what it takes to run a strong business, hire and train great people, and deliver a…
Added 7 mins ago
Identity & Access Management Analyst (IAM), Progression
TECO Energy
LUTZ, FL
PERFORMANCE COACH: Sr. Manager, Cyber Protection

Closed listing

Maximus

Manager - IT Service Management

Pierre, SD, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
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