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Added 4 mins ago
UG
Product Manager - Remote
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and…
Added 40 mins ago
T
Epic Project Manager
TEKsystems
Chicago, IL
- $85 to $100 USD / hour
Seeking an experienced Epic Project Manager to lead complex Epic EHR implementation initiatives across a multi-facility healthcare environment. This individual will be responsible for…
Added 48 mins ago
SB
Associate Director, Fiscal & Audit Services
San Bernardino Community College District
San Bernardino, CA
- $125,616.23 to $145,623.27 USD / year
…existing standards, policies, and procedures; participates in the implementation of approved policies and procedures; monitors work activities to ensure compliance with established policies…
Added 53 mins ago
XT
🌎 ML Engineer (MSc. or PhD), Remote- Contract
Xperteez Technology
Remote, United States
- $60 to $120 USD / hour
…workflow, optimizing memory or throughput, debugging numerical or system-level failures, and verifying that the resulting implementation satisfies objective correctness and performance…
Added 53 mins ago
Staff Security Engineer
Jobgether
Remote, United States
Design and implement product security capabilities, including Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), granular access controls, audit logging, encryption,…
Added 53 mins ago
Sr. Identity Engineer, Google Cloud and DevOps
Jobgether
Remote, United States
As a Senior Identity Engineer, you will lead the design, implementation, and support of identity solutions across Google Cloud Platform and DevOps services.
Added 53 mins ago
Public Policy Manager IV
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Public Policy Manager IV based in the United States.
Added 53 mins ago
J
Lead Technical Program Manager
Jobgether
Remote, United States
- $116,000 to $125,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Technical Program Manager based in the United States.
Added 53 mins ago
AEM Technical Architect
Jobgether
Remote, United States
The AEM Technical Architect will provide technical leadership and strategic guidance on sophisticated Adobe Experience Manager (AEM) solutions and digital experience initiatives. This role…
Added 1 hour ago
Internal Audit & Risk Manager (SOX Focus)
Baker Tilly Advisory Group, LP
United States
…to submit candidates for review via our applicant tracking…
Added 1 hour ago
J
Senior Manager, Data Management
Jobgether
Remote, United States
- $145,000 to $160,000 USD / year
Demonstrated experience with Electronic Data Capture (EDC) system development and mid-study change implementation, including eCRF design and edit check specification development. EDC…
Added 1 hour ago
Scheduler
CACI, INC.-FEDERAL
Remote, United States
…logistics? We're seeking a successful, experienced Scheduler Manager to join our team in implementing a cutting-edge software system that will transform how USTRANSCOM manages finances and…
Added 1 hour ago
Lead Business System Analyst | Private C
Day & Zimmermann
Boston, MA
…on solutions. You will own workstreams from concept through implementation and stabilization, mentor analysts, establish delivery standards and help shape the multi-year Private Credit…
Added 1 hour ago
Lead Business System Analyst | Private C
Day & Zimmermann
Boston, MA
…on solutions. You will own workstreams from concept through implementation and stabilization, mentor analysts, establish delivery standards and help shape the multi-year Private Credit…
Added 1 hour ago
CO
Enterprise Resource Planning Product Manager (Information Systems Analyst, Principal - Generalist)
City of Portland
Portland, OR
- $114,275.2 to $160,784 USD / year
The City of Portland is seeking an innovative, strategic, and collaborative Enterprise Resource Planning (ERP) Product Manager to guide the evolution of the City’s ERP ecosystem. This…
Added 1 hour ago
CO
Adaptive Planning & Source Protection Manager (Environmental Regulatory Manager)
City of Portland
Portland, OR
- $136,884.8 to $193,086.4 USD / year
…Available. This position supervises. As of April 2025, all manager and supervisor positions, are expected to report to their worksites full time. Remote workdays remain an option, to…
Added 1 hour ago
Claims Customer Service Manager
Jobgether
Remote, United States
…steps. Our partner is looking for a Claims Customer Service Manager based in the United…
Added 1 hour ago
Manager - Health, Safety, and Environmental
Kualoa Ranch Hawai'i
Kaneohe, HI
The HSE Manager leads the development, implementation, and continuous improvement of Kualoa Ranch’s health, safety and environmental program across all operations: Tours & Recreation,…
Added 2 hours ago
Mechanical Systems Engineer
IPG
Schaumburg, IL
Immediate Supervisor: Customer and Aftermarket Service Manager
Added 2 hours ago
Associate Project Engineer
USABB ABB Inc.
Houston, TX
…USA, the Associate Project Engineer assists all aspects of system implementation of a project including loading systems, configuring networks and preparing systems for…
Added 2 hours ago
LM
Emergency Services Coordinator
Louisville Metro Government
Louisville, KY
- $59,217.6 USD / year
…be assigned to any position within the Incident Management System, specifically, Operations, Planning, and/or Logistics Section…
Added 2 hours ago
Senior Implementation Lead
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Implementation Lead based in the United States.
Added 2 hours ago
Operations Technology Project Manager/Senior PM
Jobgether
Remote, United States
…Our partner is looking for an Operations Technology Project Manager/Senior PM based in the United…
Added 2 hours ago
Manager, Assurance + Audit Quality
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Manager, Assurance + Audit Quality based in the United…
Added 2 hours ago
Engineer IV - Electrical
DVJ Consulting Engineers
Los Angeles, CA
…a shared technical resource and does not serve as a Project Manager. It coordinates with District personnel, Campus Administration, College Project Teams (CPTs), Program Management Office…

Closed listing

Maximus

Manager - IT Service Management

Pierre, SD, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
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