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Director of Equipment
MasTec Civil
Atlanta, GA · Medley, FL · Tampa, FL · Jacksonville, FL · Birmingham, AL · CHARLOTTE, NC
…rented equipment, service operations, preventive maintenance programs, and vendor partnerships. The Director of Equipment collaborates closely with project leadership, estimating teams, and…
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Assistant Store Manager
Community Choice Financial Family of Brands
Savannah, GA
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers…
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FF
Cart Runner (Part-Time)
Festival Foods
Neenah, WI
- Part-time
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
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Assistant Store Manager
Community Choice Financial Family of Brands
GREER, SC
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers…
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Assistant Store Manager
Community Choice Financial Family of Brands
Memphis, TN
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers…
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Assistant Store Manager
Community Choice Financial Family of Brands
Snellville, GA
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers…
Added just now
Assistant Store Manager
Community Choice Financial Family of Brands
Lawrenceville, GA
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers…
Added just now
Assistant Store Manager
Community Choice Financial Family of Brands
Loganville, GA
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers…
Added 1 min ago
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IT Security Analyst/System Administrator
North Orange County Community College District
CA
- $8,749 to $10,591 USD / month
…65,000 students and serve a population of over one million people! Home to more than 2,900 employees, our highly skilled, professional, and diverse faculty and staff are leading two of…
Added 1 min ago
MAINTENANCE ASSOCIATE (OPS)
CHILDRENS HOME ASSOCIATION OF ILLINOIS
Peoria, IL
…necessary on an ongoing basis. Other tasks come in as requests from program staff, which may include plumbing, electrical work, or work on the physical structure of facilities. Maintenance…
Added 1 min ago
CG
PATIENT OBSERVATION (FULL TIME AND PART TIME)
Compass Group
Indianapolis, IN
- $16 USD / hour
- Full-time
- Part-time
If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and…
Added 1 min ago
Water Quality Consultant
HDR
Raleigh, NC
…conditions, evaluate treatment performance, improve monitoring programs, and translate complex technical findings into clear, actionable recommendations. The Senior Consultant will build…
Added 1 min ago
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Senior Project Manager -Leeding Builders Group
AECOM
New York, NY
- $145,879.52 to $269,877.11 USD / year
…access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve…
Added 1 min ago
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Project Manager – Sports Arena Construction
AECOM
Tampa, FL
- $101,000 to $165,000 USD / year
…access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve…
Added 1 min ago
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Gas to Power Engineering Design Manager
AECOM
Houston, TX
- $190,000 to $240,000 USD / year
…access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve…
Added 2 mins ago
CG
PATIENT OBSERVATION (FULL TIME AND PART TIME)
Compass Group
Indianapolis, IN
- $15 USD / hour
- Full-time
- Part-time
If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and…
Added 2 mins ago
TECHNICIAN, BIOMEDICAL II-Bronx, NY, NY (Field Service Territory) Car Allowance included.100% travel
Compass Group
Hopkins, MN
…simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptime - so clinicians can focus on care, not…
Added 2 mins ago
CG
PATIENT OBSERVATION (FULL AND PART TIME)
Compass Group
Alexandria, VA
- $18.36 USD / hour
- Part-time
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft…
Added 2 mins ago
MGR, RETAIL I
Compass Group
WASHINGTON, DC
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to…
Added 2 mins ago
Program Manager, Global Clients
Securitas Technology Corporation
Baltimore, MD · Ashburn, VA · Raleigh, NC · Charlotte, NC · Savannah, GA
As a Program Manager you will manage programs for Fortune 1000, national accounts, and enterprise customers. This position will support functions at the customer service level for all…
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Senior Manager, Regulatory Strategic Planning
AbbVie
North Chicago, IL
- $124,500 to $236,500 USD / year
The Senior Manager, Regulatory Strategic Planning, is responsible for successfully delivering project management capabilities for cross-functional teams of medium- to high-complexity within…
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Occupational Therapy Assistant (COTA)
Genesis Administrative Services LLC
Bourne, MA
- $32 to $40 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
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Physical Therapy Assistant (PTA)
Genesis Administrative Services LLC
Greenfield, MA
- $32 to $40 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
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Occupational Therapy Assistant (COTA)
Genesis Administrative Services LLC
Pittsfield, MA
- $32 to $40 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 3 mins ago
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RN Clinical Unit Coordinator- ED
UVA Health Northern Virginia & Culpeper
Manassas, VA
- $38.52 to $68.8 USD / hour
…technologies, and experience the satisfaction of making a difference in people’s lives every…

Closed listing

Maximus

Manager - IT Service Management

Pierre, SD, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
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