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Fire Alarm Technician
GPAC
San Luis, AZ
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
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Fire Alarm Technician
GPAC
Queen Creek, AZ
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
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Fire Alarm Technician
GPAC
Prescott Valley, AZ
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 1 min ago
UO
Guidance, Navigation, & Control Systems Test Engineer
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
Responsible for overall ownership and implementation of the GNC test program from hardware integration through launch and early operations (LEOP).
Added 1 min ago
UO
Pediatric Rehabilitation Department Chair, Vice Chair of Physical Medicine and R
University of Colorado Denver
Aurora, CO
- $262,000 to $300,000 USD / year
Works in partnership with the CHCO management/administration and nursing leadership, in assessment of current strategy and operations, analysis of growth and business opportunities,…
Added 1 min ago
BA
Modeling and Simulation Engineer, Senior
Booz Allen Hamilton
Colorado Springs, CO
- $86,800 to $198,000 USD / year
tware tools. Leverage expertise in space operations and joint operations to merge models into wargame simulations. Collaborate with subject matter experts spe
Added 1 min ago
UO
Finance and Accounting Senior Professional
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…Finance and Accounting Senior Professional advises department leadership on financial planning and resource allocation, often identifying issues and proposing solutions to non-standard or…
Added 1 min ago
UO
Section Head, Pediatric Plastic & Reconstructive Surgery (Associate Professor or
University of Colorado Denver
Aurora, CO
- $450,000 to $499,999 USD / year
The Section Head of Pediatric Plastic and ReconstructiveSurgery will provide strategic medical leadership and direction for operations of the unit across clinical care, research, and…
Added 1 min ago
UO
Finance and Accounting Senior Professional
University of Colorado Denver
Boulder, CO
- $68,000 to $72,000 USD / year
Develop and present advanced financial reports to senior leadership (Department Chair, Manager of Finance and Operations, Principal Investigators) with actionable insights.
Added 1 min ago
UO
Research Services Clinical Sciences Professional OPEN RANK (Intermediate - Senio
University of Colorado Denver
Aurora, CO
- $54,302 to $72,765 USD / year
Assist with identifying issues related to operational efficiency and shares results with leadership
Added 1 min ago
BA
FISINT Analyst
Booz Allen Hamilton
Aurora, CO
- $61,900 to $141,000 USD / year
…agencies to share information and support joint intelligence operations. Staying abreast of advancements in electronic systems and signal processing technologies, you will contribute to the…
Added 1 min ago
UO
Research Services Senior Professional
University of Colorado Denver
Aurora, CO
- $58,705 to $78,665 USD / year
Oversee study operations, including collection, processing, documentation, and shipment of research specimens, as well as development of study-specific tools and source documents.
Added 1 min ago
BA
Systems Engineer, Senior
Booz Allen Hamilton
Aurora, CO
- $86,800 to $198,000 USD / year
Experience with systems engineering support for development, operations, or sustainment within DoD or Intelligence Community programs
Added 1 min ago
UO
Post-Doctoral Fellow
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
…cancer, and critical care. Many of our former trainees have taken leadership roles in academic medicine, including Division and Department Chairs, Deans, and American Thoracic Society…
Added 1 min ago
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Fire Alarm Technician
GPAC
Las Cruces, NM
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 1 min ago
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Fire Alarm Technician
GPAC
Los Lunas, NM
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 1 min ago
G
Fire Alarm Technician
GPAC
Farmington, NM
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 1 min ago
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Fire Alarm Technician
GPAC
Fernley, NV
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 1 min ago
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Fire Alarm Technician
GPAC
Gardnerville Ranchos, NV
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 1 min ago
G
Fire Alarm Technician
GPAC
Enterprise, NV
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 1 min ago
G
Fire Alarm Technician
GPAC
Fallon, NV
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 1 min ago
G
Fire Alarm Technician
GPAC
Johnson Lane, NV
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 1 min ago
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Fire Alarm Technician
GPAC
Carson City, NV
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 1 min ago
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Fire Alarm Technician
GPAC
Dayton, NV
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…
Added 1 min ago
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Fire Alarm Technician
GPAC
Elko, NV
- $50,000 to $75,000 USD / year
A well-established commercial fire protection contractor is hiring a Fire Alarm Technician to install, program, and maintain life safety systems across a strong pipeline of commercial work,…

Closed listing

Maximus

Manager - IT Service Management

Cheyenne, WY, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
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