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AC
Facilities Planner
Allegany College of Maryland
Cumberland, MD
- $50,596 to $53,162.2 USD / year
Serves as project manager or owner representative for assigned capital, renovation, and infrastructure projects from planning and funding through design, procurement, construction,…
Added just now
GI
Staff Manager, Product Security Response
GitHub, Inc.
United States
- $144,600 to $383,500 USD / year
GitHub is transforming how the world builds secure software, and we are looking for a Staff Manager, Product Security Response to lead the team responsible for the last line of defense once…
Added 1 min ago
Senior Mainframe Systems Programmer
ewminds consulting Services
Clifton, NJ
10. Technical leadership, project/program management, and stakeholder communication
Added 1 min ago
CA
Planning and Land Acquisition Manager
Columbus and Franklin County Metro Parks
Westerville, OH
- $68,640 to $102,960 USD / year
Serves as project manager for specialized initiatives and strategic assignments assigned by the Executive Director.
Added 2 mins ago
Senior Manufacturing Engineer
Band-It-IDEX, Inc.
Denver, CO
Technical Proficiency: Knowledge of Project Management software (Microsoft Project or Smartsheet).
Added 2 mins ago
Parts Manager
Doggett Toyota Lift
Laredo, TX
The role of the Parts Manager will be responsible for planning, directing and overall safe operation of activities related to the procurement of materials, components, tooling and equipment…
Added 2 mins ago
Associate Director of Business Process & Operations
Netradyne
San Francisco, CA
Senior Business Process Manager, North America (San Francisco, California)
Added 2 mins ago
AS
Principal Robotic Controls Engineer
Aurelius Systems
San Francisco, CA
- $235,000 to $305,000 USD / year
- Comfort being the technical anchor for controls on a small team, not the manager of a large one
Added 3 mins ago
Services Project Manager III
Risk Control Technologies Inc
Bay Area, CA
The Services Project Manager III manages key client projects, and is responsible for the coordination and completion of projects on time, within budget and within scope. The Service Project…
Added 3 mins ago
Senior Accounting Manager
LaunchDarkly
Remote, United States
As Senior Accounting Manager, you’ll play a key role in strengthening the financial operations behind that work: owning critical close and technical accounting activities, supporting…
Added 3 mins ago
Lead Field Service Technician- Walmart- Woodruff, SC
Plug Power Inc.
Woodruff, SC
Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)
Added 3 mins ago
Lead Field Service Technician-Michelin- Woodruff, SC
Plug Power Inc.
Woodruff, SC
Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)
Added 3 mins ago
CS
Field Service Engineer (Orlando, Melbourne, Jupiter FL)
CareFusion Solutions, LLC
FL
- $28.2 to $45.1 USD / hour
The BD Pyxis Field Service Engineer (FSE) provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including Department of Defense (DoD)…
Added 4 mins ago
CB
Technical Brewer - Lead I
Carolina Beverage
Cold Spring, MN
- $21 to $22.5 USD / hour
Assist brewhouse manager in leading the batching and brewing process for Cold Spring Brewing Company. Process includes, but is not limited to; weighing, mixing and processing ingredients,…
Added 4 mins ago
Director, Space & Missile Growth
NextGen Federal Systems
Remote, United States
· Former senior military officer, senior enlisted leader, GS-15/equivalent government civilian, program manager, chief engineer, technical director, division chief, or comparable industry…
Added 4 mins ago
Civil Project Engineer/Senior Civil Engineer
Passero Associates
Newburgh, NY
This role offers advancement toward Project Manager and Client Manager responsibilities. Passero Associates supports professional licensure, technical and leadership development, and…
Added 4 mins ago
Manager, Software Development Engineer
Equinix LLC
United States
Equinix is looking for a Manager, Software Engineer to lead the team that builds and supports our channel and partner systems. The platforms include Salesforce Partner Relationship…
Added 5 mins ago
Retail Shift Manager
Dufry Careers
Sterling, VA
Referral program – refer a friend and earn a bonus
Added 5 mins ago
T
Systems Manager
TEKsystems
Schaumburg, IL
- $40 to $50 USD / hour
The Genetec Video System Manager will serve as the single point of contact for the Chicago Housing Authority Camera Infrastructure Program, managing a 7000 plus camera system with a primary…
Added 5 mins ago
Engineering Operations Manager – Solar Center of Excellence
Blue Origin Personnel, LLC
Hutto, TX
Develop Equipment Installation Plans for each new asset, coordinating utilities, personnel, software, and tooling for on-schedule first-article capability. Track deliveries and mitigate…
Added 5 mins ago
Power Conversion Senior Manager
Blue Origin Personnel, LLC
Huntsville, AL
We are seeking a Senior Manager to lead the Power Conversion team, which develops power electronics hardware and embedded systems for a new generation of advanced power systems. You will…
Added 5 mins ago
Senior Manager – Manufacturing Engineering & Technology
Blue Origin Personnel, LLC
Space Coast, FL
We are seeking a dynamic Senior Manager of Manufacturing Engineering and Technology to oversee our aerospace component production processes. This pivotal role will lead teams in achieving…
Added 7 mins ago
Manager, Software Engineering (Marketing Technology)
Columbia Sportswear Company
Portland, OR
Columbia Sportswear is seeking an Engineering Manager, Marketing Technology to lead a team responsible for delivering the platforms and capabilities that power customer engagement across…
Added 8 mins ago
Principal Product Manager - Technical, Retail Pricing
Amazon.com Services LLC
Seattle, WA
- 6+ years of technical product or program management experience
Added 8 mins ago
Senior Technical Program Manager, Leo Commerce TPM
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
Join Leo Commerce Org's centralized Technical Program Manager team where you'll shape the future of how we build culture and deliver transformational outcomes. This role offers a unique…

Closed listing

Maximus

Manager - IT Service Management

Phoenix, AZ, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

About employer

More about this job

Skills

IT service management
ServiceNow
Process improvement
Workflow
Reporting
Customer experience
SAM
Stakeholder management
Customer service
ITIL
Regulatory compliance
Leadership
Data analysis
Decision making
Communication skills
Presentation skills
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