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Added 1 min ago
HVAC Technician
Smith College
Northampton, MA
Under the direction of the facilities manager, mechanical trades or designee, safely operate, repair and maintain the HVAC/R systems for the college.
Added 2 mins ago
MIS Product Specialist - Spinning Disk Confocal Systems - West
Evident Scientific
Remote, United States
The MIS Product Specialist – Spinning Disk Confocal Systems is a technical sales specialist responsible for driving growth, adoption, and market penetration of Evident Scientific’s Spinning…
Added 2 mins ago
GC
General Manager in Training
Gerber Collision & Glass
Eugene, OR
- $33 to $47 USD / hour
Complete the GM Onboarding program and demonstrate knowledge of the WOW Operating Way.
Added 2 mins ago
Fleet Operations Manager, Data Center Infrastructure
Meta
Hillsboro, OR · Prineville, OR
…the Data Center Fleet Operations team. The Fleet Operations Manager is accountable for managing and leading a geographically dispersed team, delivering SLA/KPI’s related to production…
Added 3 mins ago
Registered Nurse - Assistant Nurse Manager
Veterans Affairs, Veterans Health Administration
Portland, OR
Added 3 mins ago
Sr. Radiology Clinical Specialist (Current ARRT required) - West Coast
Medtronic
Portland, OR
The Senior Radiology Clinical Specialist provides clinical, technical, and product knowledge support to existing and potential customers and employees in O-Arm Imaging & Navigation products.
Added 3 mins ago
Confocal Sales Specialist
Danaher Corporation
Portland, OR
The Microscopy / Confocal Sales Specialist is responsible for providing technical sales support for all confocal microscopy products as a key element to the broader selling team. The sales…
Added 3 mins ago
Learning and Development Program Administrator
Oregon Lottery
Salem, OR
This position will report to the Senior Manager, Human Resources and oversee, plan, coordinate, and execute the learning and development program and projects that support high level…
Added 3 mins ago
AT
Senior Product Marketing Manager, Field
Akamai Technologies, Inc.
Salem, OR
- $132,100 to $237,900 USD / year
As a Senior Product Marketing Manager, Field, you will be the key connection between Akamai Cloud Product Marketing and our global sales organization. You will work closely with sales…
Added 3 mins ago
Project Manager - Medicaid
Highmark Health
Salem, OR
Works with business and technical organizations to drive out program strategy and approach. Organizes, plans, and maintains Program roadmap consisting of cross-functional…
Added 3 mins ago
Merrill Advisor Development Program - Financial Advisor - Oregon & Southwest WA
Bank of America
Portland, OR · Salem, OR · Eugene, OR · Bend, OR · Lake Oswego, OR
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
Added 3 mins ago
Licensed Practical Nurse - LPN LVN - Dialysis
Fresenius Medical Care
Salem, OR
Must complete the Nurses Technical Training Program upon hire or soon thereafter.
Added 3 mins ago
Shop Operations Manager
Pacific AG Management, Inc
Wasco, CA
The Shop Operations Manager leads the transformation of the Company’s repair and maintenance (R&M) operations, evolving an established shop into a modern, data-driven, metrics-focused…
Added 3 mins ago
Project Manager
Maximus
Salem, OR
Maximus is seeking an experienced Journeyman Program/Project Manager to lead the Rapid FCL Prototype Program. The Journeyman Program/Project Manager will be responsible for leading and…
Added 3 mins ago
Production Network Manager, Backbone Engineering
Meta
Salem, OR
Meta's global network, comprised of cutting-edge platforms, is looking for a Network Engineering Manager to join the Backbone and Edge Engineering team focused on our Software Defined…
Added 3 mins ago
GA
Director, Architecture and Data
GE Aerospace
Salem, OR
- $152,000 to $202,000 USD / year
…Data Fabric, coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 3 mins ago
Program Manager
RWS Group
Seattle, WA
Program ManagerSeattle, USA | Fixed-term contract | Full-timeRWS is looking for a Program Manager who can support our client's facility data program. This role focuses on day-to-day program…
Added 4 mins ago
BH
Recruiter
Berkshire Hathaway Homestate Companies
San Diego, CA
- $75,280 to $92,500 USD / year
Engages with Hiring Manager as a thought partner asking insightful questions to define current and future needs and identify target candidate profile. Establishes thoughtful, creative…
Added 4 mins ago
BH
Recruiter
Berkshire Hathaway Homestate Companies
Bay Area, CA
- $85,330 to $104,650 USD / year
Engages with Hiring Manager as a thought partner asking insightful questions to define current and future needs and identify target candidate profile. Establishes thoughtful, creative…
Added 4 mins ago
Service Supervisor
Edward Rose & Sons
Wichita, KS
Maintain and execute a preventative maintenance program that minimizes emergency repairs and services
Added 6 mins ago
Senior Lead Product Manager
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC · WILMINGTON, DE · COLUMBUS, OH
Wells Fargo is seeking a Senior Lead Product Manager to lead a critical product area within the Credit Services product line. This role will own one of the foundational product domains…
Added 6 mins ago
Data Center Controls Engineer
Google
Chicago, IL · Boulder, CO · San Francisco, CA · Sunnyvale, CA · Thornton, CO
5 years of experience as a program manager or technical program manager.
Added 6 mins ago
Data Center Flex Area Security Manager, Compliance, Strategy, and Risk Management (2nd Shift)
Google
Atlanta, GA · Columbus, OH · Sterling, VA
As a Data Center Flex Area Security Manager, you will be charged with managing the risk program including specific physical security, crisis response, and compliance functions within the…
Added 7 mins ago
Strategy Consultant III, Strategic Planning & Analysis
Kaiser Permanente
Atlanta, GA
…strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in…
Added 10 mins ago
HC
Tech. Program Manager (Photonic Platf.)
HyperLight Corporation
Cambridge, MA
- $116,000 to $140,000 USD / year
JOB TITLE: Technical Program Manager (Photonic Platforms)

Closed listing

Maximus

Manager - IT Service Management

Augusta, ME, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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