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Added 2 mins ago
G
Mechanical Project Manager
GPAC
Brentwood, TN
- $90,000 to $130,000 USD / year
The Project Manager is responsible for leading mechanical construction projects from preconstruction through closeout. This role requires strong leadership, financial oversight, scheduling…
Added 2 mins ago
G
Mechanical Project Manager
GPAC
Nashville, TN
- $90,000 to $130,000 USD / year
The Project Manager is responsible for leading mechanical construction projects from preconstruction through closeout. This role requires strong leadership, financial oversight, scheduling…
Added 2 mins ago
G
Mechanical Project Manager
GPAC
Franklin, TN
- $90,000 to $130,000 USD / year
The Project Manager is responsible for leading mechanical construction projects from preconstruction through closeout. This role requires strong leadership, financial oversight, scheduling…
Added 2 mins ago
Research Health Technician
Veterans Health Administration
New Orleans, LA
…the Office of Research and Development (ORD). The VA Research Program strives to promote Veteran-centered care to improve patient experiences and outcomes across VA healthcare and community…
Added 2 mins ago
VH
Registered Nurse - Community Living Center
Veterans Health Administration
Wilkes Barre, PA
- $64,058 to $119,679 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 3 mins ago
G
Mechanical Project Manager
GPAC
Smyrna, TN
- $90,000 to $130,000 USD / year
The Project Manager is responsible for leading mechanical construction projects from preconstruction through closeout. This role requires strong leadership, financial oversight, scheduling…
Added 3 mins ago
G
Mechanical Project Manager
GPAC
Madison, TN
- $90,000 to $130,000 USD / year
The Project Manager is responsible for leading mechanical construction projects from preconstruction through closeout. This role requires strong leadership, financial oversight, scheduling…
Added 3 mins ago
SECURITY MONITOR II
The GEO Group
Edinburg, TX
Report any suspected unauthorized activity or absence to the Security Manager or Facility Director.
Added 6 mins ago
DM
LEAD AUDIOVISUAL PRODUCTION SPECIALIST
Defense Media Activity
Fort Meade, MD
- $102,415 to $133,142 USD / year
Manage large inventory records and utilizes asset management software and systems to maintain property control over inventory IAW industry, DoD policy, and DMA standards.
Added 6 mins ago
TS
Lead Transportation Security Officer
Transportation Security Administration
Fort Worth, TX
- $67,100 to $87,235 USD / year
…representing the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software,…
Added 7 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have…
Added 7 mins ago
Engineer V
General Atomics
Acton, MA
…technical engineering problems. This position reports to the Senior Manager of Systems Engineering and leads engineering project teams of up to approximately fifty engineers comprised of…
Added 7 mins ago
Accountant (ON-SITE MA/NH residents)
Community Health Connections
Fitchburg, MA
· Work with Grant Program Directors to ensure that they are aware of the grant requirements and timelines
Added 8 mins ago
Software Quality Engineer I
Medtronic
Newton, MA
Serve as member of the extended quality team for Affera software releases used for electrophysiology procedures. Collaborate with other quality team members to take accountability for…
Added 8 mins ago
Software Test Engineer I
Medtronic
Newton, MA
Medtronic is seeking a motivated and detail-oriented Software Test Engineer to join our Affera Mapping and Ablation System team. This role is essential in supporting the testing and quality…
Added 8 mins ago
Quality Assurance Technician I
Zoll Medical Corporation
Chelmsford, MA
…meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and…
Added 8 mins ago
Quality Assurance Technician II
Zoll Medical Corporation
Chelmsford, MA
…meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and…
Added 8 mins ago
B&
Graduate Engineer, Civil - Water (Boston) Job Details | Black & Veatch Family of Companies
Black & Veatch
Burlington, MA
- $90,060 to $105,601.65 USD / year
Develops and applies knowledge of engineering software, design tools, and digital delivery methods.
Added 8 mins ago
Sr. Manager, Software Development, Elastic File System
Amazon
Boston, MA
10+ years of planning, designing, developing and delivering consumer software experience
Added 8 mins ago
Territory Executive - Illinois
PagerDuty
Boston, MA
3-5 years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.
Added 8 mins ago
Supervising Administrative Assistant - Training Department
State of Massachusetts
Boston, MA
Added 8 mins ago
Confluent - Senior Product Manager, Monetization (Billing Platform & Marketplaces)
IBM
Boston, MA · LOWELL, MA
As a Senior Product Manager in Pricing & Monetization, you'll own pricing and packaging fora set of Confluent offerings, along with the billing platform and marketplaces that turn them into…
Added 8 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Boston, MA
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 8 mins ago
Associate, Sponsor Credit - Technology Finance
Wells Fargo
BOSTON, MA
In partnership with a senior portfolio manager, assist with portfolio management and credit underwriting activities for an assigned portfolio of technology-focused and primarily…
Added 8 mins ago
C
Program Manager, EBMS
CBRE
Boston, MA
- $105,000 to $115,000 USD / year
Proficiency with project/program managementtracking software (e.g. SmartSheets, Asana, QuickSight (Power BI), MS Project,etc)

Closed listing

Maximus

Manager - IT Service Management

Augusta, ME, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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