Eligibility Supervisor (Remote - Virginia)

Maximus is looking for an Eligibility Supervisor to support our Cover Virginia program by leading and developing a team of High-Speed Data Entry (HSDE) Administrators. This is a remote opporutnity open to Virginia residents that live within 50 miles of our Richmond office.

In this role, you will coach and evaluate staff, monitor quality and performance standards, assist with training and escalated tasks, and ensure compliance with established program policies and procedures.

The ideal candidate is an organized, results-driven leader with strong communication, coaching, and problem-solving skills and a commitment to employee development and operational excellence.

Essential Duties and Responsibilities:

• Supervise High Speed Data Entry (HSDE) Administrators, providing constructive feedback and guidance to achieve and surpass individual performance objectives.
• Conduct regular monthly, annual, and ad-hoc performance reviews for the team.
• Stay updated on all data entry programs, systems, performance requirements, and Corporate/Project policies and procedures.
• Aid HSDE Administrators in data entry completion and manage escalated tasks effectively.
• Assist in conducting HSDE training sessions, ensuring team competence.
• Meet Quality Assurance (QA) and key performance metrics standards.
• Assess training needs, collaborate with Quality Assurance and Training departments to implement effective training initiatives.
• Report personnel-related issues to Human Resources and escalate anticipated problems proactively.
• Review and provide feedback on HSDE documentation and processes, ensuring compliance with established safety standards.
• Fulfill other assigned duties by Management.

'- Demonstrates experience supporting enrollment and eligibility processes.

• Strong written communication skills with the ability to prepare clear, accurate, and professional correspondence.
• Demonstrates ability to lead, coach, and support team members while promoting accountability, development, and achievement of performance goals.
• This is a full-time position with 8-hour workdays, Monday-Friday. Training and work schedules will fall within the hours of 8:00 AM-5:00 PM ET.

Minimum Requirements

'- Bachelors degree in relevant field of study and 3 years of relevant professional experience required, or equivalent combination of education and experience.

'- Must reside within 50 miles of our Richmond, VA office.

• Must be willing and able o work a schedule between 8:00am-5:00pm EST, Monday-Friday.
• Experience leading a team of employees.
• Experience eligibility and/or enrollment programs or processes required, experience with Medicaid eligibility and/or enrollment programs or processes preferred.
• Experience with conflict resolution preferred.
• Experience developing and improving business infrastructure, internal processes, workflows and operational procedures preferred.

Home Office Requirements

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
• Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$52,000

Maximum Salary

$56,000