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Director, Strategy & Planning (Remote)
Cisco Systems, Inc.
Remote, United States
Collaborate with cross-functional teams (product management, engineering, finance, operations, and sales) to deliver actionable pricing and packaging solutions.
Added just now
Maintenance Administrator I
University Corporation for Atmospheric Research
Remote, United States
…department manager in developing and implementing departmental training programs and tracking progress toward departmental objectives. Serves as backup for all procurement activities.…
Added just now
Employment Specialist 3
PCC Portland Community College
United States
The Employment Specialist is responsible for providing specialized employment services in support of an assigned program(s) whose ultimate goal is to provide training and support to clients…
Added just now
VI
Veterinary Technician - Vista Hills Animal Hospital, El Paso Texas
Veterinary Innovative Partners
El Paso, TX
- $14 to $16 USD / hour
➔ Provide compassionate nursing care to hospitalized and recovering patients, including wound management, IV catheterization, and fluid therapy.
Added 1 min ago
C
Cloud Engineer II (Full Time) - United States
Cisco
RTP, NC · Richardson, TX
- Full-time
Working knowledge of secrets management (Vault), observability (Prometheus/Grafana), and CI/CD at scale.
Added 1 min ago
TQ
Attending Clinical Psychiatrist (Inpatient/Kekela)
The Queen\'s University Medical Group
Honolulu, HI
- $303,539 USD / year
May engage in academic medical/clinical education, training, supervision, evaluation, and research as agreed upon and/or directed by the Program Chief.
Added 1 min ago
Wireless Sales Manager - W1386/W0199/W3459/W1125/W1421
OSL Retail Services Inc
PONTIAC, IL · LINCOLN, IL · BLOOMINGTON, IL · Normal, IL · WASHINGTON, IL
…potential to make more!) Enjoy paid vacation, comprehensive training, and career development opportunities designed to foster your growth. Additionally, through our Employee Assistance…
Added 1 min ago
Business Operations Manager-Legal
Cisco Systems, Inc.
Remote, United States
8+ years of professional experience in business operations, executive program management, or strategic operations within a corporate legal or technology environment.
Added 1 min ago
Stock Plan Services Trade Desk Associate
Empower Retirement, LLC
Remote, United States
Active FINRA Series 7 registration required
Added 2 mins ago
Senior District Business Manager, Neuroscience - Cobenfy - Central LA
Karuna Therapeutics, Inc.
Los Angeles, CA
Sourcing, recruiting, onboarding and training Therapeutic Area Specialists to support launch of COBENFY.
Added 2 mins ago
GC
Programs and Services Specialist - Categorically Funded - Transfer (3 Positions)
Glendale Community College
Glendale, CA
- $5,838.45 to $7,451.51 USD / month
About Fresh Success: Staff in positions assigned to the Fresh Success: CalFresh/SNAP Employment & Training program report to the Program Manager, Student Basic Needs. Fresh Success provides…
Added 2 mins ago
Professional Practice Assistant or Associate Professor-Live Animal Surgery
Utah State University
Logan, UT
Oversee patient selection, preoperative assessment, perioperative management, postoperative recovery, and clinical documentation for teaching cases.
Added 2 mins ago
AE
Speech-Language Pathologist (Center-Based Role)
AnthroMed Education (School Services)
Garden City, MI
- $48 to $60 USD / hour
…15 years old across a variety of needs within a center-based program. You will collaborate with other SLPs in the building alongside a multidisciplinary team to support…
Added 2 mins ago
EI
Global Serialization (Supply Chain) Co-op
Eisai Inc.
NC
- $25 USD / hour
Must be currently enrolled in a Bachelors degree program in Supply Chain Management, Operations, Business, Industrial Engineering, Logistics, or a related field.
Added 2 mins ago
Cook
DoubleTree by Hilton Deerfield Beach Boca Raton
Deerfield Beach
Follow guidelines related to sustainability practices related to HHM’s EarthView program.
Added 2 mins ago
Front Office Supervisor
Albert
Fredericksburg, TX
Possess a thorough understanding of the Property Management System
Added 2 mins ago
J
Clean Tech Instuctor - HVAC Program
Saint Paul, MN
- $26.52 to $37.2 USD / hour
…designated curriculum to learners in GESMN’s classroom and training labs. This position plays an essential role in ensuring course content is delivered at a consistently high quality that…
Added 2 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Napa, CA
…professional level grooming staff, provide coaching, feedback, training, and performance evaluations, while fostering a positive and collaborative work environment that encourages teamwork,…
Added 2 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Petaluma, CA
…professional level grooming staff, provide coaching, feedback, training, and performance evaluations, while fostering a positive and collaborative work environment that encourages teamwork,…
Added 2 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Merced, CA
Successful completion of the Pet Stylist Apprentice program with Petco, or previous experience as a professional groomer and/or completion of a technical grooming training program
Added 2 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Seekonk, MA
Successful completion of the Pet Stylist Apprentice program with Petco, or previous experience as a professional groomer and/or completion of a technical grooming training program
Added 2 mins ago
AC
Apartment Maintenance Manager
AIR Communities
Cambridge, MA
- $80,000 to $90,000 USD / year
Oversee all aspects of property maintenance, including service requests, preventative maintenance, apartment turns, and vendor management
Added 2 mins ago
AC
Apartment Community Manager
AIR Communities
Charlotte, NC
- $90,000 to $100,000 USD / year
Oversee all aspects of property maintenance, including service requests, preventative maintenance, apartment turns, and vendor management
Added 2 mins ago
AC
Multisite Community Manager - Lenox Village Town Center & Lenox Regent
AIR Communities
Nashville, TN
- $87,000 to $92,000 USD / year
At least 4 years of experience with sales, customer service, and asset management ideally in property management or similar industry (hospitality, retail, restaurants etc.)
Added 2 mins ago
PC
Area Oversight Nurse - RN
Prestige Care
Salem, OR
- $95,000 to $115,000 USD / year
Must have current, unencumbered RN license in the state of practice

Closed listing

Maximus

Customer Service Representative - Help Desk

Washington, DC, United States

$21.53

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $21.53
Posting language: English
Posted: Nov 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is a trusted federal partner supporting mission critical programs for the Centers for Medicare & Medicaid Services (CMS). Through these partnerships, Maximus delivers compliant, mission driven services that help millions access vital healthcare information and benefits.

This position will support our Centers for Medicare & Medicaid Services (CMS). The Helpdesk is integral to this program, delivering comprehensive assistance to diverse user groups, including Primary Manufacturers, Dispensing Entities, Contractors, and CMS staff, offering key services such as:

Resetting user IDs and passwords
Unlocking accounts
Addressing system access challenges, troubleshooting multi factor authenticator issues (MFA)
Managing profile updates including approval and rejection of role requests.
Assisting with navigating the MTF portal
Addressing inquiries related to reports, files, data exchange and supporting documentation.

While this position is primarily assigned to support the MTF program, candidates should be aware that based on business needs, work assignments may include training and temporary or ongoing support for other programs/work queues within the broader BOSC program. Flexibility and adaptability to shifting priorities is essential.

This position is fully remote. Employment is contingent upon successful completion of a CMS client vetting process after offer acceptance.

Essential Duties and Responsibilities:

Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
Install and support a variety of PC operating systems.
Diagnose, resolve, and follow up on issues relating to various user concerns.
Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
Serve as a technical liaison to project managers as needed.
Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
Perform other duties as may be assigned by management.

Job-Specific Essential Duties and Responsibilities:

Provide remote support and resolve issues for users whom may be at remote offices or home office users.
Identify areas deserving attention in the technical support environment, and consult with management.
Ensure tickets are accurately documented and resolved in a timely manner.
Work within the team framework created by management and work with team members on assigned projects.
Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.

Job-Specific Minimum Requirements:

High School diploma or equivalent with 1+ years of experience.
Candidates must be available to work Monday-Friday, 7:00 AM-7:45 PM EST.
Strong verbal and written communication /customer service skills.
Strong analytical and problem-solving skills.
Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
Highly detail-oriented, organized, timely, and customer service-oriented.
Ability to work well independently and in a team setting.
Must be able to successfully complete the CMS client vetting process as a condition of employment.
Adaptable, flexible and able to deal with ambiguity and change.
Excellent oral and written communication and customer service skills.
Excellent attention to detail and good analytical skills.

Minimum Requirements

'- High School diploma or equivalent with 0-2 years of experience.

May have additional training or education in area of specialization.
Works on assignments that are routine in nature, with responsibilities easily learned on the job.
Acquires job skills and learns applicable policies and procedures to complete routine tasks.
Able to read, understand & perform assignments within prescribed guidelines.
Communicates routine information in a clear and accurate way with internal & external contacts.

Preferred Skills and Qualifications:

May have additional training or education in area of specialization.
Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
Experience with and/or ability to use call center telephony equipment.
Experience in customer support or call center support.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project).
Government experience preferred.

#techjobs #clearance #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$21.53

Maximum Salary

$21.53

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Jobs in the United States