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Staff SW QA Engineer
Dexcom
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…engineering, quality, regulatory, clinical, cybersecurity, and business leaders to drive continuous improvements to SDLC, and quality excellence throughout the product lifecycle. Influences…
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VP - Real Estate Corporate Banking - Credit Delivery
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VP - Real Estate Corporate Banking - Credit Delivery
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…portfolio maintenance activities, data integrity, and client support. Collaborate with deal team to maintain data integrity on existing portfolio and identify credit worthy projects within…
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GME Program Coordinator
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Principal Account Manager, Hyperscaler
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- $142,800 to $287,700 USD / year
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Procurement Agent
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…resources through contracts and agreements. The candidate will support Boeing Global Services Commercial Modifications & Conversions…
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Senior FPGA Digital Design & Development Engineer (Hybrid)
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…that you live within commuting distance of our Milpitas, CA office and commute to the office 2-3 days per…
Added 7 mins ago
UO
Student Advisor (5155C), Cal Student Central #89836
University of California, Berkeley
CA
- $39.24 to $39.56 USD / hour
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Added 8 mins ago
Senior Director of Programs
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Senior Campaign Manager
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Care Management Specialist II
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…inquiries. This Specialist is responsible for managing all lines of business. In this role you will work independently and apply your understanding of a variety of complex lines of business…
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Environmental Investigator III
City of Houston
Houston, TX
- $34.12 to $35.18 USD / hour
…mechanics, engineers, scientists, planners, regulatory and business personnel. The City of Houston Water and Wastewater Utility is a regulated public health agency governed by federal and…
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Senior Staff Analyst
City of Houston
Houston, TX
The Finance Director’s Office Senior Staff Analyst will play an intricate role completing special projects, and develop reports for the director, coordinating with City Departments for…
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SENIOR STAFF ANALYST - UNMANNED AIRCRAFT SYSTEMS MANAGER
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Develop, implement, and manage a comprehensive UAS program that enables HAS business units to use drones for operations, inspections, maintenance, planning, and other airport needs.
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Administrative Supervisor
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Provides day-to-day administrative and operational supervision for assigned Health Center activities to support efficient operations and delivery of services.
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Commercial Real Estate Senior Credit Analyst (multiple levels)
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Bank location three (3) or more days per week
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Commercial Real Estate (CRE) - Senior Underwriter
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Bank location three (3) or more days per week
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Commercial Real Estate (CRE) - Senior Underwriter
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Bank location three (3) or more days per week
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Procedure Scheduler
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- $21 to $23 USD / hour
…scheduling, healthcare customer service, patient access or a medical office strongly preferred.Experience in gastroenterology, surgery, endoscopy or procedural scheduling…
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Project Coordinator / Administrative Specialist
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- $20 to $25 USD / hour
DescriptionPosition SummaryWe are seeking a highly organized and detail-oriented Construction Project Coordinator to support a busy hospital construction and facilities department. This…
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Fleet Operations Coordinator
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- $23 to $26 USD / hour
Support process improvement initiatives aimed at enhancing fleet performance and customer satisfaction.
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Desktop Support Technician
TEKsystems
Knoxville, TN
- $24 to $27 USD / hour
Support Microsoft Windows operating systems, Office 365 (including Outlook), and other business applications used by field and corporate employees.
Added 10 mins ago
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IT Support Analyst
TEKsystems
Englewood, CO
- $20 to $28 USD / hour
The employee must have sufficient visual acuity to configure computer equipment, review screens, and read technical documentation
Added 10 mins ago
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Member Experience Associate - $21/hour + Commission
AAA Northern California, Nevada & Utah
Helena, MT
- $21 USD / hour
Must have availability on Saturdays

Closed listing

Maximus

Customer Service Representative - Help Desk

Springfield, IL, United States

$21.53

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $21.53
Posting language: English
Posted: Nov 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is a trusted federal partner supporting mission critical programs for the Centers for Medicare & Medicaid Services (CMS). Through these partnerships, Maximus delivers compliant, mission driven services that help millions access vital healthcare information and benefits.

This position will support our Centers for Medicare & Medicaid Services (CMS). The Helpdesk is integral to this program, delivering comprehensive assistance to diverse user groups, including Primary Manufacturers, Dispensing Entities, Contractors, and CMS staff, offering key services such as:

Resetting user IDs and passwords
Unlocking accounts
Addressing system access challenges, troubleshooting multi factor authenticator issues (MFA)
Managing profile updates including approval and rejection of role requests.
Assisting with navigating the MTF portal
Addressing inquiries related to reports, files, data exchange and supporting documentation.

While this position is primarily assigned to support the MTF program, candidates should be aware that based on business needs, work assignments may include training and temporary or ongoing support for other programs/work queues within the broader BOSC program. Flexibility and adaptability to shifting priorities is essential.

This position is fully remote. Employment is contingent upon successful completion of a CMS client vetting process after offer acceptance.

Essential Duties and Responsibilities:

Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
Install and support a variety of PC operating systems.
Diagnose, resolve, and follow up on issues relating to various user concerns.
Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
Serve as a technical liaison to project managers as needed.
Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
Perform other duties as may be assigned by management.

Job-Specific Essential Duties and Responsibilities:

Provide remote support and resolve issues for users whom may be at remote offices or home office users.
Identify areas deserving attention in the technical support environment, and consult with management.
Ensure tickets are accurately documented and resolved in a timely manner.
Work within the team framework created by management and work with team members on assigned projects.
Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.

Job-Specific Minimum Requirements:

High School diploma or equivalent with 1+ years of experience.
Candidates must be available to work Monday-Friday, 7:00 AM-7:45 PM EST.
Strong verbal and written communication /customer service skills.
Strong analytical and problem-solving skills.
Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
Highly detail-oriented, organized, timely, and customer service-oriented.
Ability to work well independently and in a team setting.
Must be able to successfully complete the CMS client vetting process as a condition of employment.
Adaptable, flexible and able to deal with ambiguity and change.
Excellent oral and written communication and customer service skills.
Excellent attention to detail and good analytical skills.

Minimum Requirements

'- High School diploma or equivalent with 0-2 years of experience.

May have additional training or education in area of specialization.
Works on assignments that are routine in nature, with responsibilities easily learned on the job.
Acquires job skills and learns applicable policies and procedures to complete routine tasks.
Able to read, understand & perform assignments within prescribed guidelines.
Communicates routine information in a clear and accurate way with internal & external contacts.

Preferred Skills and Qualifications:

May have additional training or education in area of specialization.
Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
Experience with and/or ability to use call center telephony equipment.
Experience in customer support or call center support.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project).
Government experience preferred.

#techjobs #clearance #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$21.53

Maximum Salary

$21.53

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Jobs in the United States