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Senior Consulting Actuary (FSA) - Medicaid (CMH Health)
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Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
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Human Resources Coordinator, Senior
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Head of Preserve & Digital Service
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Program Coordinator II (National Center for Infrastructure Transformation - NCIT)
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Security Engineer, GRC
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- $123,000 to $172,000 USD / year
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Added 3 mins ago
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Part Time Electrician
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Support red-line or as-builts on project site
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Director of Quality
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Associate Director, Project Management & Operations – (Translational Medicine, CLIA, & Bioanalysis)
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Dairy Manufacturing Maintenance Supervisor - 3rd Shift
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Senior Medical Science Liaison - Mid-Atlantic North (PA, DC, DE, MD)
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…information with health care professionals (HCPs) involved with the management of myeloproliferative neoplasms (MPNs). As a key member of the Medical Affairs Team, you will facilitate and…
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Medical Science Liaison - Mid-Atlantic North (PA, DC, DE, MD)
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Mechanical Engineer I
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Quanta Power Solutions is seeking a motivated Mechanical Engineer I to support the design and development of mechanical systems for power generation, renewable energy, battery energy…
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Analytics Intern (Summer 2027) - Webster, TX
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Under close supervision, the successful candidate may assist with the following: project management, project planning, process mapping, data analysis, workflow documentation, learning…
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Participate in team daily SQCDP project and daily tool / FOD management
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Lead Applied AI Engineer
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Own project architecture: Design and oversee architectures spanning RF and sensor-data pipelines, AI/ML integrations, services, APIs, databases, user interfaces, Open RAN integrations, and…
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Lead Applied AI Engineer
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Own project architecture: Design and oversee architectures spanning RF and sensor-data pipelines, AI/ML integrations, services, APIs, databases, user interfaces, Open RAN integrations, and…
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Financial Analyst - SME
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We are looking for an experienced Financial Analyst to join our technology-based program supporting a key government customer. In this role, you will provide long-term (strategic) and…
Added 6 mins ago
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Machine Operator, Cutting (Nights)
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- $41,184 to $44,928 USD / year
…materials carefully sourced from eco-friendly partners that support social change and community…
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Quality Control Manager - Heavy Civil
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Coordinate with Level 2 mix designers, third-party testing laboratories, project management teams, and field personnel.

Closed listing

Maximus

Customer Service Representative - Help Desk

Springfield, IL, United States

$21.53

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $21.53
Posting language: English
Posted: Nov 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is a trusted federal partner supporting mission critical programs for the Centers for Medicare & Medicaid Services (CMS). Through these partnerships, Maximus delivers compliant, mission driven services that help millions access vital healthcare information and benefits.

This position will support our Centers for Medicare & Medicaid Services (CMS). The Helpdesk is integral to this program, delivering comprehensive assistance to diverse user groups, including Primary Manufacturers, Dispensing Entities, Contractors, and CMS staff, offering key services such as:

Resetting user IDs and passwords
Unlocking accounts
Addressing system access challenges, troubleshooting multi factor authenticator issues (MFA)
Managing profile updates including approval and rejection of role requests.
Assisting with navigating the MTF portal
Addressing inquiries related to reports, files, data exchange and supporting documentation.

While this position is primarily assigned to support the MTF program, candidates should be aware that based on business needs, work assignments may include training and temporary or ongoing support for other programs/work queues within the broader BOSC program. Flexibility and adaptability to shifting priorities is essential.

This position is fully remote. Employment is contingent upon successful completion of a CMS client vetting process after offer acceptance.

Essential Duties and Responsibilities:

Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
Install and support a variety of PC operating systems.
Diagnose, resolve, and follow up on issues relating to various user concerns.
Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
Serve as a technical liaison to project managers as needed.
Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
Perform other duties as may be assigned by management.

Job-Specific Essential Duties and Responsibilities:

Provide remote support and resolve issues for users whom may be at remote offices or home office users.
Identify areas deserving attention in the technical support environment, and consult with management.
Ensure tickets are accurately documented and resolved in a timely manner.
Work within the team framework created by management and work with team members on assigned projects.
Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.

Job-Specific Minimum Requirements:

High School diploma or equivalent with 1+ years of experience.
Candidates must be available to work Monday-Friday, 7:00 AM-7:45 PM EST.
Strong verbal and written communication /customer service skills.
Strong analytical and problem-solving skills.
Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
Highly detail-oriented, organized, timely, and customer service-oriented.
Ability to work well independently and in a team setting.
Must be able to successfully complete the CMS client vetting process as a condition of employment.
Adaptable, flexible and able to deal with ambiguity and change.
Excellent oral and written communication and customer service skills.
Excellent attention to detail and good analytical skills.

Minimum Requirements

'- High School diploma or equivalent with 0-2 years of experience.

May have additional training or education in area of specialization.
Works on assignments that are routine in nature, with responsibilities easily learned on the job.
Acquires job skills and learns applicable policies and procedures to complete routine tasks.
Able to read, understand & perform assignments within prescribed guidelines.
Communicates routine information in a clear and accurate way with internal & external contacts.

Preferred Skills and Qualifications:

May have additional training or education in area of specialization.
Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
Experience with and/or ability to use call center telephony equipment.
Experience in customer support or call center support.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project).
Government experience preferred.

#techjobs #clearance #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$21.53

Maximum Salary

$21.53

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