Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
E
On-Premise Activation Specialist
Enthuse-Marketing
Boston, MA
- $75,000 to $90,000 USD / year
Ensure activation activity, consumer engagement, social content, product handling, and point-of-sale materials remain within approved program guidelines.
Added just now
Room Attendant - Housekeeper
Fairfield Inn & Suites Notre Dame - South Bend
South Bend, IN
Perform other duties as requested by management.
Added just now
Ophthalmic Account Manager
ForTec Medical
Atlanta, GA
Drive increased utilization within existing accounts by training staff to implement the ForTec CATALYS Practice Development Program materials and strategies within their practices.
Added just now
LAW ENFORCEMENT INVESTIGATOR II - 79000730
State of Florida
WEST PALM BEACH, FL
Click on the ‘Florida Law Enforcement Bonus Payment Program’ tab in this link to see if you qualify.
Added just now
A
Entry-Level GIS Specialist
AECOM
Honolulu, HI
- $43,000 to $58,000 USD / year
…of a team of GIS Specialists supporting the MCB Hawaii IGI&S Program with GIS data management, geospatial analysis and modeling, cartographic product development, and technical support. A…
Added just now
A
Senior Dam Engineer / Project Manager
AECOM
Oakland, CA
- $146,000 to $220,000 USD / year
…lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn…
Added just now
A
Wastewater Treatment Project Manager
AECOM
Cleveland, OH
- $120,000 to $180,000 USD / year
…lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn…
Added just now
Qualified Medication Aide
Wellpath
Indianapolis, IN
Completed QMAP training and passed competency evaluation in accordance with program requirements.
Added just now
W
Licensed Mental Health Professional - Full time Evenings
Wellpath
Mount Clemens, MI
- Full-time
Employee Assistance Program (EAP) including free counseling and health coaching
Added just now
Medical Assistant - Behavioral Health
East Bay Community Action Program
Barrington, RI
Completion of a medical assistant training program
Added just now
Molecular Laboratory Technologist, Tues-Sat, Days
NeoGenomics Laboratories
Durham, NC
…do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We…
Added just now
Exercise Coordinator - MCTP
NEMEAN SOLUTIONS LLC
Leavenworth, KS
…Cybersecurity, Special Operations Forces (SOF) Exercise and Training, and niche Program Support and Professional Services to Federal and State Agencies supporting the US Government Defense,…
Added 1 min ago
Lead Veterinary Receptionist/ Office Manager
Alliance Animal Health
Indianapolis, IN
Participate in hiring, onboarding, and training new CSR team members.
Added 1 min ago
Exceptional Student Services Instructional Assistant - Specialized Program
Peoria Unified School District
Glendale, AZ
Position Title: Exceptional Student Services Instructional Assistant - Specialized Program
Added 1 min ago
Inspector
VSC Fire & Security
Texarkana, AR
Maintain proper Risk Management and Safety procedures on all job sites per VSC policies.
Added 1 min ago
Production Manager
MiTek USA Inc
Zephyrhills, FL
…time for corrective action, and supervising the performance of program functional task elements such as quality assurance, safety, and…
Added 1 min ago
Counter Sales Associate II
Johnstone Supply LLC
RICHLAND, MS
…sales products and systems through technical and on-the-job training and experience. The Counter Sales Associate II fulfills customer HVAC/R product needs by providing HVAC/R information,…
Added 1 min ago
Catering Coordinator
Panera Bread
Miramar, FL
You have excellent organizational & time-management skills.
Added 1 min ago
Catering Coordinator
Panera Bread
Pembroke Pines, FL
You have excellent organizational & time-management skills.
Added 1 min ago
General Manager
Exchange
South Bend, IN
Understand completely all procedures, standards, specifications, guidelines, and training programs, operating daily in alignment with core PHG Values,
Added 1 min ago
SC
Social Services Worker 2 - PCN #14021
SOUTH CENTRAL OHIO JOB AND FAMILY SERVICES
Chillicothe, OH
- $20 to $28.35 USD / hour
…services after determining need through assessment; conducts home management program including on-site as necessary (e.g., teaching family life skills & other specialized services);…
Added 1 min ago
Catering Coordinator
Panera Bread
Gahanna, OH
You have excellent organizational & time-management skills.
Added 1 min ago
AD
Dental Office Manager
Aspen Dental
Hampton, VA
- $55,000 to $65,000 USD / year
…world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our…
Added 1 min ago
Assistant General Manager
Panera Bread
Oak Lawn, IL
…day, and grow the business- while taking ownership on hiring, training, and development at your…
Added 1 min ago
Catering Lead
Panera Bread
Richardson, TX
Complete basic food safety understanding and practice training. (Food Handler’s Card, as required by law).

Closed listing

Maximus

Customer Service Representative - Help Desk

Springfield, IL, United States

$21.53

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.53
Posting language: English
Posted: Nov 10, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Maximus is a trusted federal partner supporting mission critical programs for the Centers for Medicare & Medicaid Services (CMS). Through these partnerships, Maximus delivers compliant, mission driven services that help millions access vital healthcare information and benefits.

This position will support our Centers for Medicare & Medicaid Services (CMS). The Helpdesk is integral to this program, delivering comprehensive assistance to diverse user groups, including Primary Manufacturers, Dispensing Entities, Contractors, and CMS staff, offering key services such as:

Resetting user IDs and passwords
Unlocking accounts
Addressing system access challenges, troubleshooting multi factor authenticator issues (MFA)
Managing profile updates including approval and rejection of role requests.
Assisting with navigating the MTF portal
Addressing inquiries related to reports, files, data exchange and supporting documentation.

While this position is primarily assigned to support the MTF program, candidates should be aware that based on business needs, work assignments may include training and temporary or ongoing support for other programs/work queues within the broader BOSC program. Flexibility and adaptability to shifting priorities is essential.

This position is fully remote. Employment is contingent upon successful completion of a CMS client vetting process after offer acceptance.

Essential Duties and Responsibilities:

Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
Install and support a variety of PC operating systems.
Diagnose, resolve, and follow up on issues relating to various user concerns.
Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
Serve as a technical liaison to project managers as needed.
Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
Perform other duties as may be assigned by management.

Job-Specific Essential Duties and Responsibilities:

Provide remote support and resolve issues for users whom may be at remote offices or home office users.
Identify areas deserving attention in the technical support environment, and consult with management.
Ensure tickets are accurately documented and resolved in a timely manner.
Work within the team framework created by management and work with team members on assigned projects.
Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.

Job-Specific Minimum Requirements:

High School diploma or equivalent with 1+ years of experience.
Candidates must be available to work Monday-Friday, 7:00 AM-7:45 PM EST.
Strong verbal and written communication /customer service skills.
Strong analytical and problem-solving skills.
Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
Highly detail-oriented, organized, timely, and customer service-oriented.
Ability to work well independently and in a team setting.
Must be able to successfully complete the CMS client vetting process as a condition of employment.
Adaptable, flexible and able to deal with ambiguity and change.
Excellent oral and written communication and customer service skills.
Excellent attention to detail and good analytical skills.

Minimum Requirements

'- High School diploma or equivalent with 0-2 years of experience.

May have additional training or education in area of specialization.
Works on assignments that are routine in nature, with responsibilities easily learned on the job.
Acquires job skills and learns applicable policies and procedures to complete routine tasks.
Able to read, understand & perform assignments within prescribed guidelines.
Communicates routine information in a clear and accurate way with internal & external contacts.

Preferred Skills and Qualifications:

May have additional training or education in area of specialization.
Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
Experience with and/or ability to use call center telephony equipment.
Experience in customer support or call center support.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project).
Government experience preferred.

#techjobs #clearance #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$21.53

Maximum Salary

$21.53

About employer

Report this job