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IL
Submarine Propulsion Plant Engineering Analyst
IQUASAR LLC
Philadelphia, PA
- $90,000 to $110,000 USD / year
…matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating…
Added just now
IL
Nuclear Submarine PPEA Technical Analyst
IQUASAR LLC
Philadelphia, PA
- $80,000 to $92,500 USD / year
Formal nuclear power training required, either U.S. Navy Nuclear Power School or equivalent structure civilian nuclear power training program.
Added just now
Administrative Coordinator
Boston University
Boston, MA
…qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of…
Added 2 mins ago
Box Truck Driver
WM
Sturtevant, WI
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 2 mins ago
W
CDL Truck Driver Swing POL Benefits Day 1
WM
Phoenix, AZ
- $26.5 USD / hour
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 3 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
DEPEW, NY
- $17 to $23.25 USD / hour
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an…
Added 3 mins ago
W
Shift Lead
Walgreens
DEPEW, NY
- $18.5 to $23.5 USD / hour
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the…
Added 3 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
HENDERSON, NV
- $17 to $23.25 USD / hour
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an…
Added 3 mins ago
W
Certified Pharmacy Technician
Walgreens
WESTCHESTER, IL
- $18 to $21.5 USD / hour
Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of…
Added 3 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
HONOLULU, HI
- $17 to $23.25 USD / hour
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an…
Added 3 mins ago
W
Shift Lead
Walgreens
LAKE MARY, FL
- $17.5 to $22.5 USD / hour
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the…
Added 3 mins ago
W
Shift Lead
Walgreens
LITCHFIELD PARK, AZ
- $17.5 to $22.5 USD / hour
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the…
Added 3 mins ago
W
Pharmacy Customer Service Associate
Walgreens
TUCSON, AZ
- $16.45 to $20 USD / hour
Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Added 3 mins ago
Principal Cloud Platform Engineer
Salem Five Bank
Salem, MA
Develop reusable platform standards and automation using Infrastructure as Code, configuration management, scripting, APIs, and CI/CD.
Added 3 mins ago
AS
Technical Program Product Man 3058565
Apex Systems Inc.
North Reading, MA
- $64 to $74 USD / hour
This organization requires a skilled professional to build and manage the comprehensive quality management system. The successful candidate will drive the quality gates for new program…
Added 3 mins ago
Mgr, Market & Product Dev - Seedway - Lakeland, FL
GROWMARK, Inc.
Lakeland, FL
Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.
Added 3 mins ago
Assistant Banquet Manager
Crescent Hotels & Resorts
Syracuse, NY
401K matching program for eligible associates
Added 3 mins ago
AP
Physical Therapy Aide
Athletico Physical Therapy
Chicago, IL
- $17.05 to $20 USD / hour
Attention to detail and time management skills are required
Added 4 mins ago
K
Immediate Dean of School Culture (High School)
KIPP
Jacksonville, FL
- $62,000 USD / year
…develop a strong classroom culture and model for student behavior management systems. They will work with scholars and families to improve student behavior to ensure academic success in the…
Added 4 mins ago
Midwest Division Development Writer
The Nature Conversancy
Remote_IL, IL
Act independently within broad program goals to prioritize tasks in the absence of specific instructions and exercise independent judgment to identify and solve problems.
Added 4 mins ago
Midwest Division Development Writer
The Nature Conversancy
Remote_WI, WI
Act independently within broad program goals to prioritize tasks in the absence of specific instructions and exercise independent judgment to identify and solve problems.
Added 4 mins ago
A
Copy of Commercial Manager
AECOM
Baltimore, MD
- $160,000 to $240,000 USD / year
AECOM is the delivery partner for Amtrak on the BPTR Program that will upgrade a ten-mile section of the Northeast Corridor (NEC), America’s busiest passenger rail line. The delivery…
Added 4 mins ago
EH&S Intern
Arcadis
Middletown, CT
…hands-on experience through site visits, inspections, audits, training sessions, and meetings. You may also assist with collecting environmental samples and analyzing data to support client…
Added 4 mins ago
Store Assistant Manager
CK Circle K Stores Inc.
United States
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 4 mins ago
EB
Director, Social Commerce Affiliates
e.l.f. Beauty
NY
- $155,000 to $185,000 USD / year
teams, you will scale our affiliate program across channels.

Maximus

Customer Service Representative - Help Desk

Hartford, CT, United States

$21.53

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Job details

Pay: $21.53
Posting language: English
Posted: Nov 10, 2026

Original job description

Maximus is a trusted federal partner supporting mission critical programs for the Centers for Medicare & Medicaid Services (CMS). Through these partnerships, Maximus delivers compliant, mission driven services that help millions access vital healthcare information and benefits.

This position will support our Centers for Medicare & Medicaid Services (CMS). The Helpdesk is integral to this program, delivering comprehensive assistance to diverse user groups, including Primary Manufacturers, Dispensing Entities, Contractors, and CMS staff, offering key services such as:

Resetting user IDs and passwords
Unlocking accounts
Addressing system access challenges, troubleshooting multi factor authenticator issues (MFA)
Managing profile updates including approval and rejection of role requests.
Assisting with navigating the MTF portal
Addressing inquiries related to reports, files, data exchange and supporting documentation.

While this position is primarily assigned to support the MTF program, candidates should be aware that based on business needs, work assignments may include training and temporary or ongoing support for other programs/work queues within the broader BOSC program. Flexibility and adaptability to shifting priorities is essential.

This position is fully remote. Employment is contingent upon successful completion of a CMS client vetting process after offer acceptance.

Essential Duties and Responsibilities:

Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
Install and support a variety of PC operating systems.
Diagnose, resolve, and follow up on issues relating to various user concerns.
Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
Serve as a technical liaison to project managers as needed.
Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
Perform other duties as may be assigned by management.

Job-Specific Essential Duties and Responsibilities:

Provide remote support and resolve issues for users whom may be at remote offices or home office users.
Identify areas deserving attention in the technical support environment, and consult with management.
Ensure tickets are accurately documented and resolved in a timely manner.
Work within the team framework created by management and work with team members on assigned projects.
Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.

Job-Specific Minimum Requirements:

High School diploma or equivalent with 1+ years of experience.
Candidates must be available to work Monday-Friday, 7:00 AM-7:45 PM EST.
Strong verbal and written communication /customer service skills.
Strong analytical and problem-solving skills.
Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
Highly detail-oriented, organized, timely, and customer service-oriented.
Ability to work well independently and in a team setting.
Must be able to successfully complete the CMS client vetting process as a condition of employment.
Adaptable, flexible and able to deal with ambiguity and change.
Excellent oral and written communication and customer service skills.
Excellent attention to detail and good analytical skills.

Minimum Requirements

'- High School diploma or equivalent with 0-2 years of experience.

May have additional training or education in area of specialization.
Works on assignments that are routine in nature, with responsibilities easily learned on the job.
Acquires job skills and learns applicable policies and procedures to complete routine tasks.
Able to read, understand & perform assignments within prescribed guidelines.
Communicates routine information in a clear and accurate way with internal & external contacts.

Preferred Skills and Qualifications:

May have additional training or education in area of specialization.
Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
Experience with and/or ability to use call center telephony equipment.
Experience in customer support or call center support.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project).
Government experience preferred.

#techjobs #clearance #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$21.53

Maximum Salary

$21.53

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More about this job

Skills

Customer service
Technical support
CMS
Troubleshooting
Documentation
Communication skills
Problem solving
Adaptability
Attention to detail
Analytical skills
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio

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