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Added 23 mins ago
Patient Service Representative Associate Resource
Corewell Health Corporate
Holland, MI
SITE - Care Center Lakewood - 588 E Lakewood - Holland
Added 23 mins ago
Patient Services Representative Cardiology
Corewell Health Corporate
Holland, MI
As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide…
Added 25 mins ago
Nursing Services Manager
UHS
WINSTON-SALEM, NC
…Partial Hospitalization and Intensive Outpatient Treatment Program to ensure the continuum of care for our patients. Old Vineyard is accredited by The Joint Commission and certified by the…
Added 25 mins ago
Network Supply Planning Specialist
Henkel
Madison Heights, MI
Serve as the business representative for the implementation of Henkel's next-generation Supply Chain Planning solution replacing SAP APO.
Added 32 mins ago
FM
CVOR RN - Cardiovascular OR - Travel Nurse
Fusion Medical Staffing
Saint Louis, MO
- $2,765.86 to $2,942.4 USD / week
Actively participate in Universal Protocol and timeout to confirm patient identity, procedure, and surgical site
Added 58 mins ago
SJ
Medication Manager
SAINT JOHNS PROGRAM FOR REAL CHANGE
Sacramento, CA
- $20 to $25 USD / hour
Saint John’s Program for Real Change mission is to provide a safe space for women and children to heal and develop the skills necessary to transform their lives. We accomplish our mission…
Added 1 hour ago
Customer Service Representative - Help Desk
Maximus
Montgomery, AL
This position will support our Centers for Medicare & Medicaid Services (CMS). The Helpdesk is integral to this program, delivering comprehensive assistance to diverse user groups,…
Added 1 hour ago
Clinical Assistant- Reserve Staffing (48404)
CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA
Charlotte, NC
Graduate of an International Council of Accreditation (ICA) accredited clinical training program OR completion of an International Joint Commission on Allied Health Personnel in…
Added 1 hour ago
SS
Site Director Sub
South Sound YMCA
Olympia, WA
- $24 USD / hour
…development, healthy living and social responsibility. The Site Director sub directs, and supervises the site activities of the School Age Child Care Program of the South Sound YMCA in the…
Added 1 hour ago
Member Services Educator I
PSRS
Jefferson City, MO
We offer a flexible, employee-friendly work environment with ample on-site parking and scheduling flexibility within our standard office hours of 7:30 a.m. to 4:30 p.m., Monday through…
Added 1 hour ago
Research Software Engineer I (Onsite)
United States
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s…
Added 2 hours ago
Principal Actuation Systems Electrical Lead
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tewksbury, MA
…manage medium-sized or multiple smaller projects around assigned program work, mentor other professionals, and provide input to the development of strategic vision for functional and…
Added 2 hours ago
Principal Computer-Aided Design (CAD) Configuration Management
RTX Corporation
andover, MA
The Hardware Design Integrity (HWDI) department enables program execution quality and on-time-delivery by ensuring integrity, compliance, security and process efficiency of our technical…
Added 2 hours ago
Senior Systems Engineer (ONSITE)
Collins Aerospace
Marlborough, MA
…AEHF, EHF, X-Band, Ka-Band, Ku-Band, C-Band, and PTW), Line-of-Site (LOS) Radio Terminals and Secure Switching…
Added 2 hours ago
Manufacturing Electrical Engineering Co-Op (Spring/Summer 2027)
RTX
United States
Supporting or leading site support initiatives with a technical focus.
Added 2 hours ago
Systems Engineering Intern (Summer 2027), SAOC, Cedar Rapids, IA (Onsite)
RTX
United States
…locations, regardless of whether the role is designated as on-site, hybrid or…
Added 2 hours ago
Industrial Engineering Co-op (Summer/Fall 2027)
RTX
United States
…locations, regardless of whether the role is designated as on-site, hybrid or…
Added 2 hours ago
Senior Principal Systems Engineer / SME (Cyber & Analytics)
RTX
United States
Added 2 hours ago
FS
Court Reporter, Realtime Steno/Voice Writing (Part-time, Permanent)
Fresno Superior Court
Fresno, CA
- $44.58 to $54.21 USD / hour
- Part-time
…presented at trials and other court hearings, utilizes the realtime program and transcribes and provides typed transcripts pursuant to standards promulgated by statutes, rules, regulations…
Added 2 hours ago
FS
Court Reporter, Realtime Steno/Voice Writing (Per Diem)
Fresno Superior Court
Fresno, CA
- $60 USD / hour
…presented at trials and other court hearings, utilizes the realtime program and transcribes and provides typed transcripts pursuant to standards promulgated by statutes, rules, regulations…
Added 2 hours ago
MC
Part Time Community Health Technician
Macomb County
United States
- Part-time
This position is located in the WIC program of the health department located in Clinton Twp
Added 2 hours ago
Facilities Design Civil Engineer Trainee
State of Connecticut
Newington, CT
The convenience of an on-site, low-cost fitness center, on-site cafeteria, and Electric Vehicle (EV) charging at our Newington, CT, Headquarters facility. All DOT facilities have ample free…
Added 2 hours ago
Insurance Authorization Specialist - Lead
The US Oncology Network
Frisco, TX
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be…
Added 2 hours ago
Onsite - Patient Services Coordinator
The US Oncology Network
Eugene, OR
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be…
Added 2 hours ago
Pre Services Coordinator - Town Center
The US Oncology Network
Las Vegas, NV
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be…

Closed listing

Maximus

Customer Service Representative - Help Desk

Lansing, MI, United States

$21.53

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $21.53
Posting language: English
Posted: Nov 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is a trusted federal partner supporting mission critical programs for the Centers for Medicare & Medicaid Services (CMS). Through these partnerships, Maximus delivers compliant, mission driven services that help millions access vital healthcare information and benefits.

This position will support our Centers for Medicare & Medicaid Services (CMS). The Helpdesk is integral to this program, delivering comprehensive assistance to diverse user groups, including Primary Manufacturers, Dispensing Entities, Contractors, and CMS staff, offering key services such as:

Resetting user IDs and passwords
Unlocking accounts
Addressing system access challenges, troubleshooting multi factor authenticator issues (MFA)
Managing profile updates including approval and rejection of role requests.
Assisting with navigating the MTF portal
Addressing inquiries related to reports, files, data exchange and supporting documentation.

While this position is primarily assigned to support the MTF program, candidates should be aware that based on business needs, work assignments may include training and temporary or ongoing support for other programs/work queues within the broader BOSC program. Flexibility and adaptability to shifting priorities is essential.

This position is fully remote. Employment is contingent upon successful completion of a CMS client vetting process after offer acceptance.

Essential Duties and Responsibilities:

Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
Install and support a variety of PC operating systems.
Diagnose, resolve, and follow up on issues relating to various user concerns.
Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
Serve as a technical liaison to project managers as needed.
Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
Perform other duties as may be assigned by management.

Job-Specific Essential Duties and Responsibilities:

Provide remote support and resolve issues for users whom may be at remote offices or home office users.
Identify areas deserving attention in the technical support environment, and consult with management.
Ensure tickets are accurately documented and resolved in a timely manner.
Work within the team framework created by management and work with team members on assigned projects.
Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.

Job-Specific Minimum Requirements:

High School diploma or equivalent with 1+ years of experience.
Candidates must be available to work Monday-Friday, 7:00 AM-7:45 PM EST.
Strong verbal and written communication /customer service skills.
Strong analytical and problem-solving skills.
Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
Highly detail-oriented, organized, timely, and customer service-oriented.
Ability to work well independently and in a team setting.
Must be able to successfully complete the CMS client vetting process as a condition of employment.
Adaptable, flexible and able to deal with ambiguity and change.
Excellent oral and written communication and customer service skills.
Excellent attention to detail and good analytical skills.

Minimum Requirements

'- High School diploma or equivalent with 0-2 years of experience.

May have additional training or education in area of specialization.
Works on assignments that are routine in nature, with responsibilities easily learned on the job.
Acquires job skills and learns applicable policies and procedures to complete routine tasks.
Able to read, understand & perform assignments within prescribed guidelines.
Communicates routine information in a clear and accurate way with internal & external contacts.

Preferred Skills and Qualifications:

May have additional training or education in area of specialization.
Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
Experience with and/or ability to use call center telephony equipment.
Experience in customer support or call center support.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project).
Government experience preferred.

#techjobs #clearance #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$21.53

Maximum Salary

$21.53

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