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Added 18 mins ago
Store Manager
Barnes & Noble Education
WEST LIBERTY, WV
…customer engagement, and campus relationships. As the primary representative of Barnes & Noble College on campus, the Store Manager builds trusted partnerships with students, faculty,…
Added 19 mins ago
SA
Supplier Quality Specialist - Propulsion (R6585)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software,…
Added 19 mins ago
SA
Supplier Quality Specialist - PCBA (R6587)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software,…
Added 19 mins ago
SA
Supplier Quality Specialist - Harnessing (R6588)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software,…
Added 19 mins ago
SA
Supplier Quality Specialist - Composites (R6586)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software,…
Added 19 mins ago
SA
Senior Sourcing Specialist (R6598)
Shield AI
Dallas, TX · Seattle, WA
- $92,000 to $167,000 USD / year
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software,…
Added 22 mins ago
V
Optometric Assistant Part Time
Visionworks
Huntington Station, NY
- $18 to $27 USD / hour
- Part-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodates may be…
Added 22 mins ago
V
Optometric Assistant Part Time
Visionworks
Huntington Station, NY
- $18 to $27 USD / hour
- Part-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodates may be…
Added 22 mins ago
V
Optometric Assistant Part Time
Visionworks
Brooklyn, NY
- $18 to $27 USD / hour
- Part-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodates may be…
Added 22 mins ago
V
Optometric Assistant Part Time
Visionworks
Brooklyn, NY
- $18 to $27 USD / hour
- Part-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodates may be…
Added 22 mins ago
V
Optometric Assistant
Visionworks
Saratoga Springs, NY
- $17 to $25.5 USD / hour
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodates may be…
Added 22 mins ago
V
Optometric Assistant
Visionworks
Saratoga Springs, NY
- $17 to $25.5 USD / hour
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodates may be…
Added 25 mins ago
SJ
Medication Manager
SAINT JOHNS PROGRAM FOR REAL CHANGE
Sacramento, CA
- $20 to $25 USD / hour
Saint John’s Program for Real Change mission is to provide a safe space for women and children to heal and develop the skills necessary to transform their lives. We accomplish our mission…
Added 29 mins ago
TRANSPORTATION SPECIALIST
Headquarters, Air Force Reserve Command
Maxwell AFB, AL
Summary This is an Air Reserve Technician (ART) position. ARTs are part of the regular career civil service and enjoy all the benefits granted to Federal employees in the competitive civil…
Added 30 mins ago
Customer Service Representative - Help Desk
Maximus
Montgomery, AL
This position will support our Centers for Medicare & Medicaid Services (CMS). The Helpdesk is integral to this program, delivering comprehensive assistance to diverse user groups,…
Added 30 mins ago
Assessment Coordinator - (Remote)
Maximus
Montgomery, AL
…coordinating required documentation, educating members on available program options, and facilitating timely scheduling of assessments. This role serves as the primary point of contact for…
Added 31 mins ago
Non-CDL Driver
Summit LLC
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…and procedures. Upon successful completion of the training program all necessary requirements for the position, the Driver In Training will be placed in Non-CDL Driver…
Added 34 mins ago
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Critical thinking, service excellence, and good interpersonal communication skills
Added 34 mins ago
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Travel Physical Therapist
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- $1,766.74 to $2,128.6 USD / week
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Added 34 mins ago
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ER RN - Emergency Department - Travel Nurse
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Ellijay, GA
- $1,606.46 to $1,709 USD / week
Critical thinking, service excellence, and good interpersonal communication skills
Added 34 mins ago
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Med/Surg RN - Medical Surgical - Travel Nurse
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Stockbridge, GA
- $1,331.04 to $1,416 USD / week
Critical thinking, service excellence, and good interpersonal communication skills

Maximus

Customer Service Representative – Fort Wayne, IN

Fort Wayne, IN, United States

$18 USD / hour

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Job details

Pay: $18 USD / hour
Posting language: English
Posted: Sep 18, 2026

Original job description

The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Customer Service

Representative is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.

Position Details & Benefits Package:

Class Start Date: December 7, 2026
Location: Onsite - Fort Wayne, IN
Training: 8:00 AM to 4:30 PM Mon-Fri
Work Hours: 8 hour shift between the hours of 9 AM - 5:30 PM, Mon-Fri
Base rate $18.00/hr
Career development and promotional opportunities
Competitive Compensation - Bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
Validate and calculate income, assess eligibility, and manage case referrals.
Engage regularly with program participants on a daily basis.
Potentially educate clients on fundamental program services and eligibility prerequisites.
Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
Fulfill additional responsibilities as delegated by Management.

'- Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programs.

Apply State and/or federal eligibility rules for applicant/recipient information assessment.
Verifies applicant/recipient data through system interfaces.
Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.
Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously.
Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.
Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships.
Verifies and enters applicant/recipient data into the State’s eligibility system and prepares cases for disposition by State Eligibility Consultant.
Processes cases and takes necessary action on missing information promptly.
Meet Quality Assurance and performance metrics and stay updated on project and corporate policies.
Identify and escalate risks to management.
Attends all meetings and completes all trainings to stay informed on project/position updates.
Fulfill all performance requirements associated with eligibility processes.
Perform additional duties as assigned by management.

Minimum Requirements

'- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

'- Proven customer support or Client Service Representative experience strongly preferred.

Ability to handle complex service inquiries via telephone.
Strong critical thinking and problem-solving skills.
Moderate difficulty assignments requiring judgment and issue resolution.
Understanding of work implications and ability to recommend solutions.
Accurate data entry (40 keystrokes/minute), strong interpersonal skills.
Positive relationship-building with customers and state eligibility consultants.
Attention to detail; excellent organizational, verbal, and written communication skills.
Comfortable in a fast-paced, deadline-oriented environment.
Capable of executing many complex tasks simultaneously.
Team player with the ability to work independently.
Ability to remain stationary for an extended period.
Have a valid State driver's license or ID.

Preferred Skills and Qualifications

Some college or a college degree.
2+ years of relevant professional experience.
Call center experience.

#INEligibility #INCSR

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$18

Maximum Salary

$18

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More about this job

Skills

Customer service
Assist customers
Troubleshooting
Communication skills
Quality assurance
Critical thinking
Problem solving
Data entry
Interpersonal skills
Relationship building
Attention to detail
Work independently

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